Myself and my partner used Irwin Mitchell for the sale of my partner's flat and the purchase of a new home. Sarah Martin in the Sheffield office handled both the sale and the purchase and the whole pr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Throughout a complex and emotional divorce case, Sarah Balfour and Katya Lambert worked tirelessly on our behalf, responding quickly and sensitively at all times. Their knowledge and strategy were fi... See more
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Highly recommend. Nicola at Southampton office was amazing and caring throughout the whole process. Nothing was too much trouble, always asking how dad was and we were kept updated every step of the... See more
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We used Irwin Mitchell for help with an industrial claim. We would just like to pass on our thanks to Irwin Mitchell for their help and assistance with this, especially Nick Wood who helped up along t... See more
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Company details
Written by the company
Irwin Mitchell is unlike any other law firm. Nationally acclaimed, with a strong international capability, we offer a broad range of legal services to national and international organisations and institutions, small and medium-sized businesses and private individuals.
Contact info
United Kingdom
- 0370 1500 100
- www.irwinmitchell.com
4.8
Excellent
13K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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Professional and Reliable Service
I would like to express my sincere appreciation for the professional guidance and support provided by Darren and his team throughout the course of my son's claim.
From the beginning, communication was clear, prompt, and conducted to an exceptionally high standard. I was kept fully informed at every stage, which instilled confidence in how the case was being handled.
The matter has now been successfully concluded, with the settlement paid into court, and I am very pleased with both the outcome and the level of service received.
I would have no hesitation in recommending Darren and his team to anyone seeking dependable and professional legal assistance.
April 22, 2026
Unprompted review
Reply from Irwin Mitchell
good afternoon, Joe
Thank you for taking the time to share your experience. We are pleased to hear that Darren and his team provided clear, timely and high‑quality communication throughout your son’s claim, and that you felt fully informed at every stage of the process. We’re delighted that the matter has been successfully concluded and that you are satisfied with both the outcome and the level of service provided. Your recommendation is greatly appreciated and will be shared with Darren and the wider team.
Kind Regards
Claire
Client Experience Expert
Superb combination of legal expertise and sensitivity.
Throughout a complex and emotional divorce case, Sarah Balfour and Katya Lambert worked tirelessly on our behalf, responding quickly and sensitively at all times. Their knowledge and strategy were first rate, leading to our having total confidence in them. They were clear, thoughtful and flexible to changing circumstances – dealing superbly with whatever was thrown at them. (A nod also to Helen, the team PA, and to Tracy on reception, who were both extremely helpful). All in all, a most impressive service from beginning to end.
.
April 14, 2026
Unprompted review
Reply from Irwin Mitchell
good afternoon, Lesley
Thank you for taking the time to share such thoughtful feedback. We are pleased to hear that Sarah and Katya supported you with professionalism, sensitivity and clear strategic advice throughout what you describe as a complex and emotional case. Maintaining clear communication and adapting to changing circumstances are central to our approach, and we’re glad this gave you confidence throughout. Your kind recognition of Helen and Tracy is also greatly appreciated and will be shared with them. Thank you for highlighting the service you received from the team.
Kind Regards
Claire, Client Experience Expert
Medical Negligence…
I entered into this Medical Negligence claim with some trepidation.
However, the team at Irwin Mitchell were supportive and thorough.
They saw the claim through to a happy ending with a satisfactory result.
April 21, 2026
Unprompted review
Reply from Irwin Mitchell
Hello Gillie,
Thank you for taking the time to leave a review.
We’re pleased to hear that you felt supported by Ele Boutwod and the Irwin Mitchell team throughout your medical negligence claim. We understand that pursuing a claim can feel daunting, so it’s encouraging to know our thorough and supportive approach helped reassure you and achieve a positive outcome. Thank you for taking the time to share your experience.
I will pass on your review to Ele who will be happy to hear your kind words.
Thank you for placing your trust in Irwin Mitchell and please don’t hesitate to contact us in the future if you require further assistance.
Kind Regards
Zoe A
Client Experience Expert
I would highly recommend Irwin…
I would highly recommend Irwin Mitchell, I have been dealing with Victoria Kaye and she has been so helpful and has updated me all through the claim.
April 20, 2026
Unprompted review
Reply from Irwin Mitchell
Hello Sally,
Thank you for taking the time to leave a review.
We’re pleased to hear that your experience with Victoria Kaye has been so positive. Keeping clients informed and supported throughout the claims process is very important to us, so it’s great to know you felt well‑updated and helped at every stage. Thank you for taking the time to share your feedback and for recommending Irwin Mitchell.
I will pass on your review to Victoria who will be happy to hear your kind words.
Thank you for placing your trust in Irwin Mitchell and please don’t hesitate to contact us in the future if you require further assistance.
Kind Regards
Zoe A
Client Experience Expert
I found Emily really friendly and…
I found Emily really friendly and professional, and she provided me with sound, clear advice regarding my current situation. Her prompt response to arrange an appointment was very much appreciated. The appointment was very informative and I feel more confident going forward with the next steps I need to take.
April 20, 2026
Unprompted review
Reply from Irwin Mitchell
Hello Charlotte,
Thank you for taking the time to leave a review.
We’re pleased to hear that your experience with Emily-Jo Moore was both positive and reassuring. Providing clear, practical advice promptly is very important to us, so it’s great to know you found her guidance informative and that the appointment helped you feel more confident about your next steps. Thank you for taking the time to share your feedback; it’s very much appreciated.
I will pass on your review to Emily-Jo who will be pleased to hear your kind words.
Thank you for placing your trust in Irwin Mitchell and please don’t hesitate to contact us in the future if you require further assistance.
Kind Regards
Zoe A
Client Experience Expert
Tara McInnes
I had the good fortune of finding Tara McInnes through a recommendation.At first I didn’t think such a highly qualified solicitor would take on my case, and I had never imagined I would come out winning such a complicated dispute against family members.
Tara is highly intelligent and at the same time is down to earth, respectful, relatable, easy to talk to and very kind.
Her team members are professional and efficient helping to take the stress out of a difficult situation. Tara explains everything clearly and listens carefully to clients expectations. Which somehow in my case she managed to exceed.
I highly recommend Tara McInnes and I’m forever grateful for everything she’s done for me and my family.
March 13, 2026
Unprompted review
Reply from Irwin Mitchell
Hello,
Thank you for taking the time to leave a review.
We’re very pleased to hear that your experience with Tara McInnes and her team was supportive, clear and reassuring throughout such a complex and sensitive matter. Providing practical, well‑explained advice while guiding clients through difficult situations is extremely important to us, so it’s wonderful to know that Tara’s approach, along with the professionalism and efficiency of the wider team, helped reduce the stress and deliver a positive outcome.
I will pass on your review to Tara who will be glad to hear your kind words.
Thank you for placing your trust in Irwin Mitchell and please don’t hesitate to contact us in the future if you require further assistance.
Kind Regards
Zoe A
Client Experience Expert
Andrew, Lawrence and Team
Andrew, Lawrence and the team made the experience as stress free as possible and were with me every step of the way. They also made my family feel comfortable and reassured throughout the whole process and couldn’t have asked for more from any of them. Exceptional legal team who helped me get the outcome I was hoping for!
April 20, 2026
Unprompted review
Reply from Irwin Mitchell
Good Afternoon Ben,
Thank you so much for taking the time to leave such a thoughtful review. We’re really pleased to hear that Andrew, Lawrence and the wider team were able to make the process as stress free as possible and support both you and your family every step of the way. Providing reassurance and clear guidance during what can be a difficult time is extremely important to us, and it’s great to know this made a difference for you. I will pass your review on to Andrew and his team. Thank you again for your kind words and trust in us. We’re delighted we could help you achieve the outcome you were hoping for.
Kind Regards,
Lauren
Client Experience Expert
I required a redundancy offer to be…
I required a redundancy offer to be certified in a timely manner. Used Irwin and Mitchell, which was purely from a 'Google' based search. They were super efficient, informative and turned things around within 48hrs. Could not ask for more, very impressed with the company and the professional service.
April 17, 2026
Unprompted review
Reply from Irwin Mitchell
Hello,
Thank you for taking the time to leave a review.
We’re pleased to hear that your experience with Catriona McGregor and Jasmin Chambers was efficient and straightforward, and that we were able to support you with certifying your redundancy offer within your required timeframe. Providing clear, timely advice is very important to us, so it’s great to know you found the service informative and professional from start to finish.
I will pass on your review to Catriona & Jasmin who will be glad to hear your kind words.
Thank you for placing your trust in Irwin Mitchell and please don’t hesitate to contact us in the future if you require further assistance.
Kind Regards
Zoe A
Client Experience Expert
I am currently being represented by…
I am currently being represented by Alex Smith at Irwin Mitchell for a medical negligence claim, and I couldn't be in better hands. From the very first meeting, Alex has been professional, empathetic, and incredibly thorough. Navigating a claim like this can be stressful, but his clear communication and expert guidance have made the process much easier to manage. Highly recommend his services.
April 20, 2026
Unprompted review
Reply from Irwin Mitchell
Hello Matt,
Thank you for taking the time to leave a review.
We’re delighted to hear about your positive experience with Alex Smith and that you feel so well supported during your medical negligence claim. We understand how stressful this type of case can be, so it’s great to know that Alex’s professionalism, empathy, and clear communication have helped make the process easier to manage.
I will pass on your review to Alex who will be glad to hear your kind words.
Thank you for placing your trust in Irwin Mitchell and please don’t hesitate to contact us in the future if you require further assistance.
Kind Regards
Zoe A
Client Experience Expert
Medical Negligence case.
My experience with Irwin Mitchell has been an amazing one. It has been a long journey but with Sinead Rollinson-Hayes and Kimberley Nightingale they have made everything as easy as possible. They both have always been there for me to help in every way possible. Whether to just talk, advise generally be there to answer any of my concerns to take away the worry. They have both gone the extra mile for me till they got the right result. I cannot thank them enough. I would definitely without doubt recommend Irwin Mitchell to anyone who needs the help and guidance of a solicitor. Thankyou again to all. Through Sinead and Kimberley I can now move on with my life in a now hopefully positive way.
April 20, 2026
Unprompted review
Reply from Irwin Mitchell
Hello Philip,
Thank you for taking the time to leave a review.
We’re incredibly pleased to hear how supported you felt throughout what you describe as a long journey. Knowing that Sinead Rollinson-Hayes and Kimberley Nightingale were able to be there for you every step of the way — whether to listen, reassure, or guide you through concerns — truly reflects the care and dedication we strive to provide.
I will pass on your review to Sinead & Kimberley who will be happy to hear your kind words.
Thank you for placing your trust in Irwin Mitchell and please don’t hesitate to contact us in the future if you require further assistance.
Kind Regards
Zoe A
Client Experience Expert
Great service
I had a very positive experience with Catriona Ellis. She was extremely responsive and made time to speak with me the day after our initial contact. Catriona was empathetic and highly supportive, helping me to understand a complex legal document and offering several insightful and practical suggestions. I would not hesitate to recommend her services.
April 13, 2026
Unprompted review
Reply from Irwin Mitchell
Hello,
Thank you for taking the time to leave a review.
We’re delighted to hear about your experience with Catriona Ellis and that her responsiveness, empathy, and clear explanations helped you feel supported while navigating a complex legal document. Taking the time to ensure our clients fully understand their options is extremely important to us, so it’s wonderful to know Catriona’s practical and thoughtful approach made a difference.
I will pass on your review to Catriona who will be pleased to hear your kind words.
Thank you for placing your trust in Irwin Mitchell and please don’t hesitate to contact us in the future if you require further assistance.
Kind Regards
Zoe A
Client Experience Expert
Supportive & Excellent Communicator
I was incredibly apprehensive engaging with a solicitor, but my experience with Joe Haley has been amazing.
From taking over my case Joe has explained everything very well, he’s been available to me for any questions and walked me through the processes ensuring I understood. This is not a familiar world to me, but my case has been handled carefully and thoughtfully by Joe. 100% recommend getting in touch with Irwin Mitchell if you need a Solicitor- ask for Joe !
April 20, 2026
Unprompted review
Reply from Irwin Mitchell
Hello Catherine,
Thank you for taking the time to leave a review.
We’re really pleased to hear that Joe Haley was able to put you at ease and support you so clearly throughout the process. We understand how daunting it can feel when dealing with something unfamiliar, so it’s great to know Joe’s communication, availability, and careful approach made a positive difference to your experience
I will pass on your review to Joe who will be thrilled to hear your kind words.
Thank you for placing your trust in Irwin Mitchell and please don’t hesitate to contact us in the future if you require further assistance.
Kind Regards
Zoe A
Client Experience Expert
Negligence Claim
From initial contact with business all aspects of process was explained clearly and in a supportive way. All members of team that I had contact with were very professional and friendly. emails were answered in a timely manner and assistance offered if needed. I was made to feel that I could contact my solicitor for clarification of matters or any concerns when needed.
March 10, 2026
Unprompted review
Reply from Irwin Mitchell
Good afternoon Sally,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you felt well supported and clearly informed throughout the process, and that our team were professional, friendly, and responsive.
Ensuring our clients feel comfortable contacting us for clarification or to raise any concerns is very important to us.
We will be sure to pass your kind comments on to the team involved.
Thank you again for choosing Irwin Mitchell and please do not hesitate to contact us again should you need any further legal assistance in the future.
Kind regards
Tracey Wattam
Client Experience Expert
I have used Irwin Mitchell for many…
I have used Irwin Mitchell for many years for both business and personal matters. On this occasion it was dealing with Probate for my late wife. Rachel Kelly was my contact and was both sympathetic and listened to what I wanted to do and moulded her service to the latter. It has been a pleasure working with her.
April 17, 2026
Unprompted review
Reply from Irwin Mitchell
Good afternoon Brian,
Thank you for taking the time to share your kind feedback.
We’re very sorry for your loss and appreciate you choosing Irwin Mitchell to support you with probate during such a difficult time.
We’re pleased to hear that Rachel was able to provide sympathetic, attentive support and tailor her service to your wishes.
Your comments will be greatly appreciated by Rachel and the wider team.
Thank you again for your continued trust in Irwin Mitchell for both your personal and business matters.
Kind regards
Tracey Wattam
Client Experience Expert
poor service
I reached out seeking help with a legal matter and was told someone would call me back shortly. No one ever did. I waited far longer than reasonable and never received any follow‑up of any kind. If this is how they handle initial inquiries, I’m not confident in how they would manage something as important as legal support. Don’t ask for my personal details.
April 17, 2026
Unprompted review
Reply from Irwin Mitchell
Good Afternoon A M,
Thank you for taking the time to leave a review.
We are sorry to hear that you are dissatisfied in the service that you have received from Irwin Mitchell.
We would like to assure you that we are currently looking into the issues you have raised and will provide you with an update shortly.
Kind Regards,
Lauren
Client Experience Expert
Irwin Mitchell and their staff have…
Irwin Mitchell and their staff have been extremely professional and helpful , resulting in a very positive outcome for both myself and my disabled son. They have been easy to contact and have responded quickly to my emails and phone calls . They have been very understanding and willing to explain legal processes which, as a lay person, I have limited knowledge of.
I would certainly recommend .
April 4, 2026
Unprompted review
Reply from Irwin Mitchell
Good morning,
Thank you for taking the time to share your feedback.
We’re delighted to hear about your positive experience with Irwin Mitchell and that our team was able to support both you and your son so effectively.
Your comments about our professionalism, accessibility, and willingness to explain the legal process clearly are greatly appreciated.
We understand how important it is to feel informed and supported, and we’re pleased this resulted in a positive outcome for your family.
We will happily pass your comments on to Lucy who will be delighted to read such lovely feedback.
Thank you again for your recommendation.
Kind regards
Tracey Wattam
Client Experience Expert
Irwin Mitchell drafted new wills
Irwin Mitchell recently drafted new wills for myself and my wife. They advised us on changes we need because of changes in inheritance laws.
As a result our new wills are simplified and updated.
April 17, 2026
Unprompted review
Reply from Irwin Mitchell
Good morning Peter,
Thank you for taking the time to share your feedback.
We’re pleased to hear that our team was able to advise you effectively on recent changes to inheritance laws and support you in updating your wills.
It’s great to know that the outcome was clear, simplified, and gave you confidence for the future.
Thank you for choosing Irwin Mitchell and please do not hesitate to contact us again should you need any further legal assistance in the future.
Kind regards
Tracey Wattam
Client Experience Expert
Lesly was amazingly supportive
Lesly was amazingly supportive, very knowledgable and extremely approachable. I found her compassionate and understanding regarding my conditions and simply about daily struggles and coping mechanisms. She was just brilliant.
April 17, 2026
Unprompted review
Reply from Irwin Mitchell
Good morning Jayne,
Thank you for taking the time to share such lovely feedback.
We’re delighted to hear about your experience with Lesly and the support she provided.
Your comments about her compassion, approachability, and understanding of your day‑to‑day challenges are greatly appreciated and reflect the care we aim to provide to every client.
We’ll be sure to pass your kind words on to Lesly.
Thank you again for your valued feedback.
Kind regards
Tracey Wattam
Client Experience Expert
I'm gathering quotes for a large amount…
I'm gathering quotes for a large amount of conveyancing work to be carried out on behalf of a group of us. Several times I attempted to contact Irwin Mitchell and each time found them to be rude and unhelpful. Went elsewhere and wouldn't bother again!
April 17, 2026
Unprompted review
Reply from Irwin Mitchell
Good Morning Trasie,
Thank you for your feedback I am sorry to learn that your interactions with Irwin Mitchell have not met your expectations, thanks for providing further details so we can gain insight into this.
I am pleased you have been able to find the guidance you needed and wish you the best moving forward”
Kind Regards
Kaye Bowles
Client Experience Expert
Tara McInnes and her team
Tara McInnes was knowledgeable, sensitive and timely with responses throughout our case, we cannot thank her enough. Her expert guidance and opinion was second to none. Her team have also been great throughout.
April 17, 2026
Unprompted review
Reply from Irwin Mitchell
Good morning Jane,
Thank you for your kind feedback.
We’re delighted to hear about your positive experience with Tara and her team.
Your comments about her knowledge, sensitivity, and timely communication are greatly appreciated, and we’re pleased that her guidance and support made a difference throughout your case.
We’ll be sure to share your thanks with Tara and the wider team.
Thank you again for taking the time to leave a review and please do not hesitate to contact us again should you need any further legal advice in the future.
Kind regards
Tracey Wattam
Client Experience Expert
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