IRIS Reviews 

422
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers had a great experience with this company. Many customers found the product effective for scanning documents and pictures, often highlighting its ease of use, quick installation, and useful features like editing and PDF conversion. Reviewers expressed satisfaction with the product meeting their expectations and performing as promised. However, some customers noted significant issues with the software and app functionality, describing it as buggy, difficult to navigate, or not working as expected. Specific complaints included problems with installation, outdated connection types, app limitations like lack of tablet support, and issues with image quality or reflections.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising its ability to... See more

User experience

Consumers find the user experience to be ambiguous, with many praising the ease of use for tasks like... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction with the product's... See more

Application

Reviewers highlight negative aspects of the app, with many reporting that it simply doesn't work despite... See more

Website

Users describe negative interactions with the website, finding it annoying and requiring many clicks to reach... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There are some bugs with editing options in book menu. When I select an option, e.g finger hide and then save it, in the next image the software considers this option enabled, even if I have my pages... See more

Company replied

Rated 4 out of 5 stars

I wanted a mobile scanner and this Iris definitely does the job. It scanned a bunch of tax receipts very well. You must use their app to do so, which is fine, but it's tough to do a lot of scanning vi... See more

Company replied

Rated 4 out of 5 stars

Slowish delivery but good tracking once despatched. Product is good but instructions are poor. No OCR software included. Price varies according to what offers Canon Iris has. Don't pay full price.

Company replied

Rated 4 out of 5 stars

I mainly use the scanner to copy sheet music. The result is a bit dark for my taste. What is a white page in the sheet music becomes gray after scanning. But maybe in time I'll learn to scan better. T... See more

Company replied


Company details

  1. Software Company
  2. Printer and Scanner Store

Written by the company

Iris is a technological company. We are guided by our motto « Less Paper, More Content ». Our solutions : • PDF Software • Portable Scanners • Document classification software


Contact info

4.0

Great

TrustScore 4 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.0

All reviews

(422)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Big progress to former versions

The pen has an impressive range of capabilities.

What could be better: The voices have an overall asian accent, it would be nice if they were more native.

September 1, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

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Rated 4 out of 5 stars

Good enough but watch the price.

Slowish delivery but good tracking once despatched. Product is good but instructions are poor. No OCR software included. Price varies according to what offers Canon Iris has. Don't pay full price.

August 5, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 5 out of 5 stars

Great ocr scanning

Great ocr scanning, allmost perfect. Good voice recorder, with a little pacience even the foto cam can be of help.

August 13, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 4 out of 5 stars

There are some bugs with editing…

There are some bugs with editing options in book menu. When I select an option, e.g finger hide and then save it, in the next image the software considers this option enabled, even if I have my pages saved with this option disabled. So, I can’t enable this option in that other image, if I want.

July 28, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your opinion. We are sorry to read your problem. However, if you wish to discuss it, we have also transferred your message to the support team and please contact us via the following link: https://www.irislink.com/m1851/IRIS---Contact-us.aspx

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Rated 2 out of 5 stars

Frustrating

When I tried to ask a question from their website, I was not able to. In order to ask a Question, one needs to have a "professional" email address. I guess that means email address must be from a company. I don't work for a company. It would not accept an@gmail address. What a ridiculous set-up!
I then scheduled a 15 minute Google Meet session to ask a question. The Iriscan rep did not join, although he later emailed me to say he did not join.

July 15, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your constructive opinion. We are sorry to read your problems. However, if you wish to discuss it, do not hesitate to send us a private message on our social networks, we would be delighted to help you !

Rated 4 out of 5 stars

jurt a few test scans

a few test scans proved that the scanner works fine.
Solidity and reliabality will show in due course.

July 8, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 4 out of 5 stars

Easy to use in desktop environment and good OCR

The IRIScan Desk 6 Pro and it´s software can really help a lot to get hardware digitized into a computer memory. The competition by smartphone cameras is
quite a challenge nowadays but using the IRIScan feels like doin´ it the professional way. After setting the parameters you need scanning itself is the easiest part and processing very fast. The OCR really works fine with standard book text and the only disadvantage I found so far is that the aligning of the page borders could be better, should lead to a perfect rectangle. Maybe one should use some fingers to stretch all book pages. There isn´t a recommendation to do this. I will try so next time.

June 22, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 5 out of 5 stars

works great

June 12, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

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Rated 5 out of 5 stars

Easy to use.

Easy to use.

May 25, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 5 out of 5 stars

Well thought-out device and utility software

Well thought-out device and utility software.

Excellent storage concept (flex frame). Good web cam functionality.

Only the LED light might need a slightly different approach (perhaps two "indirect" LEDs, including better diffusors).

Also, regarding photo laden magazines etc. it would be nice if there was also a version with TRUE 32 MPixels (no interpolation, like it sadly is the case with the v7 desktop version), so that A4 and A3 format scanning would result in considerably higher resolutions than with the currently available 300 dpi scans (and only in A3).

All in all, a great mobile and versatile product. Many thanks to the manufacturer!

May 5, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 5 out of 5 stars

Using IRIS Scan 6 is a miracle for my…

Using IRIS Scan 6 is a miracle for my small business. Easy digitazing my documents for minutes and also transfering them through OCR software is a miracle for the accounting.

May 29, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 2 out of 5 stars

I want to like this, but the performance is underwhelming

The performance of the Iriscan Visualizer is constantly underwhelming. The light produces a hot spot and the exposure is incredibly difficult and unintuitive to set, the colors are usually very wrong, and it doesn't reliably connect to my computer. Even when scanning plain black and white documents it is a pain to set the exposure such that the page is white.

May 10, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your constructive opinion. We are sorry to read your problems. However, if you wish to discuss it, do not hesitate to send us a private message on our social networks, we would be delighted to help you !

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Rated 4 out of 5 stars

Useful for books and photo albums

The quality of the scans is not good, it is a picture from above. But it is useful in cases where a usual board scan can not be used, like books and photo albums. It is the difference between can and cannot do it.

May 21, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 3 out of 5 stars

Definitely could be better

The process of recognition is fine, but only if the quality of the scanned pages is very good. Not always are the page borders set correctly, and fingers are not always removed. Most frustrating is when the program suddenly crashes after 3D optimization of the page, and all the changes for all the rest pages are lost. Also, why isn't there an option for bulk 3D optimization? It's very inconvenient to do that page by page. I mostly scan books, so that means hundreds of pages.

May 19, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your constructive opinion. We are sorry to read your problems. However, if you wish to discuss it, do not hesitate to send us a private message on our social networks, we would be delighted to help you !

Rated 5 out of 5 stars

Desktop scanner and software functioning smoothly

The online ordering process was straightforward, the price was reasonable, delivery of the desktop scanner was swift, and so far the hardware and its companion software have been functioning smoothly

April 2, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

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Rated 5 out of 5 stars

Good.

Good.
It would be better if it had USB type - C

March 31, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 5 out of 5 stars

Your products actually do what they are…

Your products actually do what they are supposed to do.
Given the almost daily hassle with other products, it is just joy to take a stack of old paper of various sizes and condition AND JUST SCAN IT!!!
Thank you for the productivity and simplicity of my Iriscan Desk 5 Pro.

March 27, 2025
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

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