Ishoppe Reviews 

229
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I wish I could give a much lower rating than I have. This company is absolute rubbish. They took nearly 4 weeks, and countless e mails to send me out the completely wrong order. Avoid at all costs.

Rated 1 out of 5 stars

Description on web states 8km range for hand held radios, when arrived the instructions state 3 km range. After trying the product the range is only 3km, as such this is strictly not as described,... See more

Company replied

Rated 2 out of 5 stars

Ordered 2/12 - received emails to say dispatched 6/12 - 13 /12 still no item, emailed from website that says 'we endeavour to respond within 24 hours - 14/12 no item, no response to email, sent sec... See more

Company replied

Rated 1 out of 5 stars

My son was in tears today with the 'hamper' he purchased out of his own money for Fathers day gift to his Dad. It turns up in a shoddy box with battered chocolate packaging. He requested a gift messag... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

Welcome to the world of Household Appliances and Mobile Accessories! Discover a huge collection of mobile phone accessories, kitchen appliances, hair care products and other electronic gadgets on iShoppe. iShoppe is a leading company of electronics & mobile accessories in UK. Our warehouse is based in West London and we offer great delivery service within United Kingdom. We take pride in offering quality products at competitive prices backed by exceptional customer service. iShoppe is dedicated to offering exceptional value in two core areas: 1. Mobile Accessories 2. Household Electronics In mobile phone accessories we specialise in mobile chargers, mobile batteries, mobile covers, mobile cases, memory cards, screen protectors, mobile car charger, bluetooth headsets and other mobile accessories of genuine brands like Nokia, Samsung, Motorola, Sony Ericsson and Siemens. On the household front we stock the best selection of Food Processors, Blenders, Mixers, Kettles, Toasters, Coffee Makers, Personal Care products such as Shavers, Trimmers, Clippers and Dryers from leading brands like Kenwood, Philips, Remington, Morphy Richards amongst others.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

229 reviews

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No recent history of asking for reviews

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1.3

All reviews

(229)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Ishoppe gives a reliable, friendly and personal service to their customers. I would recommend them highly to anyone wanting to shop online. I will definitely use them again.

July 14, 2010
Unprompted review
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Rated 5 out of 5 stars

***** First class service

Bought a DeLonghi espresso machine and we given a free upgrade to next day delivery. Shipment was well packed and arrived on time

July 13, 2010
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Great customer service - my emails were answered within 20 minutes.
I scoured the UK Internet sites for a Belgian waffle maker and ishoppe were the only company to stock the type I wanted at a decent price.
Delivery was extremely quick, I received the product the next day. The only odd thing was I selected Royal Mail Special Delivery but it was delivered by courier instead. Still, I used a code for free delivery so I can't complain!
Highly recommended.

July 13, 2010
Unprompted review
Rated 5 out of 5 stars

Top class service!!

Very surprised to find an internet company that adheres to customers needs and demands. My order was processed very quickly and the staff at the company very kindly arranged to have my order delivered before 9am the following morning. To mu surprise the order was delivered as promised and I was very pleased with the product. Would highly recommend ishoppe to all of my friends and family for its quick, efficient and prompt service and also for its value for money on its products. EXCELLENT CUSTOMER SERVICE!!!!!!!

July 13, 2010
Unprompted review
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Rated 5 out of 5 stars

Terrific with delivery

Excellent speed of delivery, also they told me the previous day when the delivery was to arrive, and then in the morning of the day of delivery the time when the package was to arrive, within a frame of one hour. The delivery arrived at the start of the window stated. Terrific. The product (coffee/cappucino maker) also seems perfectly fine, as expected.

July 12, 2010
Unprompted review
Rated 5 out of 5 stars

Very fast delivery!

This was my 1st experience with Ishoppe, the delivery was very fast and i was kept informed of the whole process, i even got a text message to say they had delivered the Item, it was well packed no damage at all.
i would definately recommend to a friend.

July 7, 2010
Unprompted review
Rated 5 out of 5 stars

Very good service

We ordered a Breville kettle through ishoppe as theirs was the keenest price on the internet. The item arrived extremely well packed and in very good condition. They informed us accurately of the expected delivery date and a general time band for the package, but the added bonus was with the courier that ishoppe use, who sent a text to our mobile phone advising their exact arrival time at our front door - and they were absolutely 'spot on'. This is the first time that we have used ishoppe and find ourselves really pleased with the service and that of your chosen courier.
Recommended
Jan & Dave - Wellingborough

June 26, 2010
Unprompted review
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Rated 5 out of 5 stars

FIRST RATE SERVICE.

I ordered a steam iron which upon checking Ishoppe found it was out of stock after accepting my order. I spoke to Abhi on the phone who then offered an upgrade to the next model without charge. I accepted and the iron was delivered next morning. The attention and service is first rate and I will certainly use Ishoppe again and recommend it to others. Well done.
JVC, Cardiff.

June 25, 2010
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Very Prompt and Professional
I called up ishoppe to place an order at 4pm for my wife's birthday. I spoke to a guy name Abhi. He was suprb he put me on hold for a min after a taking the order and when he picked up again he said the order is ready to go out for a next day, it was dam prompt. Got an updated email in a minute regarding the order. Next day morning i got a sms from the courier company about the time they would reach. Then a call from him to know if I have received it. It was a brilliant experience. I would recommend this company to all. I am highly pleased with the company.Keep up the good work.
cheers
Robin

June 21, 2010
Unprompted review
Rated 5 out of 5 stars

Best customer services I've encountered for years!

Very quick delivery and I liked the fact you emailed a delivery slot. When my foot spa arrived I tried it and it was faulty so I phoned you and Abhi on behalf of your company was extremely efficient and helpful. I was very impressed with your policy of collecting the faulty foot spa and delivering a new one at the same time and that was done within 2 days which is excellent. It was unfortunare the foot spa was fault but these things happen. Thank you very much. When ever I need anything else electrical I will always look at your website/company!

June 18, 2010
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Truly excellent service - kept up to date with delivery information by email and item arrived within 24 hours of ordering. Very, very impressed!

June 17, 2010
Unprompted review
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Rated 1 out of 5 stars

NO REFUND, NO REPLIES TO E-MAILS - AVOID THIS COMPANY!

I wrote to Mr Abhi on Thursday, 14 October, 2010 at 20:31 asking for a refund. I wanted to post a positive comment, however, it seems he does not wish to get one. As soon as I get this issue resoloved in form of a full refund, I shall update my review.

Please see my e-mail below.

E-mail title: Contact from I Shoppe UK: Tracking: FAO MR. ABHI re Order No. 5097(Urgent)

As per my last telephone conversation with yourself, I received the statement from Barclays Bank, there was no refund showing on the account.

Barclays Bank have stated that the merchant, meaning, Ishopee is responsible for giving the refund, and I was instructed to contact yourself.

Can I kindly ask that you either -

1. Re-check your records and issue a full and immediate refund, this time by cheque to me at (address removed)
2. Arrange a mutually convenient appointment so that I can meet you and show you the statement.

I trust you understand, I wish to make a positive comment on the TrustPilot website about your company, so your co-operation is required.

I thank you for your help and understanding.

Yours sincerely,


Mr. Sos Grigorian.

June 16, 2010
Unprompted review
Ishoppe logo

Reply from Ishoppe

Dear Sos,

Thanks for the review. We greatly appreciate your views of your experience with us but beg to differ on certain points.

When you placed your order with us, we upgraded the delivery to be next day delivery at no extra cost to you. This was implemented with DPD couriers against the tracking number 2472103344. This was done in good faith as you had required the item urgently.

DPD made three unsuccessful attempts with different drivers - this was communicated to you immediately. After these failed delivery attempts, the undelivered item was returned back to us. The delivery trail is available to view online on the DPD website.

Failed delivery attempts in mainland UK cost us £11.95.

Benefit of the doubt was given to you, our customer, and the item was sent again this time by Royal Mail Tracked Service. For obvious reasons we could not have sent it via DPD courier as a courier charge is higher than Royal Mail and all delivery charges were anyway being absorbed by us. FYI, Royal Mail tracked delivery charge costs £3.95. This delivery was again unsuccessful as you were not home to receive it.

The Royal Mail tracking number for this item is - FD180400798GB. On the Royal Mail website, this tracking number states that the addressee has collected the item after showing proof of identity.

To our knowledge Royal Mail only gives parcels to those carrying the red failed delivery slip along with a valid proof of identification and address.

As an established trading business since 1976, we make all efforts to offer quick and reliable service. In turn we operate with the best couriers and parcel delivery services in the country.

We maintained our service levels and delivered your order at a cost higher than the original amount of the transaction.

If you are still unhappy with the service we will refund you fully, subject to you sending confirmation in writing that you have not collected the item from the post office. You can either post this letter to us or send a fax. We will then take this further with Royal Mail.

If you would like to discuss this any further, please do not hesitate to contact me on 07984777888.

Best regards,

Puneet Wadhwani
Director Operations
ishoppe.co.uk

Rated 5 out of 5 stars

EXCELLENT SERVICE!!!!!

Highly reccommend this company. The item arrived the next day, well packaged, and exactly as stated on the website. I contacted the company (for the tracking number), and spoke to Abhi, who was extremely polite, courteous and professional. Perfect service!!! Well done ishoppe, and thank you.

June 14, 2010
Unprompted review
Rated 5 out of 5 stars

SIMPLY THE BEST !!!!

The item arrived day after I ordered the product. I received confirmation email giving approx. time of delivery.

I have been an online shopper for many years.. delighted to have found iShoppe. I have no hesitation recommending ishoppe to my family and friends.Excellent service..Thank you

MR A

June 7, 2010
Unprompted review
Rated 5 out of 5 stars

Prompt delivery. Please keep it up !

I ordered on Tuesday afternoon and got the item on Thursday. I was very pleased with the service. Another good aspect is that you can speak to a customer service team (which actually does not happen to other online shops). Please keep up the service the same way. I would recommend this site to others as well. Thank you
Zamira

June 6, 2010
Unprompted review
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Rated 5 out of 5 stars

1st class service

My kettle broke on Thursday, I ordered a new one that evening and the new kettle arrived the following day...and it was £15 cheaper than anywhere else!

June 6, 2010
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Our Coffee maker packed up on Wednesday 19th May. At 8pm on that same night I ordered a new Cuisnart coffee machine (at a price some £20.00 cheaper than other stores and online). By 9am on the 21st May it was delivered. Excellent service - thankyou!

May 21, 2010
Unprompted review

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