Myself and my partner used Irwin Mitchell for the sale of my partner's flat and the purchase of a new home. Sarah Martin in the Sheffield office handled both the sale and the purchase and the whole pr... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Throughout a complex and emotional divorce case, Sarah Balfour and Katya Lambert worked tirelessly on our behalf, responding quickly and sensitively at all times. Their knowledge and strategy were fi... See more
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Highly recommend. Nicola at Southampton office was amazing and caring throughout the whole process. Nothing was too much trouble, always asking how dad was and we were kept updated every step of the... See more
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We used Irwin Mitchell for help with an industrial claim. We would just like to pass on our thanks to Irwin Mitchell for their help and assistance with this, especially Nick Wood who helped up along t... See more
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Company details
Written by the company
Irwin Mitchell is unlike any other law firm. Nationally acclaimed, with a strong international capability, we offer a broad range of legal services to national and international organisations and institutions, small and medium-sized businesses and private individuals.
Contact info
United Kingdom
- 0370 1500 100
- www.irwinmitchell.com
4.8
Excellent
13K reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Highly recommend
Highly recommend. Nicola at Southampton office was amazing and caring throughout the whole process. Nothing was too much trouble, always asking how dad was and we were kept updated every step of the way. Definitely a 5* service with an exceptional personal touch.
May 8, 2026
Unprompted review
Reply from Irwin Mitchell
good afternoon, Jane
Thank you for taking the time to share your experience.
We’re very pleased to hear that Nicola provided such caring and dedicated support throughout what we understand can be a difficult time. It’s especially encouraging to know that both you and your family felt supported, kept up to date, and reassured at every stage of the process.
At Irwin Mitchell, we place great importance on clear communication and a personal approach, so it’s wonderful to see this reflected in your comments.
Thank you again for your recommendation—it is greatly appreciated, and we will be sure to pass your kind feedback on to Nicola.
Kind Regards
Claire
Client Experience Expert
IRWIN Mitchell free will service
After contacting IRWIN Mitchell I received a quick response and an easy questionnaire was sent to me. A couple of phone queries to me were friendly and helpful. My will was sent to me for signing and is just being finally checked. Very good efficient service, would definitely recommend.
May 12, 2026
Unprompted review
Reply from Irwin Mitchell
good morning, Jennifer
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found our Free Will service to be efficient and straightforward, and that our team provided clear, friendly support throughout the process. Ensuring that everything is explained clearly and handled promptly is very important to us, so it’s great to see this reflected in your experience.
Thank you again for your recommendation—it is greatly appreciated.
Kind Regards
Claire
Client Experience Expert
Irwin Mitchell and Massimo D’Angelo
Irwin Mitchell was recommended for us to use by a policeman after a bad accident. He said they were the best and he was certainly right. Massimo has been a huge support to me and my family. He has been so kind and considerate. Even when I didn’t understand the process and got upset. He would explain it all again. He would even ring back when my husband was here to explain it all again to him, making sure that I truly understood everything as my brain couldn’t always take the process in. Nothing was to much trouble for Massimo he went above and beyond for me. I can truly say if it wasn’t for Massimo I would have given up.
Massimo is a credit to your firm.
I can certainly be recommending Irwin Mitchell and Massimo.
Massimo certainly is dedicated solicitor.
May 12, 2026
Unprompted review
Reply from Irwin Mitchell
good morning, Amanda
Thank you for taking the time to share such thoughtful feedback.
We’re very pleased to hear about the positive difference that Massimo has made during what sounds like a very difficult time for you and your family. It’s especially encouraging to know that his patience, understanding, and willingness to go above and beyond helped you feel supported and reassured throughout the process.
At Irwin Mitchell, we understand that navigating a claim following a serious accident can be overwhelming, so it’s great to hear that everything was explained in a way that helped you feel more confident and informed.
We will be sure to pass your kind comments on to Massimo, who will truly appreciate your recognition.
Thank you again for your recommendation—it means a great deal to us.
Kind Regards
Claire
Client Experience Expert
Good client service with detailed…
Good client service with detailed communications - written, digital and phone.
Always returns message calls and replies to emails.
Accurate and concise.
Polite and friendly.
Good and constructive advice on legal aspects of my case.
Good listener.
May 5, 2026
Unprompted review
Reply from Irwin Mitchell
good morning Shushila
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the service to be clear, responsive and supportive throughout your experience. It’s particularly encouraging to know that our communication, attention to detail, and approachable manner made a positive difference for you.
At Irwin Mitchell, we aim to provide clear, practical advice while ensuring our clients feel listened to and supported at every stage, so it’s great to see this reflected in your comments.
Thank you again for your kind words – they are greatly appreciated.
Kind Regards
Claire
Client Experience Expert
Initial Advice from Catriona
I recently had an initial advice session with Catriona Ellis, which was provided free of charge, and I was extremely impressed with the service I received. She took the time to really listen to my situation, discussed the different options available to me clearly, and provided sound, practical advice throughout.
What stood out most was how professional, approachable, and responsive she was. She followed up promptly on everything she said she would and made the whole process straightforward and easy to understand.
I would highly recommend Catriona to anyone looking for clear, honest, and reliable legal advice.
May 8, 2026
Unprompted review
Reply from Irwin Mitchell
good morning, Matt
Thank you for taking the time to share such thoughtful feedback.
We’re delighted to hear that you had such a positive experience with Catriona Ellis during your initial advice session. It’s especially pleasing to know that her professional yet approachable manner, along with her clear and practical guidance, helped make the process straightforward and easy to understand for you.
At Irwin Mitchell, we pride ourselves on taking the time to listen to our clients and ensuring they feel supported and informed at every stage, so it’s wonderful to see this reflected in your experience. We’ll be sure to pass on your kind comments to Catriona.
Thank you again for your recommendation – it is greatly appreciated.
Kind Regards
Claire
Client Experience Expert
Exceptional Support and a Successful Outcome
I recently instructed Irwin Mitchell in relation to an Employment Tribunal matter and cannot thank Céline Winham and Lara Massarella enough for their outstanding support throughout the entire process. From start to finish, they were professional, compassionate, responsive, and incredibly knowledgeable, providing reassurance and guidance at every stage.
Céline and Lara always took the time to explain everything clearly, kept me updated regularly, and made what could have been a very stressful and overwhelming situation feel far more manageable. Their dedication, attention to detail, and genuine care for their clients truly stood out, and I always felt that I was in very safe hands.
Thanks to their expertise, hard work, and persistence, a successful outcome was ultimately achieved, and I am extremely grateful for everything they did on my behalf. Their commitment to securing the best possible result was evident throughout, and I would not hesitate to recommend them to anyone seeking employment law advice or representation.
I would highly recommend Irwin Mitchell to anyone seeking legal support, and I am especially grateful to Céline and Lara for all of their hard work, professionalism, and commitment throughout my case.
April 28, 2026
Unprompted review
Reply from Irwin Mitchell
Good afternoon,
Thank you for your kind feedback.
We are delighted to hear that Céline Winham and Lara Massarella provided you with professional, supportive, and clear guidance throughout your Employment Tribunal matter. It’s great to know their dedication and expertise helped achieve a positive outcome and made the process more manageable for you.
Your recommendation is greatly appreciated.
Kind regards
Shelley
Client Experience Expert
Positive experience
Responsive, knowledgeable, supportive and professional service throughout
May 12, 2026
Unprompted review
Reply from Irwin Mitchell
Good afternoon Michelle,
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that you found our service responsive, knowledgeable, and supportive throughout. Providing a professional and reassuring experience is always our priority, so it’s wonderful to know we met your expectations. We truly appreciate your feedback and look forward to supporting you again in the future.
Kind regards
Shelley
Client Experience Expert
Very Satisfied Client
Although its taken a while my claim has now been settled. Rachel took over my case and has been brilliant throughout. Rachel has always taken the time to patiently explain each process to me and has always given me great guidance when i have needed it.
All i can say is Rachel is a great asset to Irwin Mitchell and would not hesitate to recommend.
May 11, 2026
Unprompted review
Reply from Irwin Mitchell
Good morning Leanne,
Thank you for taking the time to share your feedback.
We’re pleased to hear that your claim has now been settled and that you felt so well supported by Rachel throughout the process.
Your comments about her patience, clear explanations, and guidance are greatly appreciated and reflect the care we aim to provide to every client.
We’ll be sure to pass your kind words on to Rachel and the wider team.
Thank you again for your recommendation.
Kind regards
Tracey Wattam
Client Experience Expert
What stood out most was the emotional…
What stood out most was the emotional support and reassurance I received. I was treated with dignity, patience, and genuine kindness when I really needed it.
Referrals were done in no time and this has given me some peace of mind
April 27, 2026
Unprompted review
Reply from Irwin Mitchell
Good morning Kudzayi,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you felt emotionally supported and reassured during what was clearly a difficult time.
Treating our clients with dignity, patience, and genuine kindness is very important to us, so it’s reassuring to know this was your experience.
We’re also glad that the prompt referrals helped provide some peace of mind.
Thank you again for your kind comments.
Kind regards
Tracey Wattam
Client Experience Expert
Poor services
Told me what I could potentially get as compensation for my work accident which was a fairly large amount but ended up with less than half the lower part of estimate.They then took 40 % of that to cover my share of bill ,I had looked later elswhere and legally is supposed to be a maximum of 25% ,they then sent me a email stating they were trying to claim the costs from other party who had admitted fault at start asked me to confirm their costs but said I wouldnt be getting any more money when initially they had said in other emails I would once they had claimed from other party.So they ended up with nearly double what I actually got for my share of claim even though I said how is this fair in another email as I am the injured party which they never replied to shows how poor they are in my books .
January 13, 2026
Unprompted review
Reply from Irwin Mitchell
good morning George,
Thank you for your review and for bringing your concerns to our attention.
I am sorry to hear that you were dissatisfied with the service you received.
We are currently looking into this matter and will contact you with further information shortly.
Kind regards
Tracey Wattam
Client Experience Expert
Disappointing treatment from Irwin…
Disappointing treatment from Irwin Mitchell, twice. In the last few days of my brother's palliative care he was anxious to get some questions answered so he could sign his will. I called on his behalf and asked to speak to the Wills team urgently. They promised to call me back but never did.
I then emailed a signed copy of the will and asked for confirmation of receipt and that his file had been closed — again, no response at all. At an incredibly difficult time for our family, basic courtesy and communication were totally absent. Would not recommend or use again.
April 2, 2026
Unprompted review
Reply from Irwin Mitchell
good morning, Nick
Thank you for your review and for bringing your concerns to our attention. I am sorry to hear that you were dissatisfied with the service you received. We are currently looking into this matter and will contact you with further information shortly
Kind Regards
Claire
Client Experience Expert
Last Will and Testament preparation
Responsiveness, accuracy and completeness. All aspects of Customer Service are exemplary. I 100% recommend this company.
April 30, 2026
Unprompted review
Reply from Irwin Mitchell
good morning, David
Thank you for your wonderful feedback.
We are delighted to hear that you found our service to be responsive, accurate and thorough throughout the preparation of your Last Will and Testament. Delivering a high standard of client care is very important to us, so it is especially rewarding to know that you found every aspect of our service exemplary.
Your recommendation means a great deal to us, and your kind comments will be shared with the team.
Thank you again for choosing Irwin Mitchell.
Kind Regards
Claire
Client Experience Expert
Easy to deal with
Easy to deal with. Friendly service. Things explained well
May 9, 2026
Unprompted review
Reply from Irwin Mitchell
good morning, Teresa
Thank you for your kind feedback.
We’re really pleased to hear that you found us easy to deal with and that our team provided a friendly and clear service throughout. Ensuring things are explained in a straightforward and understandable way is very important to us, so it’s great to know this made a positive difference to your experience.
Your comments will be shared with the team, who will truly appreciate your feedback.
Thank you again for taking the time to leave a review.
Kind Regards
Claire
Client Experience Expert
Extremely professional service
Extremely professional service from start until finish.
The support we had when actually discussing our Wills with the representative, was without doubt a breeze!
Thank you 😊
April 17, 2026
Unprompted review
Reply from Irwin Mitchell
good morning, Len
Thank you for taking the time to share your feedback.
We are delighted to hear that you found our service to be extremely professional from start to finish. It’s great to know that discussing your Wills felt straightforward and comfortable, as we always aim to make what can be an important and sometimes complex process as smooth as possible for our clients.
Your kind comments will be shared with the team, who will be pleased to know their support made such a positive difference.
Thank you again for choosing Irwin Mitchell.
Kind Regards
Claire
Client Experience Expert
Now that my case has concluded
Now that my case has concluded, I wanted to personally thank you and your team. Your guidance was invaluable, and I am very pleased with the results. Thank you for your hard work and for keeping me informed throughout the entire process. Your expertise, professionalism, and dedication were instrumental in achieving a successful outcome. I truly appreciate the time you took to address my concerns and the compassion you showed me during this difficult time. Thank you for everything.
May 8, 2026
Unprompted review
Reply from Irwin Mitchell
good morning, Eunice
Thank you for taking the time to share your feedback.
We are delighted to hear that you are pleased with the outcome of your case and the service you received from our team. Providing clear guidance, regular communication and dedicated support throughout the process is extremely important to us, so it’s wonderful to know this made a difference to your experience.
Your kind comments about our expertise, professionalism and compassion will be greatly appreciated by everyone involved. We are especially pleased that you felt supported during what we understand can be a very challenging time.
Thank you again for your thoughtful review and for placing your trust in Irwin Mitchell. We wish you all the very best for the future.
Kind Regards
Claire
Client Experience Expert
Holiday Illness Claim
We contacted Irwin Mitchell after suffering a holiday illness contracted in Egypt, and the service we received was excellent from start to finish.
Rachel Ballantyne was our main point of contact throughout the process, and she was brilliant — always helpful, professional, and kept us fully updated at every stage of the claim. Thanks to Rachel and the wider team, our claim was successful and we received compensation.
We would highly recommend Irwin Mitchell to anyone seeking legal support. They are a very professional, approachable, and supportive team.
Thank you very much. Ken and Alison.
April 22, 2026
Unprompted review
Reply from Irwin Mitchell
good morning, Ken
Thank you, Ken and Alison, for taking the time to share your experience.
We are delighted to hear that you were pleased with the service you received following your holiday illness claim. It’s especially wonderful to know that Rachel Ballantyne provided such a high level of support, keeping you informed throughout and delivering a professional and approachable service.
Your kind comments about Rachel and the wider team will mean a great deal, and we are pleased that we were able to achieve a successful outcome for you.
Thank you again for your recommendation and for placing your trust in Irwin Mitchell. We wish you both all the very best for the future.
Kind Regards
Claire
Client Experience Expert
From the very beginning
From the very beginning, Amie Minns at Irwin Mitchell has been outstanding. Navigating a medical negligence case involving my mum has been one of the hardest experiences our family has ever faced, but Amie has handled everything with professionalism, compassion and genuine care throughout.
She has always taken the time to explain complex legal matters clearly, kept us updated regularly, and most importantly made us feel heard and supported during an incredibly emotional process. Her empathy never felt forced, she genuinely cared about achieving the best possible outcome for my mum and our family.
What really stood out was her attention to detail, patience and determination. At times when things felt overwhelming, Amie remained calm, approachable and reassuring, while still being incredibly thorough and professional.
I honestly cannot thank her enough for everything she has done. I would highly recommend Amie Minns and the team at Irwin Mitchell to anyone needing support with a medical negligence claim. Thank you all.
May 8, 2026
Unprompted review
Reply from Irwin Mitchell
good morning, Mrs A Sheer
Thank you for taking the time to share such a thoughtful and heartfelt review.
We are truly pleased to hear about your positive experience with Amie Minns during what we appreciate has been an incredibly difficult time for you and your family. Supporting clients with compassion, clarity and professionalism is at the heart of what we do, so it is particularly meaningful to know that Amie made you feel heard, supported and reassured throughout the process.
Your kind comments about her dedication, attention to detail and genuine care will mean a great deal to her. We are proud to have colleagues who are so committed to achieving the best possible outcomes while providing empathetic support along the way.
Thank you again for your recommendation and for placing your trust in Irwin Mitchell. We wish you and your family all the very best.
Kind Regards
Claire
Client Experience Expert
Lucie parr and her collages were…
Lucie parr and her collages were outstanding with the whole process from the start of the process right to end there due diligence was 2nd to none
Polite and compassionate throughout
May 7, 2026
Unprompted review
Reply from Irwin Mitchell
good morning, Richard
We’re delighted to hear that you had such a positive experience with Lucie Parr and her colleagues. Providing a thorough, compassionate, and professional service from start to finish is something we take great pride in, so it’s wonderful to know this was reflected in your journey with us.
Your feedback will be shared with Lucie and the team, who will be very pleased to hear your comments.
Thank you again for taking the time to leave a review and for placing your trust in us.
Kind Regards
Claire
Client Experience Expert
Always there for us
Harry has been such a huge support to my brother and to our family. All the questions that we have and don’t know where to go with are directed to Harry! He has an understanding and oversight of all of the different elements, professionals and organisations in my brother’s life and helps us to navigate it all. He’s always there in the background, checking in on how appointments have gone and offering practical help. We feel we can be real with him and say things as they are. He’s empathetic, pro active and it feels like he’s our brain power when ours is depleted! We are extremely grateful to be able to call upon him whenever needed. Thank you Harry for really taking the pressure off and making us all feel supported.
May 7, 2026
Unprompted review
Reply from Irwin Mitchell
Good afternoon Georgey,
Thank you so much for sharing such heartfelt feedback.
We’re incredibly pleased to hear how supported you and your family have felt, and that Harry has been able to help you navigate what sounds like a very complex and demanding situation.
Your comments about his empathy, proactive approach, and ability to bring clarity and reassurance when it’s most needed truly reflect the care we aim to provide.
We’ll be sure to pass your kind words on to Harry.
Thank you again for your trust and for taking the time to share your experience.
Kind regards
Tracey Wattam
Client Experience Expert
Great service
Victoria Kirk has been fantastic, she was always so patient, kind and very supportive.
Always available when it was best for me due to work & home commitments & I received the best outcome.
I would highly recommend.
April 23, 2026
Unprompted review
Reply from Irwin Mitchell
Good morning,
Thank you for taking the time to share your feedback.
We’re delighted to hear about your positive experience with Irwin Mitchell and the support you received from Victoria.
Your comments about her patience, kindness, flexibility around your work and home commitments, and dedication to achieving the best outcome are greatly appreciated.
We’ll be sure to pass your kind words on to Victoria and the wider team.
Thank you again for your recommendation.
Kind regards
Tracey Wattam
Client Experience Expert
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