Itaobuy Reviews 

258
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

amazing customer service, large range of products and super easy and simple ordering format! If you ever need any assistance you can message your agent directly, allowing any issues to be sorted quick... See more

Rated 5 out of 5 stars

I bought some clothes of this website a week ago and already they are in my warehouse and ready to send them home, they helped me with the process and everything when so smooth

Rated 4 out of 5 stars

everything was good the customer support is very good and always there to help. Fast deliviers and always very good deals for the shipping

Rated 5 out of 5 stars

The customer service was fantastic and quick to respond. Pricing and shipping was better than any shop I’ve seen before. Good quality clothes and shoes.

Company details

Written by the company

iTaoBuy is an e-commerce platform dedicated to providing global consumers with convenient, secure, and efficient cross-border purchasing services. iTaoBuy is committed to helping users easily purchase high-quality products from China, covering categories such as apparel, electronics, home goods, beauty products, sports equipment, and more. Whether you're looking for unique Chinese-made items or affordable global goods, iTaoBuy can meet all your needs. Core Advantages of iTaoBuy: 1. Vast Product Selection: iTaoBuy partners with numerous Chinese merchants, brands, and suppliers to offer users a wide range of products, catering to diverse shopping needs. 2. Easy-to-Use Purchasing Service: Users simply need to search or paste product links on the platform, and iTaoBuy's professional team will handle the ordering, payment, and logistics, eliminating language and payment barriers. 3. Transparent Logistics & Real-Time Tracking: iTaoBuy collaborates with multiple international logistics companies to provide fast and reliable delivery services. Users can track their packages in real-time through the platform, ensuring a worry-free shopping experience. 4. Secure Payment & After-Sales Guarantee: iTaoBuy supports various international payment methods to ensure secure transactions. Additionally, the platform offers comprehensive after-sales services, including return and exchange support, as well as customer service consultations to protect user rights. 5. Personalized Recommendations & Promotions: iTaoBuy provides personalized product recommendations based on users' shopping habits and preferences. Moreover, the platform regularly launches limited-time discounts and special offers, allowing users to enjoy more savings. Why Choose iTaoBuy? iTaoBuy is not just a purchasing platform but also a bridge connecting global consumers with high-quality Chinese products. No matter where you are, iTaoBuy enables you to effortlessly shop from China and enjoy a seamless and efficient cross-border shopping experience. Whether it's trendy fashion, daily essentials, or unique handicrafts, iTaoBuy brings it all to you. Visit iTaoBuy now and start your cross-border shopping journey to discover more surprises and possibilities!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

258 reviews

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No recent history of asking for reviews

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4.5

All reviews

(258)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great customer service and 10/10 go to platform for overseas ordering!

amazing customer service, large range of products and super easy and simple ordering format! If you ever need any assistance you can message your agent directly, allowing any issues to be sorted quickly and without ai chatbot nonsense! HUMAN CUSTOMER SERVICE !!! They offer various shipping options, and if you ever need help its super easy to get in contact, worth mentioning that it is based in china meaning the timezone will differ, +8h for UK, etc etc...

October 15, 2026
Unprompted review
Rated 1 out of 5 stars

Got some stuff but the money left on…

Got some stuff but the money left on the account is not paid back. They charged me a additional rehearsal fee when they did wrong (claimed i had batteries). So be aware, i will not use them again and i'm quite sure most reviews here are fake.

August 11, 2026
Unprompted review
Rated 1 out of 5 stars

Itaobuy is the Worst service ! after comparing a few APP /companies service

download a few app to buy products from china , itaobuy is the worst . it is difficult to find their customers service people , in the beginning I contacted their staff in discord , it turned out the staff in discord only speak English and can not solve any issues , if you have questions , you have to submit a ticket . after I submitted a ticket , no people response after 2 days. then I tried to in APP submitted a question, finally after 24 hours they responded . later on I asked questions a few times , every time they respond over 12 hours . customer service sucks ! the important things for buyer is the postage , itaobuy always over weight my parcel , one parcel they told me is 8.8 kg , buy when I received it , I Saw on the package it labeled only 3.92 kg , all three parcels are over charged me , they postages are 4 times over other companies . another thing itaobuy trap you is after the postage , they said they refund you a few dollars , I tried to withdraw my dollars from itaobuy account , the page just suddenly disappeared , the staff told me the money should go into the bank account I used to pay the postage but I never see the refund money so far . overall , the experience with itaobuy very bad , I want cancel the account , but guess what , you can not cancel it on APP ! buy the way , they gave you some promotion code or discount , but after you applied it to your postage , it is still 4 times over other companies cost ! buy the way , the APP very slow also . overall , it is very bad service from itaobuy , don't fall into their trap !

September 24, 2026
Unprompted review
Rated 5 out of 5 stars

Very good

The staff was very good and the quality of the product is amazing and the delevery service is super nice i recommand

September 17, 2026
Unprompted review
Rated 5 out of 5 stars

Best

There is a lot of clothes every mark, there is everything, and the staffs respond really fast, i advise you itaobuy 😉

August 16, 2026
Unprompted review
Rated 1 out of 5 stars

Total scam Paid for premium line but got cheap eco line and 60 days delay

WORST EXPERIENCE EVER The shipping is to expencive and I paid for premium line to get my order in 2 weeks but they used a different eco cheap line they left my parcel completely stuck for over 60 days with zero tracking updates They completely broke the agreement refused a full refund and only gave a partial refund to the platform balance instead of my bank card just to force me to spend more money Absolute thieves avoid iTaoBuy at all costs

July 17, 2026
Unprompted review

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