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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and extensive product knowledge, often highlighting their non-salesy approach. Many people appreciate the excellent customer service, noting quick responses, effective support, and a genuine interest in ensuring customers find the right product for their needs. The quality of the products and the overall service are frequently described as excellent, with consumers expressing satisfaction with their purchases and the positive impact on their independence. However, some customers were not happy with issues related to product malfunctions and the company's response to these problems. A few people reported issues with product quality, experiencing delays in resolutions, and feeling that their complaints were not adequately addressed. Additionally, some reviewers mentioned that customer service replies could be slow or confusing at times.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the quality and... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being friendly,... See more

Customer service

Consumers generally find customer service to be positive. Many reviewers highlight the team's helpfulness and... See more

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and efficiency of the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are thrilled with the quality of products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited Invictus Active yesterday and had a most enjoyable experience. Upon arrival I was impressed with a reserved signposted parking spot. I was impressed by the young man who dealt with me, he... See more

Rated 5 out of 5 stars

Invictus active you never cease to amaze me with your excellent customer service and support. My backrest arrived Friday and I followed your (Scott’s) video and advice in fitting it and it is wonderfu... See more

Company replied

Rated 5 out of 5 stars

These guys were terrific. I travelled to Birmingham for their event, to try out various power attachments for my manual chair. They were super helpful without ever being sales-y. Really laid back and... See more

Rated 5 out of 5 stars

My experience with invictus was great start to finish. I bought an ex display wheelchair from them, so I had a lot of questions as I wanted to make sure it would fit me properly before I made such a... See more


Company details

  1. Disability Equipment Supplier

Written by the company

Here at Invictus Active we have a range of solutions that we hope will make a difference to your lifestyle – we call these ‘lifestyle solutions’. Using these you will be able to keep active and reap the benefits that an active lifestyle brings. We have tried and tested each solution and believe in the products we have available – from the freewheel to brand new innovative ways to exercise, like our very own Invictus Active Trainer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

201 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I bought a wheelchair & freewheel from…

I bought a wheelchair & freewheel from them after seeking their advice. What a great combination this turned out to be, it has given me the freedom to get out & about at our allotment & much further afield.
Great company to deal with!

November 10, 2023
Unprompted review
Invictus Active logo

Reply from Invictus Active

Hi Marc,

Thank you for the feedback, great to hear the wheelchair and freewheel has given you the freedom to get out and about.

Regards
Invictus Team

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Rated 5 out of 5 stars

I've never had a bad experience with…

I've never had a bad experience with Invictus, they've emailed me to even ask me if I would like to change my product for free as they believe something would work better for me.

October 11, 2024
Unprompted review
Invictus Active logo

Reply from Invictus Active

Hi Charlie,

Glad we could suggest a suitable product for you, we appreciate your returning custom.

Regards
Invictus Team

Rated 5 out of 5 stars

I have a front wheel attachment for my…

I have a front wheel attachment for my wheelchair and it is great, this is attached via foot bars and it makes it a lot easier to get around,you don’t get tipped out of your wheelchair with all the pot holes around,

October 11, 2024
Unprompted review
Invictus Active logo

Reply from Invictus Active

Hi John,

Glad to hear you are getting on well with the front wheel attachment, we certainly have enough pot holes to navigate!

Regards
Invictus Active

Rated 5 out of 5 stars

I purchased the wheelchair platform…

I purchased the wheelchair platform scales from these guys at Invictus Active. Quality engineering and product, Reliable. Accurate. Easy to Use. An invaluable piece of kit for me to monitor things confidently during my fitness journey. Keeps me so motivated seeing tangible steady wt loss.

October 11, 2023
Unprompted review
Invictus Active logo

Reply from Invictus Active

Hi Graeme,

Great feedback! we hope your fitness journey is going well, keep us up to date with your progress.

Regards
Invitcus Team

Rated 4 out of 5 stars

Solid as heck

Solid as heck, smashing service.

October 11, 2024
Unprompted review
Invictus Active logo

Reply from Invictus Active

Hi Bradley.

Thank you for the feedback.

Regards
Invicus Active

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Rated 5 out of 5 stars

Excellent small busines for wheelchair needs

Invictus active have been very helpful in choosing and suppling a wheelchair fit for purpose. Highly recommended
My first port of call for wheelchair parts aswell.

June 6, 2024
Unprompted review
Invictus Active logo

Reply from Invictus Active

Hi,

Thanks for your feedback, we look forward to help you in the future.

Regards
Invictus Team

Rated 5 out of 5 stars

Purchased Off Road Wheelchair wheels

Purchased Off Road Wheelchair wheels, easy transaction and arrived quickly

May 22, 2024
Unprompted review
Invictus Active logo

Reply from Invictus Active

Hi Carwyn,

We hope you are getting good use out of our off road wheels!

Regards
Invictus Team

Rated 5 out of 5 stars

Excellent products, Kind and helpful staff

Had an excellent experience purchasing from Invictus Active. Was on the lookout for some off road wheels and they had the best price and exactly what I was looking for. Navigating the website and making the purchase was super easy, and delivery was fast. I'd managed to order the wrong size of pins for the wheels and their staff were incredibly helpful in resolving the issue and swapping the pins for the correct size. Definitely will be using them again in future!

October 7, 2024
Unprompted review
Invictus Active logo

Reply from Invictus Active

Hi Michael,

Thanks for the feedback!
Our off road wheels are a great addition for wheelchair users.
Mistakes are made and we were happy to exchange your pins.

Regards
Invictus Team

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Rated 5 out of 5 stars

your service was very good despite a…

your service was very good despite a hold up you did everything possible and delivered my wheelchair ASAP

October 11, 2024
Unprompted review
Invictus Active logo

Reply from Invictus Active

Hi Susan,

Thank you for the feedback.
On occasion we do face delays that are out of our control, we do strive to deliver our customer orders as soon as possible.

Kind Regards
Invictus Team

Rated 5 out of 5 stars

Excellent products, outstanding service

I recently bought some new tyres and inner tubes for my manual wheelchair but I stupidly ordered the wrong size! Invictus were really great about it and swapped the tyres and inner tubes with zero fuss. They are so helpful and respond really quickly, delivery is super fast and the Primo tyres were brilliant and so much cheaper than the alternatives.

July 30, 2024
Unprompted review
Invictus Active logo

Reply from Invictus Active

Hi,

We understand mistakes can be made when ordering from us, we are happy to help with exchanges where possible. Enjoy your new Primos.

Regards
Invictus Team

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Rated 5 out of 5 stars

Highly recommended..... excellent...

I bought an icon 60 wheelchair a year ago and the team were amazing. I had a few questions prior to purchase and invictus active were quick to respond with answers and very friendly. Highly recommend them. They are now my go to company for anything wheelchair related.

October 11, 2023
Unprompted review
Invictus Active logo

Reply from Invictus Active

Hi Ben,

We appreciate the feedback, the Icon 60 is a great choice, we hope you are getting on well with it still.
We look forward to speaking with you in the future.

Regards
Invictus Team

Rated 5 out of 5 stars

Just the best when it comes to wheelchairs

I would recommend these guys to anyone the staff are extremely knowledgeable and helpful.

September 11, 2024
Unprompted review
Invictus Active logo

Reply from Invictus Active

Hi Zoe,

Thank you for the lovely feedback! We hope your new Icon 60 is suiting you well.

Regards
Invictus Active

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Rated 5 out of 5 stars

Great quality

Friendly and professional

October 11, 2024
Unprompted review
Invictus Active logo

Reply from Invictus Active

Thanks for the feedback Mark.

Regards
Invictus Team

Rated 5 out of 5 stars

My first fitted wheelchair

Due to deteriorating mobility I needed to get a proper fitted wheelchair. Scott at invictus active was very knowledgeable and helpful. I received my new wheelchair yesterday, never thought I’d be so excited about a new wheelchair but I love it! Whole process was very smooth and communication was excellent.

October 10, 2024
Unprompted review
Invictus Active logo

Reply from Invictus Active

Hi Elizabeth,

We will pass this lovely review onto Scott!

Regards
Invictus Team

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