As a retired Oracle Sr. ERP Analyst [in another life], Anas [my savior, today] made me felt valued as a customer [which is rare today], but also was very concise and personable. As a Startlogic custom... See more
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Company details
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iPage is a leading web hosting solutions provider for small businesses and individuals looking to get a website online in an easy, flexible and affordable way. We’re proud to be a trusted partner to more than 1 million websites since 1998.
Contact info
5335 Gate Pkwy, 32256, Jacksonville, FL, United States
- 1-877-472-4399
- reputation@newfold.com
- www.ipage.com
No recent history of asking for reviews
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Replied to 3% of negative reviews
Typically replies within 1 week
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Over the years I have had some issues…
Over the years I have had some issues with trying to get the website page changes and have run into issues where I have to use the chat. Every time I have had my issues resolved quickly and efficiently.
Anas represented iPage at an awesome level.
As a retired Oracle Sr. ERP Analyst [in another life], Anas [my savior, today] made me felt valued as a customer [which is rare today], but also was very concise and personable. As a Startlogic customer [since 2013] this is one of my best learning experiences with Starlogic. And we got things done! Related to the requirements on my side of the fence, to finish installing SSL.] Anas, managed my expectation like a CRM Pro - that Anas is! Thanks, again, Anas.
My tech was awesome!
My tech was awesome!! I have been trying to figure out what was wrong for the longest time and the tech took less than 20 minutes. I am super impressed with him.
I forgot to change my payment…
I forgot to change my payment information and this lead me to not be able to renew my domain automatically, support agents helped me resolve this issue in just one interaction and recover my domain name successfully, took me less than 30 minutes to solve my problem with their assistance
Domain Renewal
Doing routine check of our website, I noted that our domain name needed to be renewed. I contact iPage through Chat, and the representative, took care of the renewal while we were chatting. Awesome.
Excellent Customer Support
The support that I recieved with my issue with my website was superb. The support team member understood my confusing issue and resolved it quickly.
Quick understanding of what my issue…
Quick understanding of what my issue was and a quick resolution. Thank you!
I was needing help renewing my domain…
I was needing help renewing my domain and hosting service. The website would error out on my payment. Through chat I was able to convey what I needed and they were able to quickly and accurately resolve my issues.
My agent Royson was very quick enough…
My agent Royson was very quick enough to reply to my query, very nice assistance
GASLIGHTING RACKET
I have had a Webmail address with this company for almost 20 years. It was initially ehost, then vdeck, now Network Solutions. As soon as the switch was made: PROBLEMS! Was on vacation and had access blocked. It turned out they changed my username without informing me. I had to continuously change my password once I realized what the problem was in order to regain access every time I was logged out (which happened automatically every ten minutes or so). I was finally blocked altogether. A week later I was billed for cloud storage and I paid it. Now I am locked out of my e-mail (account suspended) and I am on a chat with customer support who is telling me: 1) the account is active and normal, just log in; 2) try all these incognito tricks to log in, although the account is in good standing; and 3) you need to upgrade by paying an additional $40 to access your e-mail account. At least this is what I understand through the gaslight.
quick response
The best chat support I've ever experienced
This was one of the most productive and helpful chat experiences I have had in a very long time. At first, I was apprehensive about using iPage, but my original web designer recommended iPage as the best. I am pleasantly surprised at the level of support available. I look forward to getting the year off to a less cluttered and more efficient business internet experience.
Patient and was direct and seemed to…
Patient and was direct and seemed to want to genuinely help
How quickly the issue was solved
How quickly the issue was solved , and i am really happy about it
The consultant was very patient and…
The consultant was very patient and helpful. They helped me resolve my problem.
I appreciate everything.
a multi-stop service
a multi-stop service. Tech Neer checked all the boxes.
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