This is for your customer service department— I had an issue (probably just a design flaw) with a ring I ordered. Upon contacting Italo, they were easy to work with. Prompt, courteous and understood t... See more
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Company details
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Italo Jewelry is making unique, luxurious, and romantic fine jewelry designs that you can connect with. Any questions, please contact us: service@italojewelry.com
Contact info
5650 grace pl, 90022, Commerce, United States
- +1(864)713-0791
- service@italojewelry.com
- www.italojewelry.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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The beautiful sapphire and “…
The beautiful sapphire and “ diamond”earrings arrived, and they are absolutely stunning! The packaging was beautiful, the timing for delivery was good and the earrings are so well-made!
A little help from italo
Hello, I’m not a new customer. Comcast stopped its email business and I had to change my email with you. I’m now being treated like a new customer.Do I really need to open a new account and lose my points and past account?
Dennis Berdine.

Reply from Italojewelry
I liked the quality of the items and I…
I liked the quality of the items and I really appreciate the effort of the team to solve my problem.
Total scam
Total scam. I bought two rings. One was clearly nothing like the picture: blue topaz and “diamonds” are all cloudy, no glimmer.
Their return policy implies that if you are unhappy with your PURCHASE email them for authorization to send back for a FULL refund less their original postage fees.
They just offered me $15 for a ring I paid $129 + tax for. The ring is not worth more than $25. BEWARE!!!

Reply from Italojewelry
Beautiful rings at a fair price.
Beautiful jewelry, great quality and selection
Easy to search product. Have shopped here before and have always been very happy with my purchases.
Excellent customer service...I…
Excellent customer service...I mistakenly ordered the incorrect size...I emailed customer service and called left message...They responded within 15 min...changed my order and emailed me confirmation. Definitely would buy from them again!
Beautiful earrings.
I received my earrings today and I am so impressed with the service, communication tracking and overall service top class. The earrings are so perfect for me in every way
Craftsmanship 100% so is styling can't wait 'till tomorrow I"m wearing them now.
Thank you Italo Jewellery you will have me as a customer again.
Theresa Hunt
Australia
Excited to receive 1st order
I find the Italo jewelry to appear to be well made and elegant. I am looking forward to receiving my 1st order. I purchased a ring that reminds me of my favorite college football team, the Oregon Ducks. I had it engraved inside with "Go Ducks!".
Easy to do and for me the best part was…
Easy to do and for me the best part was that Sandy on the customer support team notified me that I had accidently put in a duplicate order. I deleted/cancelled one and everything turned out fine. Thanks again Sandy and so glad you were watching out!
Because I really like the ring
Because I really like the ring, I’m looking forward to putting it on
love dealing with this company …
love dealing with this company Selection and pay process very easy. I have many of their pieces and plan on having more!
This is my second piece of jewelry from…
This is my second piece of jewelry from you. Very happy with quality of your rings
It was easy navigating your sight I…
It was easy navigating your sight I appreciate the 10% off and I used my points and I received a good deal ! Thanks for all my Italo jewelry
A Sparkling Experience
This is my very first order with Italian and I am extremely happy. I created my own issue with the order process and this is the first time online customer service was so prompt. They solved my problem immediately. I can’t wait to receive the rubg I ordered. I know it will be exquisite. To have quality customer service is really special. Italian Jewelry is outstanding. Anxious to place my next order. I am a very hally custoner.

Reply from Italojewelry
This company has excellent customer…
This company has excellent customer service with prompt responses and easy access. I will be sharing my experience with friends and family!
I didn’t want to set up pay pal.
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