Italojewelry Reviews 

1,338
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 380 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the easy-to-navigate website, which offers a wonderful and diverse selection of stylish accessories to choose from. Many shoppers highlight the exceptional craftsmanship, unique designs, and beautiful sparkle of the jewelry items, making purchases a delightful experience. However, some customers also noted frustrating issues with missing stones shortly after wearing their new pieces. A few people experienced unexpected delivery delays, while others mentioned challenges regarding product sizing accuracy or returning items. These buyers expressed disappointment with the lack of durability and support when trying to resolve their specific problems.

What people talk about most

Product

Customers consistently report great satisfaction with the product, highlighting unique designs and excellent... See more

Quality

People report positive experiences with quality, highlighting excellent craftsmanship, unique designs, and... See more

Order

Customers consistently note ambiguous experiences with order processes, as many report that ordering on the... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, as experiences vary significantly among consumers.... See more

Website

Reviewers mention positive feedback about website, consistently praising it as easy to navigate with a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is for your customer service department— I had an issue (probably just a design flaw) with a ring I ordered. Upon contacting Italo, they were easy to work with. Prompt, courteous and understood t... See more

Rated 4 out of 5 stars

Hello, I’m not a new customer. Comcast stopped its email business and I had to change my email with you. I’m now being treated like a new customer.Do I really need to open a new account and lose my p... See more

Company replied

Rated 4 out of 5 stars

Wife was tricked into picking a ring for our daughter's older friend. This is the ring I'm giving her for our 50th anniversary. Wait until she receives it. She'll either love it or I will get punch... See more

Rated 4 out of 5 stars

I was able to order on line easily. Now [ waiting ] already received notice it may take LONGER than expected, so that's [ disappointing ]...we will see.


Company details

  1. Jewelry Store

Written by the company

Italo Jewelry is making unique, luxurious, and romantic fine jewelry designs that you can connect with. Any questions, please contact us: service@italojewelry.com


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,338)

375 reviews in the last 12 months

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Rated 4 out of 5 stars

A little help from italo

Hello, I’m not a new customer. Comcast stopped its email business and I had to change my email with you. I’m now being treated like a new customer.Do I really need to open a new account and lose my points and past account?
Dennis Berdine.

July 1, 2026
Unprompted review
Italojewelry logo

Reply from Italojewelry

Hi Dennis, thank you for your message and for your continued support.

You don’t need to open a new account just because of the email change. If you keep using your original Comcast-linked account when placing orders, your points will continue to accumulate there as normal.

If you decide to move to a new account, we can also help transfer your existing points balance so nothing is lost.

Our support team has already reached out to you and will be happy to assist further.

Rated 1 out of 5 stars

Total scam

Total scam. I bought two rings. One was clearly nothing like the picture: blue topaz and “diamonds” are all cloudy, no glimmer.
Their return policy implies that if you are unhappy with your PURCHASE email them for authorization to send back for a FULL refund less their original postage fees.
They just offered me $15 for a ring I paid $129 + tax for. The ring is not worth more than $25. BEWARE!!!

June 30, 2026
Unprompted review
Italojewelry logo

Reply from Italojewelry

Hi there, we’re really sorry that your experience with the rings did not meet your expectations.

We have already provided you with the return address and instructions via email. Once the return is received, we will proceed with your refund immediately.

We truly regret the inconvenience caused and appreciate the opportunity to make this right for you.

Rated 3 out of 5 stars

I was not able to use my Discount Code.

June 29, 2026
Unprompted review
Italojewelry logo

Reply from Italojewelry

Hi there, We’re sorry you were unable to use your discount code.

Please contact us at service@italojewelry.com with your order number, and we will refund the discount difference.

For future orders, you can apply your discount code on the shopping cart page before completing payment.

Thank you for your feedback, and we hope to help resolve this for you.

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Rated 5 out of 5 stars

Excellent customer service...I…

Excellent customer service...I mistakenly ordered the incorrect size...I emailed customer service and called left message...They responded within 15 min...changed my order and emailed me confirmation. Definitely would buy from them again!

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful earrings.

I received my earrings today and I am so impressed with the service, communication tracking and overall service top class. The earrings are so perfect for me in every way
Craftsmanship 100% so is styling can't wait 'till tomorrow I"m wearing them now.
Thank you Italo Jewellery you will have me as a customer again.
Theresa Hunt
Australia

June 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Excited to receive 1st order

I find the Italo jewelry to appear to be well made and elegant. I am looking forward to receiving my 1st order. I purchased a ring that reminds me of my favorite college football team, the Oregon Ducks. I had it engraved inside with "Go Ducks!".

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to do and for me the best part was…

Easy to do and for me the best part was that Sandy on the customer support team notified me that I had accidently put in a duplicate order. I deleted/cancelled one and everything turned out fine. Thanks again Sandy and so glad you were watching out!

June 17, 2026
Unprompted review
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Rated 5 out of 5 stars

A Sparkling Experience

This is my very first order with Italian and I am extremely happy. I created my own issue with the order process and this is the first time online customer service was so prompt. They solved my problem immediately. I can’t wait to receive the rubg I ordered. I know it will be exquisite. To have quality customer service is really special. Italian Jewelry is outstanding. Anxious to place my next order. I am a very hally custoner.

June 12, 2026
Unprompted review
Italojewelry logo

Reply from Italojewelry

We’re very sorry for the inconvenience caused. We have already issued a refund to your original payment method. It should arrive within 3–5 business days depending on your bank. Thank you for your understanding, and we appreciate your feedback.

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