This is for your customer service department— I had an issue (probably just a design flaw) with a ring I ordered. Upon contacting Italo, they were easy to work with. Prompt, courteous and understood t... See more
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Review summary
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Hello, I’m not a new customer. Comcast stopped its email business and I had to change my email with you. I’m now being treated like a new customer.Do I really need to open a new account and lose my p... See more
Company replied
Wife was tricked into picking a ring for our daughter's older friend. This is the ring I'm giving her for our 50th anniversary. Wait until she receives it. She'll either love it or I will get punch... See more
I was able to order on line easily. Now [ waiting ] already received notice it may take LONGER than expected, so that's [ disappointing ]...we will see.
Company details
Written by the company
Italo Jewelry is making unique, luxurious, and romantic fine jewelry designs that you can connect with. Any questions, please contact us: service@italojewelry.com
Contact info
5650 grace pl, 90022, Commerce, United States
- +1(864)713-0791
- service@italojewelry.com
- www.italojewelry.com
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Beautiful rings, great customer service
I have bought several items from Italo. They are all beautiful. I have worn 3 of the goldtone rings constantly and there is no tarnish or wear to be seen. Also, I received a ring in the wrong size, and they agreed to replace it. This made me very happy. I will definitely buy again. Their customer service is wonderful.
May 17, 2026
Unprompted review
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Daisy was absolutely amazing in helping…
Daisy was absolutely amazing in helping me.
May 17, 2026
Unprompted review
BEAUTIFUL SHINY JEWELRY
very nice to work with beautiful jewelry always sends me updates ,
love everything i have purchased just beautiful
May 16, 2026
Unprompted review
I was impressed with the easy process…
I was impressed with the easy process of ordering.
May 14, 2026
Unprompted review
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Ordered on 5/8 confirmation #478672 …
Ordered on 5/8 confirmation #478672 waiting for shipping information until I place another order.
May 8, 2026
Unprompted review
Reply from Italojewelry
Thank you for your order and feedback.
Most in-stock items ship within 24 hours, while some high-demand styles may require additional processing time before shipment. The estimated processing timeframe for each item can be viewed on the product page after selecting the size option.
We have also contacted our factory to help expedite your order. Once it ships, a shipping confirmation email with tracking information will be sent automatically. We truly appreciate your support.
The site was very professional and user…
The site was very professional and user friendly, especially the promotional discounts.
May 11, 2026
Unprompted review
I had a small issue with my bracelet
I had a small issue with my bracelet. They addressed and fixed it very quickly.
May 2, 2026
Unprompted review
Beware- Items are shipping from China
I don't know why this company have so many good reviews when it takes quite some time to get your purchase. The products are shipping from China for God sake. I feel I have been deceived with how long it would take to receive my purchase. Never again will I order from this company.
May 6, 2026
Unprompted review
Reply from Italojewelry
We’re sorry to hear the delivery time did not meet your expectations.
After reviewing the order, we can confirm it was placed on May 6 and shipped the same day. The free standard shipping option selected at checkout typically takes 8–13 business days for delivery.
For customers who need faster delivery, we also offer expedited shipping at checkout, which generally arrives within 3–6 business days.
We appreciate your feedback and will continue improving the clarity of our shipping information and delivery expectations.
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Amazing quality @ great prices
May 9, 2026
Unprompted review
The company was responsive
The company was responsive, receptive to my needs and inquiries. They never failed to not communicate and the quality of my purchases was exceptional, my wife loved them all.
May 2, 2026
Unprompted review
Initial Review
So far my experience is limited to the website & ordering process. Not having received any jewelry or dealt with any shipping times, everything at this point is great!--Will update review once notice of shipping/order delivered statuses have been completed!
May 7, 2026
Unprompted review
You have a very nice selection of a…
You have a very nice selection of a variety of stones in your Collection! I have been looking to purchase a piece for a while now, and your buy one, get one for 60% off was the perfect time, thank you! I know my wife will love them!
May 5, 2026
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The gold ring
It was hard to use the coupon and before you go apply the coupon the website just over runs and charges on your credit card. Please apply the coupon or cancel the order
May 6, 2026
Unprompted review
I love the ring
I love the ring. It is of good quality. It was delivered sooner than I expected. I have ordered the necklace and earrings to match and am looking forward to wearing them all.
May 4, 2026
Unprompted review
IM WAITING FOR MY ORDER I PLACED LAST…
IM WAITING FOR MY ORDER I PLACED LAST MOUNTHY YOU SAY IT IS PROSSING ORDER 00473917 04/12/2026
April 12, 2026
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I have purchased rings from you in the…
I have purchased rings from you in the past and absolutely loved them! Great quality and love the sales!
May 1, 2026
Unprompted review
Great selection in all kinds of styles
Great selection in all kinds of styles. Your products are of high quality and very stylish.
May 2, 2026
Unprompted review
because I used paypal I did not get a…
because I used paypal I did not get a chance to use a code.
April 29, 2026
Unprompted review
Reply from Italojewelry
We’re sorry for the inconvenience. In this case, since the order was placed directly via “Buy Now,” the discount code couldn’t be applied at checkout.
No worries. We will refund the price difference back to your original payment method.
For future orders, you can apply any discount code before completing checkout when selecting items.
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