Apple Reviews 

the big seelction in itunes is amazing i love it.

great! I am super apple fans!

I bought this and spotify as they each offered a free 3 month trial. At the end of the 3 months, I decided to stick with spotify and cancel itunes. I have spent the last 40 minutes clicking around on the website looking for ways to cancel this subscription as I don't even use itunes. It is very difficult to find the link for how to cancel the subsciption. When I did find the link, it didn't work. Funnily enough, all the pages that aim to get you to spend money are working fine.

A great streaming service, but it's too expensive... for some users it's kind of impossible to use.

What a shambles trying to get through to iTunes support for tracks I paid for but have now disappeared from my library. The staff try to be helpful and are polite but how can you spend hours on the phone and the problems still not solved? Bear in mind my issue was elevated to the senior staff because the first support team could not solve the problem after an hour on the phone. I arranged another call back, still the issue remains unresolved and the phone kept cutting out even though they were calling me on my landline but because they are calling from abroad this affects the connection and another hour wasted! It is so frustrating I can’t call back because it’s just a massive waste of time and the whole experience wound me right up. My advice is to keep a manual log of all albums and the tracks on the album and the date you purchased it (but whose got time to do all that especially if you have been purchasing music for years)? The other option could be to only purchase music if you choose the unlimited access to tracks for the monthly subscription but I did not want to pay a monthly subscription. At present I feel ripped off and frustrated! For a global company they should be ashamed. 😡

I have enjoyed many years of Apple i-tunes until today when an update has denied me access due apparently to missing files and I cannot obtain any support. Ten thousand music tracks in my library destroyed by their incompetence and there is no way of contacting those responsible.

Can you please allow me to change my store Apple?

Bouht my wife a new i-pod. Didn't work right..had to send it in....came back half the music was gray and would not play...Litterly hours on the phone...3 trips to the store..she still has lost hundreds of dollars in music and they say "We can't help you"...
Never again apple for anything....They suk...

absolutely horrible experience! Apple is nothing but a robber. My son has accidentally made a number of purchases with my iphone and I have received confirmation of the purchases WITHOUT an order number, so it is impossible to cancel them without knowing the serial number. I have also tried to call the customer service and the call does not go through. Robbers!

Apple Itunes is one of those things that are so bad that you smile knowing you don't use it. I was buying apple gift cards before i had Itunes account. Everything about this is so confusing. Horrendous interface. Greedy unethical company. They would only let me believe there were only about 75 apps to choose from. I knew there were hundred's of thousands if not more. Bad people run far away.

WORST COMPANY! THEY MAKE THERE PHONES BREAK WHEN YOU BUY THEM AND THEY PUMP OUT MORE AND MORE GARBAGE PHONES EVERY COUPLE YEARS SO THEY MAKE YOU HAVE TO UPGRADE TO SOMETHING THATS LIKE 5% BETTER SO YOU DONT GET BEHIND IN A SILLY OPERATING SYSTEM. VERY SILLY COMPANY I DONT KNOW WHY ANYONE SUPPORTS THIS

in this day and age to have such a bad user experience is just appalling

What has happened to apple podcasts. It is honestly the worst app. Apple should be an example. It is just rubbish. Don’t bother

I just pirate music now

Over the years my music library was deleted on a number of occasions and I had to upload it all again each time taking days etc and now all of my podcasts have been removed I liked from years ago. Never using ITunes again I am deleting you this time for good.

Customer service not working,I'm not happy about that fix up

Customer Service online chat Nil points. Sure the staff have a disconnect button on their keyboard.
How difficult is it to change a phone number on ITUNES, really its impossible. As they send a verification code to a mobile number you no longer have. With no alternative way of doing it. The code they send to an email not recognise. You have to recover account. Wait 24 hours by which time the process has failed. On line chat state case escalated. Make appointment for call back. Case escalated to an engineer. Give a telephone number out to get update. All the time they haven't done any of it. No trace of escalations. No phone call back. No trace of a complaint. The phone number they give, even though they ask which country you are in, turns out to be in another country. Positive comment for the person who answered the call. She listened and said she will ring back today. Whether that happens, time will tell. 4 days later after getting a new IPOD which I still cannot use. Apparently the only trusted devices are Apple products themselves. The fact you have used ITUNES on a laptop for years, you also have family sharing app on android phone, these are not trusted devices.
Customer service cannot over-ride the system to input a phone number.
I can no longer access music on laptop or phone as I was advised to log out and I no longer have access.
No faith in Apple Customer Service. Think we should have gone with Amazon.