Internetexpress Reviews 

The delivery was super fast from day I placed order until it was delivered. Tracking is spot on hopefully this company can continue this trend. Driver very friendly. Well done.

I had one of the worst experiences I’ve ever had with a delivery company.

The driver arrived to collect a device, and I simply asked him to wait while I grabbed the charger. Instead of waiting a moment or even communicating properly, he decided to drive off, nearly running over my foot as he left. When I asked for his name, he responded with “Why?” and sped away.

I called customer service to report the incident, expecting them to take it seriously. Instead, they defended the driver, saying drivers can’t wait more than five minutes, implicating that I could be a criminal even though he barely gave me any time to collect the charger. He eventually returned five hours later with a terrible attitude, argued with me, and then sped off again.

The lack of professionalism, poor customer service, and complete disregard for customer safety are unacceptable. Rather than addressing a serious complaint, the company chose to make excuses.

I will never use this company again, and I certainly won’t recommend them to anyone. One of the worst customer service experiences I’ve had.

its a pity one cant give minus star ratings. This has to be THE MOST useless courier company that I encountered in my 57 years of living!! I cant believe that a place like Bopshop would tender then to deliver parcels. Since Bobshop started using internet express, there is NO JOY at all with parcel deliveries. From taking 5 days to get delivered, AFTER the message the parcel is out for delivery, to parcel picked up, and sitting today now already 7 days in the hub, with no movement at all. I sent numerous emails, and get ref numbers back, with the standard "Hello,
We have received your support request and the ticket #314936 has been created. An agent from our Internet Express team will be responding soon.
In the meantime, you can provide an update if required by replying to this email.
Thanks,
The Internet Express Team". Like I said, numerous emails, and up till now, not agent contacted me. I also phoned numerous times, the seller of my parcel also phoned them, standard reply they will investigate and come back, which they don't. There is also a reply of they are using 3rd party couriers, and its them delaying. I actually feel to open a case of fraud against internet express, since they don't disclose on their website thy make use of 3rd party couriers.

I need to warn everyone about Internet Express. I've never dealt with a company that so brazenly admits a mistake and then pretends they never said it.

Here’s what happened:

My parcel was collected perfectly fine and delivered completely destroyed - torn open and retaped.

I complained, and to my surprise, Internet Express actually wrote back to me and admitted it. Their exact words: "We acknowledge that the box was poorly handled." Finally, a company owning up to its error!

But that was the trap. When I asked them to take responsibility for the damage they confessed to, everything changed.

Suddenly, after a so-called "investigation," they claimed there was "no negligence." When I asked to see the footage or the report that proved this, they went silent once again. They retracted their own written confession without a single piece of evidence.

Their solution? To push me into a lengthy insurance claim process, hoping I'd forget that they already told me they were at fault.

The bottom line: You cannot trust Internet Express's word. They will say one thing when they're caught, and another when it's time to pay. An admission from them is worthless. They lack integrity and will abandon their own written statements to save a few Rands.

I am now forced to take them to the NCC. Learn from my massive waste of time and use a different courier.

Shipped a parcel that was damaged beyond the normal "oops we dropped it" damage level. Hard drives that were clearly marked as fragile on the shipping manifest never got a fragile sticker, and arrived looking like they were run over by a forklift or something. The delivery driver even went as far as to assure the recipient that the items would be fine and that they shouldn't worry about it, it was just "a small accident". The box was crushed, Hard drive PCBs (the green boards for those who don't know) were cracked, metal casings dented and bent, and this was all through multiple layers of bubble wrap. Damage claims procedure had lackluster communication, where I had to phone multiple times to get feedback on what the next steps would be due to a lack of any email communication stating said steps etc. After two weeks of back and forth with the lackluster communication the claim was denied because "second hand goods aren't covered", and the subject of the driver stating goods were fine was never addressed during the entire process. 1 star for at least responding to phone calls.