These guys simply don't question anything, unless it's regarding making their service better. Had an issue this morning, resolved in a 5 minute Online chat. Phoned up later regarding a better router... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
James & Dave came out today to advise on the best way to get a better connection to our TV, as we had a few issues with streaming service's. James walked us through the options. We came up with th... See more
Company replied
I've been with Internetty for a few years after poor connections from bigger providers. As someone who works remotely, my livelihood depends on connectivity. The only time I ever have proble... See more
Company replied
Been with them since 19th August 2025. Found them as one of the reliable ISPS on the OFNL providers list. I was a little hesitant as I moved from Openreach and could not find any mainstream providers.... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
InternetTY provides hyper-fast gigabit fibre broadband to communities across the UK.
Contact info
Unit 1E, Harrier Road, DN185RP, Barton Upon Humber, United Kingdom
- 03331020000
- team@internetty.uk
- www.internetty.uk
4.5
Excellent
192 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful customer service
I was having some issues connecting to the internet via a VPN so called customer services and spoke to Sarah. She was really helpful and identified an issue with the VPN and suggested connecting to the router, she even got an engineer to drop by with a cable as I didn't have one. This fixed my connection issues so cheers Sarah for going the extra mile. You're a star!
February 19, 2025
Unprompted review
Reply from InternetTY Ltd
Thank you for your fantastic 5-star review! We're thrilled to hear that Sarah was able to assist you and go the extra mile to resolve your VPN issue. We’re lucky to have her on our team, and we'll be sure to pass along your kind words!
Providing excellent service and ensuring our customers stay connected is our top priority, so it’s great to know that the engineer’s visit and the extra support made a difference. If you ever need anything else, don’t hesitate to reach out.
Advertisement
Quick installation and staff always…
Quick installation and staff always polite and helpful. Internet is so much better than my other provider and they are local
February 17, 2025
Unprompted review
Reply from InternetTY Ltd
Thank you so much for your 5-star review! We're thrilled to hear that you had a smooth installation experience and that our team provided excellent service. Being a local provider, we take great pride in delivering reliable, high-speed internet with a personal touch. If you ever need anything, we're always here to help. Thank you once again for choosing InternetTY!
What a brilliant firm.
What a brilliant firm.
From start of chatting to Brady to full installation the whole process was brilliant.
Well done to the whole team.
February 7, 2025
Unprompted review
Reply from InternetTY Ltd
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that from your first chat with Brady to the full installation, everything went smoothly. Our team works hard to provide top-notch service, and feedback like this truly means a lot. If you ever need any assistance, we’re always here to help. Enjoy your fast and reliable connection with InternetTY!
Best regards,
The InternetTY Team
Brilliant Customer Service
Customer service was fantastic from Brady and Sarah at Internetty, who both went out of the way to help and resolve all the issues I was having from the start of January to the end of January, where I am now completely set up as a new customer. These guys really care about their customers and get a big thank you from me, they were constantly in touch by phone and email daily until I was connected and I would highly recommend them.
Internetty were only let down by OFNL contractors which was out of there control and Brady is on the war path demanding answers from this.
Very customer orientated.
February 1, 2025
Unprompted review
Reply from InternetTY Ltd
Wow, thank you for the amazing review! It truly means a lot to Sarah and me that you took the time to share your experience. We know how frustrating delays can be, so we were more than happy to stay in touch and make sure you were fully set up as smoothly as possible.
I really appreciate your patience, and trust me—I’m still on with OFNL to get the answers we need to improve things! While some things were out of our control, our priority is always making sure our customers are supported every step of the way.
We’re so glad to have you on board with InternetTY, and if you ever need anything, you know where to find us!
All the best,
Brady W | InternetTY Ltd
I recently joined InternetTY
I recently joined InternetTY, and I couldn’t be more pleased with my experience! From start to finish, the process was seamless, thanks to the exceptional service provided by Imogen on the chat and Sarah over the phone. Both were incredibly helpful, friendly, and made everything so easy and enjoyable.
InternetTY’s commitment to customer satisfaction is evident. Their message—“Your satisfaction and feedback are of the utmost importance to us. We want to ensure that your experience with InternetTY is nothing short of exceptional.”—truly resonates with the level of service they provide.
The broadband itself is fast, reliable, and has completely exceeded my expectations. I feel confident I’ve made the right choice. Thank you, to the team, for making this such a positive experience! Highly recommended.
December 31, 2024
Unprompted review
Reply from InternetTY Ltd
Wow, thank you so much for your amazing review and recommendation! We’re absolutely delighted to hear about your seamless experience joining Internetty. Imogen and Sarah will be thrilled to know they made such a positive impact—our team works hard to provide helpful, friendly, and enjoyable service, and it’s wonderful to see that reflected in your experience.
We’re also so glad the broadband has exceeded your expectations! Fast and reliable service is what we strive for, and it’s fantastic to hear you’re confident in your choice. Your kind words about our commitment to customer satisfaction truly motivate us to keep delivering exceptional service every day.
If you ever need anything, we’re just a chat or call away. Thank you once again for choosing Internetty!
Advertisement
Sarah White was superbly helpful in…
Sarah White was superbly helpful in arranging my upgrade.
Very friendly service, everything explained in good detail and a pleasure to deal with.
One of the better internet providers.
December 31, 2024
Unprompted review
Reply from InternetTY Ltd
Thank you so much for your kind words and 5-star review! We're thrilled to hear that Sarah was able to provide such superb and friendly service while assisting with your upgrade. At Internetty, we take pride in making every interaction as smooth and pleasant as possible. Your feedback means a lot to us, and we're delighted to know we're one of the better internet providers in your eyes. If you ever need further assistance, don’t hesitate to reach out!
Great Customer Service be aware of CG-NAT
I've recently moved from one OFNL ISP to InternetTY and have so far been impressed with their support.
The initial connection happened exactly as planned, i.e. my current provider ceased service at midnight on the switchover day and, shortly afterwards, Internetty activated with barely any break in service (~30-45 minutes)
The only negative I would have is that by default they employ Carrier Grade NAT (CG-NAT). This won't matter for many, perhaps even most, people but if you run a service/need to allow remote connections on your home network or rely on long lived connections (e.g. you use SSH to connect to remote servers) then it may cause issues. The use of CG-NAT is noted in the Terms and Conditions but isn't necessarily obvious. It also wasn't something I had experienced previously so I wasn't aware of the potential for issues or that it was something to watch out for.
That being said, I have not deducted any stars for this as their static IP option solves this issue and is reasonably priced. Once I realised I had an issue I raised a support ticket and within a few hours "Brady W" had been in touch and switched me to a static IP.
Everything has been perfect since then!
December 16, 2024
Unprompted review
Reply from InternetTY Ltd
Thank you so much for taking the time to leave such a detailed 5-star review! We're thrilled to hear that your switchover to Internetty was smooth and that you’ve been impressed with our support so far.
We appreciate your feedback regarding Carrier Grade NAT (CG-NAT). You're absolutely right—while it suits most users, we understand that some setups require a static IP for specific use cases like remote connections or long-lived sessions. We're glad Brady was able to resolve this for you quickly and that everything’s been running perfectly since.
If you ever need further assistance or have more feedback, don’t hesitate to reach out. We're always here to help!
Thanks again for choosing Internetty!
Great company to deal with
Great company to deal with! The people in the office, the installers, their after-sales, nothing was too much trouble, thoroughly recommend! And on top of that, we now have a much faster internet delivery!
December 13, 2024
Unprompted review
Reply from InternetTY Ltd
Thank you so much for your fantastic review! We're thrilled to hear you had such a positive experience with our team—from the office staff to our installers and after-sales support. It’s great to know you're enjoying your faster internet, and we’re so glad we could help make that happen. If there’s ever anything more we can do for you, don’t hesitate to reach out. Thank you once again for choosing Internetty
Absolutely fantastic service and team!
Absolutely fantastic service and team! I found out about internetTY by chance having Googled them after seeing their vans and peaking my curiosity.
I've been fortunate to have had a great experience with members of the team including, Sam online web chat, James our installer and Sarah on the phone, all of which were a pleasure to talk to. Down to earth, professional and helpful. I am fortunate enough that I have a basic understanding of the technical side of things but I imagine someone who isn't that tech minded couldn't could not be in better hands, everything throughout the process has been explained clearly and thoughtfully and the service itself has been a night and day day improvement over my previous BT broadband. I'm a heavy internet user and my speeds have increased from my BT broadband speed of 50-70mbps download to internetTY 330-450 Mbps typical.
I appreciate they are a small team and as such not everyone will have the fortune of being able to call themselves a customer but should InternetTY move into your area I would highly recommend you making that phone call if you've ever had to deal with BT, Talk Talk and the like, endlessly going around in circles on tech support and customer services calls.
P.S I'm not being paid for this review I just wanted to show my support and thanks to the individuals I've had the pleasure of talking with. Thanks again!
December 7, 2024
Unprompted review
Reply from InternetTY Ltd
Thank you so much for your fantastic review and kind words! We’re thrilled to hear about your positive experience with our team and service. It’s great to know that Sam, James, and Sarah were able to make the process smooth, professional, and enjoyable for you. We’ll be sure to pass along your compliments—they’ll be delighted to hear them!
We strive to make every step of the journey as clear and stress-free as possible, so it’s wonderful to hear that our efforts stood out. Your speed upgrade from 50-70 Mbps to 330-450 Mbps is exactly the kind of transformation we aim to deliver, especially for heavy internet users like yourself!
We know how frustrating traditional broadband providers can be, and we’re passionate about being the complete opposite—straightforward, helpful, and reliable. Hearing that we’ve made a "night and day" difference for you truly makes our day!
Thank you for taking the time to write such a detailed and supportive review—it means the world to us, especially as a small team. If there’s ever anything else we can do for you, don’t hesitate to reach out.
Thank you again for choosing Internetty!
Advertisement
Blaine arrived on time to see me and my…
Blaine arrived on time to see me and my neighbour. We were both experiencing WiFi stopping out causing costly mobile bills. Both of us have an international nature to our businesses. We have extra equipment to trial for 14 days
December 6, 2024
Unprompted review
Reply from InternetTY Ltd
Thank you for your wonderful review! We're so glad to hear that Blaine was able to assist you and your neighbour promptly. We will be sure to pass on your compliments.
We hope the trial equipment proves helpful, and if you have any questions or need further assistance, don’t hesitate to reach out. We’re here to ensure your connection stays seamless!
Thanks again for choosing Internetty!
Our internetTY experience
Great communication throughout our installation every step of the way
very helpful . Engineers very respectful and a neat job done , great service Very happy customer 👍
November 27, 2024
Unprompted review
Reply from InternetTY Ltd
Thank you so much for your kind words! We're thrilled to hear that you had a smooth installation experience and that our team provided excellent service. It's great to know that our engineers were respectful and did a neat job. We truly appreciate your feedback and are so happy to have you as a customer! If you ever need assistance, we're here to help. 😊👍
Had a drop in connection tonight and…
Had a drop in connection tonight and within 15 minutes if phoning had an engineer at my door to fix the problem (8:45pm). Ben was here for a few minutes and the problem was solved. He went above and beyond to make sure that my connection was running 100% throughout the house. Top customer service and the internet is working better than ever
November 28, 2024
Unprompted review
Reply from InternetTY Ltd
Thank you so much for your review! We're thrilled to hear that Ben was able to resolve your issue so quickly and efficiently—especially during the evening hours. It’s fantastic to know your internet is now running better than ever. We'll be sure to pass along your kind words to Ben and the team. Thank you once again for choosing Internetty!
5 star service
Brady answered the phone when I called on Tuesday night, I was having trouble setting up my router, he was very knowledgeable and guided me however given my lack of knowledge in this field he was able to organise an appointment with an engineer for Thursday but luckily the engineer was in my area and was able to attend and set up the Internet connection for me.
Brady opened a ticket and was able to get the ball rolling and contact the necessary departments.
November 27, 2024
Unprompted review
Reply from InternetTY Ltd
Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that Brady was able to assist you so efficiently and that our engineer was able to help sooner than expected. At Internetty, we pride ourselves on delivering knowledgeable support and ensuring our customers are connected as quickly and seamlessly as possible. We'll make sure Brady gets the recognition he deserves for going the extra mile. If you ever need further assistance, don’t hesitate to reach out. Thank you once again for choosing Internetty!
Advertisement
Great support :)
Had someone called Brady help me and he was amazing. So efficient when helping fix the problem and was lovely when giving support <3
November 25, 2024
Unprompted review
Reply from InternetTY Ltd
Thank you so much for taking the time to leave us a 5 star review and your kind words! 🌟 We're thrilled to hear that Brady provided you with amazing, efficient support and a lovely experience. We'll be sure to pass along your compliments to him – they’ll mean a lot! If you ever need anything else, we're always here to help.
Amazing service
Although InternetTY had excellent rating on Trustpilot and Google, I was skeptical if I was taking the right decision (you know how it is!!). But placed the order with my 🤞 (no choice - I was done with my previous provider). The router arrived on time. Brady (extra 5 ⭐️ !!) sorted the connection out for me. He helped me speak to my previous provider 🤫!!, and got me on InternetTY network as quickly as possible. He was not only helpful but had lot of patience. He did not disconnect till he was sure I had connection 🫡 . Oh yes and quick response too 🫰. He even knows its me when I call InternetTY (not sure if that's good or bad but I will take it as good - 😛 😆 !!!) Overall amazing service. I just hope this remains for the next 24 months. Thank you InternetTY and special thanks to Brady.
November 21, 2024
Unprompted review
Reply from InternetTY Ltd
Thank you so much for taking the time to leave a review and for giving me a special mention — it truly means a lot!
I was just about to sign off for the evening when I saw the 5-star alert pop up, and it was such a great way to end my shift. It was an absolute pleasure to help you, and I look forward to continuing to support and take care of your internet needs for the next two years and beyond!
-Brady
A very good start
The whole installation was very efficient with no trouble. Good comms and helpful crew. So far I am very pleased and cannot envisage any serious problems, All in all a massive improvement on BT in every way
November 15, 2024
Unprompted review
Reply from InternetTY Ltd
Thank you for your wonderful feedback! 🌟 We're so glad to hear that your installation went smoothly and that our team provided great communication and support throughout the process. It's fantastic to know you're already noticing a big improvement over your previous provider.
At Internetty, we’re committed to delivering a hassle-free experience and a reliable service you can count on. If you ever have any questions or need assistance, we’re always here to help.
Thank you for choosing Internetty, and we look forward to keeping you connected! 🚀
Smooth migration from another OFNL Provider
I've lived on an OFNL estate for over a couple of years and this is the third provider i've migrated too. I was a little aprehensive as InternetTY only recently appeared as an ISP on the OFNL network. I would never consider migrating to an ISP that has bad reviews so luckily this wasn't an issue Internetty.
I was moving from one OFNL service provider to another so probably simpler than most. The migration took place at exactly midnight and after a downtime of about 15 minutes I was able to reconnect my router to Internetty using the new credentials they provided. Very smooth indeed.
Internetty took care of notifying my existing provider so I didn't need to. They are also very responsive to any questions or concerns you may have. This was the smoothest migration experience I've ever had and to be honest with you I wan't expecting it to go so well.
I would also like to mention that in my location, since switching to Internetty, my latency tested by pinging a number of popular sites have almost halved. I did a number of ping tests before and after the switchover and found a great improvement which was also a concern of mine.
It's very early days but so far its been a great experience and long may it continue.
November 8, 2024
Unprompted review
Reply from InternetTY Ltd
Thank you so much for your detailed and glowing review! 🌟 We're thrilled to hear that your migration to Internetty was smooth and that you're enjoying the improved latency and overall experience. It's great to know that we could exceed your expectations and make the process as seamless as possible.
At Internetty, we strive to provide top-notch service and support, and we're delighted that our efforts made a difference for you. Your feedback means a lot to us, and it’s wonderful to see our commitment to quality reflected in your experience.
If you ever have questions or need assistance in the future, don’t hesitate to reach out—we’re always here to help. Thank you for choosing Internetty, and we look forward to continuing to serve you with the same level of excellence. 🚀✨
Advertisement
The internet was unfortunately down and…
The internet was unfortunately down and I went online to see what was going on. Luckily for me Toni responded to my queries quickly and effectively. Also had good banter back and forth! I would highly recommend this lady gets a pay rise or bonus for the outstanding service she provided!!
November 1, 2024
Unprompted review
Reply from InternetTY Ltd
Thanks for sharing your experience with us! We're glad Toni could help get things sorted quickly and with a bit of fun in the mix! She’s definitely a star, and we’ll make sure to pass along your praise. Your feedback means a lot, and we’re grateful for the recommendation. If you need anything else, you know where to find us!
Internetty are amazing if you are looking to change your broadband and get it cheap!
Let me say, Thank You to your install team which installed my full fibre connection! We had a very small hick-up with a small fibre break overhead but the team quickly spliced us onto a different fibre and enabled us to get online and made sure that our connection was stable! There was no mess left and the team made sure to clean up after themselves! Once again, Thank YOU for your amazing team and services and I will make sure to recommend you to people that are looking to change broadband providers!
May 31, 2024
Unprompted review
Reply from InternetTY Ltd
Thank you so much for the wonderful feedback! We're thrilled to hear that our installation team could provide such a smooth experience, even with that small hiccup. Our team takes pride in making sure everything is set up to the highest standard—and it’s great to know they left things tidy and stable for you! We appreciate your kind words and your recommendation. Enjoy your new connection, and please reach out if there’s anything more we can do!
Been with these 2 years awesome
Been with these 2 years. Just renewed and Brady was really helpful. Reccomend for fibre in barrow upon humber
October 25, 2024
Unprompted review
Reply from InternetTY Ltd
Thank you so much for your 5-star review and for being with Internetty for the past two years! We're thrilled to hear Brady provided great service during your renewal process, and we truly appreciate your recommendation for fibre in Barrow Upon Humber. If you ever need assistance or have questions, we're always here to help. Thanks again for choosing Internetty! 🌟
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.