Recently we had asked to enable payments receipt via MasterCard and Visa. And after that we find out that there are usage limitations for some countries. In both these cases Ipaytotal team were ver... See more
Company replied
Ipaytotal
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See what reviewers are saying
Ipaytotal is giving excellent service and reliable support! They are constantly available and ready to help no matter what type of issue might come and very often helping with issues that are not in t... See more
Company replied
One of the most practical, user friendly and well-structured payment providers. Very happy with the console that iPaytotal offers, giving me the chance to process transactions faster and with less has... See more
Company replied
To be honest like all the other business , even ipaytotal has ups and downs but what makes them special is the support they provide at the real time , I am totally happy with the support , they keep m... See more
Company replied
Company details
Information provided by various external sources
iPayTotal has a vast amount of experience dealing with High Risk Merchant Accounts, High Risk ACH processing, and High Risk merchant services and lot more. We leverage the best tools and technologies to create impactful solutions, that will help distinguish you from your competitors We specialize in providing offshore merchant account and third-party merchant account payment solutions to international businesses. iPayTotal provides credit card payment gateway allowing you to clear all major credit cards against very competitive rates. We provide reliable Merchant Account Services. If you use the iPayTotal you will benefit of a substantial sales increase, as well as lower costs.
Contact info
7 Bell Yard , WC2A 2JR, London, United Kingdom
- +44 800 776 5988
- info@ipaytotal.com
- www.ipaytotal.com
Excellent International Processing
I work with this company to find new international payment solutions. They have excellent communication skills and are very diligent and concise with their follow-up.
March 30, 2021
Unprompted review
Reply from Ipaytotal
Dear Dustin Kapper, thank you for sharing your feedback. Our team is delighted to assist valued partners like yourself. We look forward to working closely with you towards a long-standing partnership.
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Reply from Ipaytotal
Dear Emporium Capital, thank you for sharing your feedback. Our team is delighted to assist valued partners like yourself. We look forward to working closely with you towards a long-standing partnership.
Best Service
March 30, 2021
Unprompted review
Reply from Ipaytotal
Dear Andrea, thank you for sharing your feedback. Our team is delighted to assist valued partners like yourself. We look forward to working closely with you towards a long-standing partnership.
Completely love the support I am…
Completely love the support I am getting, ready to give 10 stars star 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
March 29, 2021
Unprompted review
Reply from Ipaytotal
Dear mladen Angelov, thank you for sharing your feedback. Our team is delighted to assist valued partners like yourself. We look forward to working closely with you towards a long-standing partnership.
Good support&good integration support
Good support&good integration support. Fine payment solution for your business.
March 29, 2021
Unprompted review
Reply from Ipaytotal
Dear Dima V. thank you for sharing your feedback. Our team is delighted to assist valued partners like yourself. We look forward to working closely with you towards a long-standing partnership.
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Reply from Ipaytotal
Dear Omer Hussain, thank you for sharing this feedback with us. We look forward to working closely with you towards a long-standing trustful partnership.
Everything is okay
March 29, 2021
Unprompted review
Reply from Ipaytotal
Dear Safe Solution, thank you for sharing this feedback. We greatly value your trust and our team is delighted to be able to assist in order for us to work together towards a flourishing partnership.
Good helpdesk
March 29, 2021
Unprompted review
Reply from Ipaytotal
Dear Sami, we thank you for sharing this feedback. We greatly value your trust and our team is delighted to be able to assist in order for us to work together towards a flourishing partnership.
IPay 5 Star Service
The customer service stands out and their integration team support was outstanding
March 26, 2021
Unprompted review
Reply from Ipaytotal
Dear Alex Slocum, we thank you for sharing this feedback. We greatly value your trust and our team is delighted to be able to assist in order for us to work together towards a flourishing partnership.
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Supports scam sites
This site was used as part of a phishing attack against me starting with a cold telephone call. When I called the phone number to ask how to report fraud, I got through to someone who didn’t introduce themselves as working for the organisation, sounded thoroughly disinterested and suggested I email the generic information email address for the organisation. He claimed he didn’t know anything about what would constitute abuse of their payment platform.
Reply to iPayTotal: I’m not implying that you are the scam company that cold called me. I’m just pointing out that they are using your platform to take payments fraudulently. I contacted (edited from contact) the phone number on your website to ask about reporting this, and the person I spoke to didn’t take any information, but asked me to get in touch with info @ yourdomain. My complaint was not handled professionally.
I’ve copied iPayTotal’s reply here so that my responses make sense:
> Dear Mark, thank you for clarifying this review and alerting us of this matter. Therefore considering that the feedback is not about iPayTotal being the scam company, we would kindly request if you could refrain from using our platform to notify us about this as this leaves a negative impact on our team when we do not conduct such practices. Please take the appropriate action to take down this review if it is not directly about our company as it affects our business directly, but do feel free to drop us a line on XXX (email replaced as reviewers are not allowed to use email addresses) to address any concerns directly with us. Thank you
Second reply to iPayTotal: I’ve made it pretty clear in my review that I am not suggesting you conduct such practices. Which of your platforms are you asking me to refrain from using? What is the basis for asking me to take down the review? What have I said that is not true?
Third reply to iPayTotal: I note that on 30/5/2021 you asked Trustpilot to ask me to provide you with more information (reference number, full name and phone number). I’m not clear on why you require this information from me. I’ve made the context of my review very clear, and indicated I’m not a direct customer—I don’t use you as a payment gateway. I don’t know what sort of reference number I could possibly give you, and I’m not comfortable giving you my personal details given that one of your customers appeared to be engaging in criminal activity. I’ve also noted that your response to being informed of this criminal activity has been to prevent *my* payments, but not to prevent others from making a payment to that customer. Feel free to respond here.
Update: got the date wrong in my last message—I meant 30/3/2021. All the best for the future.
March 26, 2021
Unprompted review
Reply from Ipaytotal
Dear Mark, considering that we are still in April, we are slightly confused with the date that you stipulate in your review. We do not need any of your personal details, however as part of Trustpilot's features we have the right to know who is posting reviews on our account and the reason for their feedback. We only requested for your details to identify you and address any concerns directly rather than engaging in a back and forth discussion on this platform. If you are not part of our trusted network and do not have any ongoing business discussions with us, we would prefer to end this thread here. Thank you
We are extremely impressed with your…
We are extremely impressed with your services. The entire process went smoothly and easily. We are glad to work with your company, and we've benefited a lot since we started working with Ipaytotal! Thank you!
March 26, 2021
Unprompted review
Reply from Ipaytotal
Dear Rachel, we thank you for sharing this feedback. We greatly value your trust and our team is delighted to be able to assist in order for us to work together towards a flourishing partnership.
A very easy onboarding process
A very easy onboarding process. Instead of emailing files, you have the option to upload them directly to Ipaytotal. I do recommend it to new merchants.
March 25, 2021
Unprompted review
Reply from Ipaytotal
Dear Tony Stoyanov, thank you for sharing this feedback. We greatly value your trust and our team is delighted to be able to assist in order for us to work together towards a flourishing partnership.
Very helpful during integration
Very helpful during integration. Very prompt response. Glad to be working with them
March 25, 2021
Unprompted review
Reply from Ipaytotal
Dear Suponic Tech LLC, we thank you for sharing this feedback. We greatly value your trust and our team is delighted to be able to assist in order for us to work together towards a flourishing partnership.
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My experience with iPaytotal and their Staff
My experience with iPaytotal and members of their staff is that communication is excellent. They are forthcoming with their communication and are responsive to my questions. I highly recommend their services.
March 25, 2021
Unprompted review
Reply from Ipaytotal
Dear Joe Tarawhiti, we thank you for sharing this feedback. We greatly value your trust and our team is delighted to be able to assist in order for us to work together towards a flourishing partnership.
Even though we have been facing many…
Even though we have been facing many issues lately ipaytotal is always there to help us, if I have to say one thinh I am not happy is the approach of technical team, not answering queries as we expect but support team is always there to help, Gentleman like Anderson James deserves award for dealing with my issues every time I go back to him, he has been very helpful. Overall we are happy with ipaytotal 🙂
March 25, 2021
Unprompted review
Reply from Ipaytotal
Dear Lucy Miller, thank you for sharing your experience with us. We will of course ensure to improve the response times from the technical side. We look forward to working closely with valued partners like yourself towards a flourishing business.
Excellent platform for business
Excellent platform for business. Their stuff are very friendly
March 24, 2021
Unprompted review
Reply from Ipaytotal
Dear Rabby, we thank you for sharing this feedback. We greatly value your trust and our team is delighted to be able to assist in order for us to work together towards a flourishing partnership.
The best service we ever got
The best service we ever got, highly recommended! thank you guys
March 24, 2021
Unprompted review
Reply from Ipaytotal
Dear finance finance, we thank you for sharing this feedback. We greatly value your trust and our team is delighted to be able to assist in order for us to work together towards a flourishing partnership.
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From good to not so good
When we first started working everything was perfect. All payments went through, no problems whatsoever. This lasted for 2 weeks and after that IPT changed the aquire bank for us and things went down the drain. Almost no payments come through as of today. The rules for withdrawing funds are also strict and far from accomodative. The biggest issue is the limits imposed on transactions. Unlike anything I've ever seen before the limits apply not only to successful transactions but also to unsuccessful transactions. Example: the limit is 12 transactions per client per month. If the client attempts to pay and fails 12 times for some reason, he can't make payments any more. Many clients just make 12 attempts in one go and find themselves unable to pay. They have to wait for a month.
On the bright side the people at IPT are always polite and ready to help you solve any issue and promptly answer any questions. They really work with you, don't just leave you stranded.
March 24, 2021
Unprompted review
Reply from Ipaytotal
Dear Евгений Романов, thank you for sharing your experience. We completely understand the frustration that is caused and would always look to find ways to improve our solutions. Just to give a bit of context to the matter, we understand that the limitations imposed on the number of transactions are not always practical for a business, but this is imposed to prevent occurrence of fraud activity, needless to outline that as these are high-risk MIDs, processing single card transactions more than the sanctioned limit is a risk in itself to the MID. So in order to mitigate closure risks, those frequency limits are put into place. One example which will provide you with a bit of clarity: if a single customer begins to transact more than the allotted card limit (i.e 5k USD) and more than the frequency of transactions permitted, i.e 10 transactions which result in 50k USD from 1 customer in a single say, if the same customer then files a chargeback, the bank is financially hit as the rolling reserve on 50k USD is merely 5000 USD. By our expertise in the industry we are also aware that the limits apply not only to successful but also to unsuccessful transactions. On the declined transactions the limit is imposed to restrict the misuse of cards or processing cards which have already been declined by the bank for various reasons (stolen cards, do not honour, insufficient funds among others). We hope that we were able to shed some light on this particular area on this platform, and on the same occasion we would like to highlight that we value your feedback and will ensure that we continue to work towards improving our solutions to ensure that clients like yourself have a prosperous journey with us. If we can address this directly with yourself to resolve any other concerns, please do reach out to info@ipaytotal.com.
Good and reliable PSP
Good and reliable PSP, everything on time. Also, appreciate fast replies and support.
March 24, 2021
Unprompted review
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