ITEC Group UK Reviews 

33
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

We cancelled the relevant services in writing and kept copies of all the correspondence. When we were later charged £2,500 for services that should already have been cancelled, we provided IT... See more

Rated 1 out of 5 stars

Since ITEC teamed up with Xerox & Xerox Finance, their customer service has deteriorated in every way. We've had issues with non-delivery of toner, technicians failing to turn up, inability of staff o... See more

Rated 1 out of 5 stars

Been having issues with this company for two years. Regular breakdowns of photocopier, no toner arriving when it should, regularly waiting days for an engineer. We are now on our record wait time of o... See more

Rated 5 out of 5 stars

We have been working with Itec for a number of years. They continuously strive to provide us with products & solutions that give added benefit to our company. We are well looked after by Amy Blandfo... See more

Company replied

Company details

  1. Computer Support and Service Company

Information provided by various external sources

ITEC is a Technology Managed Service provider on a mission to drive organisations to success with powerful technology strategies and partnerships.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

33 reviews

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No recent history of asking for reviews

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1.5

All reviews

(33)

1 review in the last 12 months

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Rated 5 out of 5 stars

5 star service all round.

As a long term customer of Copyrite, the transition to ITEC has been flawless. Their solution orientated approach has ensured our business needs are always met. The support team are excellent and always get any issues resolved. 5 star service all round.

August 19, 2019
Unprompted review
ITEC Group UK logo

Reply from ITEC Group UK

Many thanks for your review Sergio. Great to hear our solutions work for you and your business.

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Rated 5 out of 5 stars

I have dealt with Philip Ford for many…

I have dealt with Philip Ford for many years not only as a supplier but also as a friend. His service and advice have always been sound and trustworthy

August 15, 2019
Unprompted review
ITEC Group UK logo

Reply from ITEC Group UK

Thanks Oliver, we really appreciate your review. We have passed on your feedback to Phil. Pleased to hear that you have built such a good relationship and that you can trust him & ITEC.

Rated 5 out of 5 stars

We utilise ITEC for our…

We utilise ITEC for our copying/printing/scanning requirements. Everything has been dealt with professionally and we have encountered no problems over the years of use

August 14, 2019
Unprompted review
ITEC Group UK logo

Reply from ITEC Group UK

Many thanks Derek, we appreciate your review.

Rated 5 out of 5 stars

Great ongoing Service and Support

Previously a long term customer of Criterion, the transition to ITEC was seamless and the level of support from ITEC personnel has been 1st class. Very responsive to requests for change or tech issues as and when they arise the tech support team have been 1st class as has on site engagement.

August 14, 2019
Unprompted review
ITEC Group UK logo

Reply from ITEC Group UK

Thank you for taking the time to leave us a review, we appreciate it.

Rated 5 out of 5 stars

My experience of being a customer of ITEC

My experience of being a customer of the ITEC group has been nothing but excellent. Their support is first class but never intrusive or pushy. They are always keen to work with us to build relationships and create solutions that fit our needs, rather than trying to sell products that aren't suitable
I believe that ITEC value all of their customers from the biggest to the smaller accounts and wouldn't hesitate to recommend them

August 13, 2019
Unprompted review
ITEC Group UK logo

Reply from ITEC Group UK

Thank you so much for your review and recommendation Jeremy. Our partnership is important to us and we're pleased to hear that we are able to provide you with the right solutions for your business.

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Rated 5 out of 5 stars

Great Service

I have used Copyrite which then became Itec for quite some years. As a customer, I have no intention of using anyone else as they are always there to help.

Thank you for your good service.
Stuart Betts
He-Man Dual Controls Ltd

August 13, 2019
Unprompted review
ITEC Group UK logo

Reply from ITEC Group UK

Thank you for your review Stuart. We appreciate your feedback and look forward to continue our good work with you in the future.

Rated 5 out of 5 stars

Excellent customer service

Support staff always helpful and always quick to get an engineer out when necessary to ensure business continuity.
As a business we have been using ITEC for quite a number of years now and have no hesitation in recommending them.

August 13, 2019
Unprompted review
ITEC Group UK logo

Reply from ITEC Group UK

Thanks Dawn, we really appreciate your review and recommendation. Glad our support staff is always on hand. We look forward to continue our work with you in the future.

Rated 5 out of 5 stars

ITEC Customer of Many Years

ITEC have provided our printer services for many years. Their customer service is always excellent in resolving problems quickly as they arise.

August 13, 2019
Unprompted review
ITEC Group UK logo

Reply from ITEC Group UK

Thank you for taking the time to leave us a review, we appreciate it. Very pleased to hear that we can always resolve your problems quickly.

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Rated 5 out of 5 stars

ITEC Leased Multifunction Copiers

ITEC were able to offer products & services that suited our business at a competitive rate.
The service is great with quick responses to any issues that may arise.

August 7, 2019
Unprompted review
ITEC Group UK logo

Reply from ITEC Group UK

Many thanks for your review Jerry. Pleased to hear that we were able to find the best solution for your business.

Rated 5 out of 5 stars

A great company you can rely on

Itec Group UK (Wimborne Branch) look after our office copier machines and MailaDoc systems throughout our business. Their knowledge base is impartial with great attention to detail. They take the time to source the correct machine for the job, their pricing is competitive and their service install and aftercare is first class. As Funeral Directors we need these machine to function faultlessly, thankfully using Xerox machines, down times are few and far between, however when an engineer is required, they arrive promptly to attend to the problem. Our account manager Amy Blandford is always on hand to offer support and to answer any technical questions we may have. She has built a great relationship with this company not just at our head office but with our staff throughout our branch offices - A great company you can rely on.

August 7, 2019
Unprompted review
ITEC Group UK logo

Reply from ITEC Group UK

Thanks so much for your review Jonathan. We value your feedback and are very pleased to hear of your positive experience with our service.

Rated 5 out of 5 stars

Itec provide excellent service

Itec provide excellent service, with knowledgeable and proactive staff. It is extremely rare that we have an issue with the hardware, but when we do they make sure it is fixed as a matter of urgency.

The staff are personable and care about both their firm and ours. We receive a personal touch and feel like we are their only customer, which is extremely hard to achieve in this busy, digital world. We trust their advice, guidance and the products they supply to us.

August 6, 2019
Unprompted review
ITEC Group UK logo

Reply from ITEC Group UK

Thank you for your review Paul. ITEC is thrilled to hear such good feedback and are pleased to be your trusted technology partner.

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