IU International University of Applied Sciences Reviews 

808
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers had a great experience with this company. Customers frequently commend the supportive and professional staff, including advisors and coaches, for their clear explanations and personalized advice. Many people appreciate the flexible user experience, allowing for self-paced study and managing personal commitments, with the curriculum often highlighted for providing practical, real-world applications. However, some customers noted concerns regarding administrative processes and response times, with delays in feedback and slow document processing causing uncertainty. Reviewers also experienced difficulties with customer support, citing challenges in reaching staff, generic responses, multiple follow-ups, and unclear, disorganized systems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting the helpfulness and responsiveness of... See more

User experience

Users describe positive interactions with user experience, highlighting the flexibility and structure of the... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing dissatisfaction due to slow... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing satisfaction with the... See more

Response time

Customers consistently note negative experiences with response times, highlighting slow communication,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a great experience at the workshop. The topic was about housing in Berlin and I could get many tips of how to find my home. It was also good because of the clear explanation of the Advisor Nites... See more

Company replied

Rated 4 out of 5 stars

This was my first experience with a study coach, Kathrin. She is a very professional lady, she navigated me through every detail that will be of help to my research writing. I cannot wait to schedule... See more

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Rated 4 out of 5 stars

I'm currently in the final stretch of my Master's in Artificial Intelligence at IU, working on my thesis, and overall it's been a positive experience. The self-paced learning format has really w... See more

Company replied

Rated 5 out of 5 stars

The professors are amazing and super helpful. They respond quickly to questions and really want to help you. The IT and student support team also responds in a timely manner. The work I learn is on pa... See more

Company replied


Company details

  1. University

Written by the company

This page collects feedback from applicants, students, and alumni of English-taught programmes at IU International University of Applied Sciences (IU) in Germany. IU offers career-oriented, face-to-face teaching on campus led by experienced professors and lecturers, complemented by self-study using modern digital learning tools. All programmes are German state-accredited, preparing students for international careers. IU offers 10 programmes with over 15 specialisations at bachelor’s, master’s, and MBA level. As Germany's largest university with over 130,000 students, our mission is to make education accessible for people from all over the world.


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4.0

Great

TrustScore 4 out of 5

808 reviews

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4.0

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(808)

90 reviews in the last 12 months

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Rated 5 out of 5 stars

Online

I love the fact that my bachelor is a 100% online

April 23, 2025
Unprompted review
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Reply from IU International University of Applied Sciences

Hi Martina,

Thanks for taking the time to review us!

We are glad things are going so well for you.

Best,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Studying on the go

March 28, 2025
Unprompted review
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Reply from IU International University of Applied Sciences

Hi Olaide,

It is wonderful to see that IU's flexible study format works so well for you!

Wishing you all the best going forward!

Best,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

I had a very good session with Kathrin…

I had a very good session with Kathrin my study coach. This really helped in taking the required steps for my classes; Thank you

April 17, 2025
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Reply from IU International University of Applied Sciences

Dear Esther,

Thanks for taking the time to review us.

It is great to hear that you are getting the support you need from our dedicated study coaching team.

Best of luck going forward!

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Best Coach to Guide your studies

Jannis was very patient and guided me through all the questions I had. He also gave pointers on how to organize my studies, continue studying and what my thesis will need

April 17, 2025
Unprompted review
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Reply from IU International University of Applied Sciences

Hi Kamar,

We are delighted that you feel so well supported by our study coaching team and that they are helping you to succeed.

Wishing you all the best as you continue on your learning journey!

Regards,

Your IU International University of Applied Sciences team

Rated 4 out of 5 stars

The experience was so great and…

The experience was so great and impressive. Calendly's approach was not only inspiring but also counseling. Can't wait to schedule another meeting whenever I feel lost or need clarity in the course of my study journey.

April 15, 2025
Unprompted review
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Reply from IU International University of Applied Sciences

Hi Bello,

Thanks for taking the time to review us.

We are delighted that you are getting the required support to help you along your student journey.

Wishing you lots of success going forward!

Best,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Student Guidance session

The study guide is really helpful and empathetic. she understands all the concerns of students and does her best to try and address each and every query. nothing but good words about them.

April 10, 2025
Unprompted review
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Reply from IU International University of Applied Sciences

Hi Leela,

Thanks for getting in touch and sending us your feedback.

We are delighted things are going so well for you and that the study guide team is supporting you with everything you need!

Wishing you all the best as you continue on your learning journey!

Best,

Your IU International University of Applied Sciences team

Rated 1 out of 5 stars

I studied MBA 90 (Data Science and Big…

I studied MBA 90 (Data Science and Big Data Management) at IUBH. My experience with the university is not good at all.

First, there is no one to guide you with your studies! The so-called study guides don’t have any information — some of them are rude and always look confused! They just share some email IDs to ask queries — that’s it.

Courses and subjects are mostly theoretical! Some of the content is outdated! Exams are a nightmare! They failed students multiple times — I guess just to delay their studies so that they can charge extra (600–800 Euros per month) to complete the degree. Against that, there is no guidance or help! I finished all my exams and assignments, and also submitted my thesis on time — but my viva was not completed, and for that, they charged me 650 Euros! Seriously? Is it fair to charge such money?

The worst part is the lecturers and professors! Some of the lecturers teach subjects without having any knowledge, and the professors are in another zone — mostly, they don't reply to your queries. Yes, a few professors are very helpful, including my guide and a couple of others, but most of them are useless! They don’t even know how to communicate or teach students!

IU sees education like a business. They really need to work on the management side and listen to students! I did complain — it's been more than a year and the university still hasn’t taken any action! I don’t know what the management is doing!

Few good things:
Some professors are very helpful. They have good knowledge and try to help with the subject matter. Assignments and projects are useful and give some practical exposure — but most students don’t take them seriously. Campus facilities are good — but there is NO library! I’ve seen a university for the first time that only offers an online library — really?

A few of the courses are well-structured and have good content. Their IU Study app is nice, and the AI integration with Synthia is also good. But their MyCampus site and online exam portal are the worst I’ve ever seen.

There are very few good things about this university. I hope they will improve the quality of education and work on it seriously — and most importantly, listen to students. Don’t go for money and charge extra fees unnecessarily!

In the end, this kind of experience works as negative word-of-mouth marketing. I would never suggest anyone join this university — unless and until they fix the problems mentioned above.

October 31, 2024
Unprompted review
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Reply from IU International University of Applied Sciences

Dear Parth,

Thank you for sharing your experience. We regret that your time at IU did not meet your expectations.

While many of our students express satisfaction with the structure and flexibility of our programs, we take all feedback seriously — especially when it highlights areas for potential improvement.

We would like to clarify that our tuition fees are outlined in detail during the admissions process and within the signed study contract. That said, if you feel there were discrepancies or misunderstandings, we encourage you to contact us at reviews@iu.org so we can review your case specifically.

Whilst we strive to ensure our teaching staff and support teams are available and effective, we recognize that individual experiences may vary. Your feedback helps us identify where further improvements may be possible. We also appreciate your recognition of the professors and tools that added value to your studies, so thanks again for getting in touch.

We are committed to continuously improving our student services and welcome constructive dialogue. If you're open to further communication via the above mentioned email, we’d be glad to look into your concerns in more detail.

We hope to hear from you.

Best,

Your IU International University of Applied Sciences team

Rated 1 out of 5 stars

Very disappointing experience with IU…

Very disappointing experience with IU International University.

I enrolled in the Computer Science program but due to serious personal and financial difficulties, I was unable to continue. Despite not participating in the course or using any materials meaningfully, the university still demanded full payment, showing zero flexibility or empathy—even when I explained my situation and asked for a waiver or payment plan.

The communication was cold and rigid, and instead of working toward a fair resolution, they escalated the matter to a debt collection agency. For a university that claims to support international students, I expected more understanding and care.

If you are unsure about your circumstances or might face challenges later, please think twice before enrolling. There is very little support once you’ve signed the contract.

April 2, 2025
Unprompted review
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Reply from IU International University of Applied Sciences

Dear Nistha,

We are sorry to hear that your experience fell below your expectations on this occasion.

The terms of payment and cancellation, including our free trial month, are communicated to all students when they apply and can also to be found in the contract you sign at the start of your studies in a more detailed form. Once students have officially cancelled their studies, we strictly adhere to all terms in this contract.

If your review is based on a genuine experience and you still have any further doubts or questions, please reach out to us via reviews@iu.org.

We hope to hear from you.

Best,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Failed Exam.

Leonie is amazing. I mean, she is very, very calm, a good listener, and she advises me as if I were her son. She's phenomenal! She is a kind person you would enjoy talking to about your personal, family, or other challenges because she offers great solutions. The 25 minutes with her relieved me of the fear in my mind. Thanks, Leonie.

April 3, 2025
Unprompted review
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Reply from IU International University of Applied Sciences

Hi Emmanuel,

It is great to see that you are getting such great support from our dedicated team of study coaches.

Wishing you all the best as you continue with your studies!

Best,

Your IU International University of Applied Sciences team

Rated 1 out of 5 stars

They are a fraud

They don't respond me. So, I will put here the email I send.
To inform all of you: They don't inform the students about how many exams we need to make from cambridge. Omit information is illegal. Is 12 exams. Sorry for any mistakes but my matern language is portuguese. According to the law, I and you can ask to annul the contract, not cancel. This give us the right to not pay what is in the contract.

-------------------

The contract omits information regarding the Cambridge exams. According to German law and Portuguese law, such situation is illegal, so it gives me the right to open legal action against your institution. I have the right to not fulfill the contract. As I missed a school year and lost the money I paid in tuition fees, I have the right, to ask for compensation for moral and financial damages.

Portuguese Civil Code:
Article 227: This article addresses the principle of good faith in pre-contractual negotiations, which includes the duty to disclose relevant information.
Article 762: This article outlines the general obligations of parties in a contract, including the duty to act in good faith and disclose necessary information.

German Civil Code (Bürgerliches Gesetzbuch - BGB):

Section 123: This section deals with fraudulent misrepresentation, which includes the omission of material information.
Section 242: This section addresses the principle of good faith, which encompasses the duty to disclose relevant information in contractual relationships.

I have a question for you: at what point in the contract, is it referred in detail, the process that students have to go through in order to complete the Cambridge exams? (Because I can't find it anywhere). I am waiting for an answer from you where this is written. And it is unnecessary for you to come and say that it is with Cambridge that I have to resolve this situation because the contract I signed is with you, not with them. You are the one who has the responsibility, according to the law of both countries, to inform students about all the details regarding the degree and exams that are necessary. I repeat, such an omission of this information is illegal.

I want to file a complaint about the institution. Send me a link or let me know where I can make such a complaint. I will check if the complaint I make is really on a trusted site or link and in accordance with the law.

SO IU, DO YOU WILL RESOLVE MY PROBLEM?

March 31, 2025
Unprompted review
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Reply from IU International University of Applied Sciences

Dear Ana,

Thank you for reaching out and sharing your concerns. We value feedback from our students and take it seriously.

At IU International University of Applied Sciences (IU), we strive to provide clear and transparent information about the Cambridge A Levels programme through our admissions team, email correspondence, and contractual documents. As part of this, we inform students that arranging Cambridge examinations is their responsibility, as these are administered by external examination centers rather than IU.

We understand that this process can sometimes raise questions, and we would be happy to discuss your concerns further. Please feel free to contact us directly at reviews@iu.org, and our team will be glad to assist you.

Best regards,

Your IU International University of Applied Sciences team

Rated 1 out of 5 stars

In the same boat - asked repeatedly for papers

Do not ever apply for this school. I have gone through the headache of being repeatedly asked to send in papers before I could get fully enrolled. In every case it was only after I went after them emailing and calling. I asked many times for a list of which papers were missing and even then they would send me piece meal emails saying one paper then another. I signed up in May and only got officially enrolled at the end of January. In all that time I could not submit anything. Therefore not providing the full service and education I had been paying for. Now I am fighting for my rights for a fee reduction or refund. It is extremely frustrating to see a big institution like IU taking thinking simply of their finances and not their paying students.

Sadly every response has been a robotic one where each worker states they "Cannot do anything" about fee changes, although stating they all have the same authority in decision making. Some policy also prohibits managers from speaking to students. In any case them saying the "Cannot" really means they "don't want to".

FYI if anyone would like to fight on consumer and legal terms here are some consumer rights laws you can look into:

Verwaltungsverfahrensgesetz (VwVfG)

Bürgerliches Gesetzbuch (BGB)
§ 326 Befreiung von der Gegenleistung und Rücktritt beim Ausschluss der Leistungspflicht

ZFU (Staatliche Zentralstelle für Fernunterricht)

Hope this helps anyone else who is frustrated with the administration and how this school treats its students.

March 31, 2025
Unprompted review
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Reply from IU International University of Applied Sciences

Dear Ktown,

Thanks for taking the time to leave your feedback.

As an accredited university, IU takes educational standards extremely seriously and we must comply with the legal requirements of the German Ministry of Education. Unfortunately, in some cases assessments can take longer than expected as the university investigates the accreditation of individual courses or the equivalency of certain education systems.

Although we cannot identify you individually or comment on your specific case, we encourage you to contact us so that we can answer any questions, clarify any doubts and investigate further to ensure that our strict standards have been met at all times.

Please reach out to us via reviews@iu.org and we will be happy to assist further.

Best,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

IU International University of Applied Sciences review by nomsa

The learning content is well structured and easy to follow. The support is also prompt in helping, overall the experience hasn't been difficult.

March 28, 2025
Unprompted review
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Reply from IU International University of Applied Sciences

Dear Nomsa,

Thank you for your positive feedback!
We are delighted to hear that you are enjoying your studies at IU International University of Applied Sciences (IU).
Also, we appreciate you sharing such detailed information about your experience.
All the best!
Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

The course Books are very comprehensive, i wish i had time to go deeper and study additional materials from online library but unfortunately due to my fulltime job i less use them.

The course Books are very comprehensive and stright to the point. also the way teachers and professors arrange the classes, the slides, the course feed, and responding to students' queries are highly appreciated. all materials are available in the system, the learning videos. i really like the video gallery and watch them and review the course books at the same time. it helps me to understand better the units and topics. I am happy that I have selected IU. i really feel that I am studying, i really enjoy the learning journey, however my module is full time and at the same time i have full time job but i enjoy the books and materials. i enjoy the online exams and questions, i hope that i attend some paper-based exams too on campus and see IU and students in person one day.

March 3, 2025
Unprompted review
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Reply from IU International University of Applied Sciences

Dear Lima,

Thank you so much for your positive feedback, it’s truly appreciated!

We're delighted to hear that you're satisfied with your experience so far!

Best of luck with all of your studies going forward!
Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

the learning modules are well designed…

the learning modules are well designed and fun to learn, extraordinary knowledge gained while preparing for examination. super cool professors make learning fun and at the same time provide high quality knowledge.

March 26, 2025
Unprompted review
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Reply from IU International University of Applied Sciences

Dear Kumar,

We are delighted that your decision to study at IU International University of Applied Sciences (IU) has been beneficial to you and that you have received the support you needed from our dedicated academic team.

Wishing you all the best as you continue on your academic journey!

Regards,

Your IU International University of Applied Sciences team

Rated 4 out of 5 stars

IU's flexible study plan is it for me

March 26, 2025
Unprompted review
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Reply from IU International University of Applied Sciences

Dear Solabomi,

Thanks for taking the time to review us.

We are glad that our flexible study format works so well for you.

Wishing you all the best as you continue on your learning journey with us.

Best,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

The time flexibility and ease of use

March 12, 2025
Unprompted review
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Reply from IU International University of Applied Sciences

Hi Babalola,

It is great to hear that we are able to offer you the flexibility you need to succeed in your studies.

We wish you all the best with your studies going forward!

Best,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Being able to study at a prestigious…

Being able to study at a prestigious university from abroad and on my own schedule is a huge plus. Feedback from tutors and admin is always quick and helpful. Everything is well-organized and efficient, which really sets them apart!

March 24, 2025
Unprompted review
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Reply from IU International University of Applied Sciences

Dear Melissa,

We’re so happy to know that you’re having a positive learning experience with IU International University of Applied Sciences (IU), and that we’re meeting your expectations!

Your growth and success are our top priorities, and we’re excited to continue supporting you throughout your academic journey.
Wishing you all the best as you move forward with us!

Best Regards,
Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

PERSONALISED SCHEDULE

I love how much a person can build their life around the IU schedule. A lot of my friends need to be studying in universities that allow them to be flexible and that is my favourite thing about IU

March 24, 2025
Unprompted review
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Reply from IU International University of Applied Sciences

Dear Kiki,
Thank you for sharing your positive experience with us!

We always strive to support students and provide them with a fantastic academic experience.

We are delighted to have you on board and wish you continual success in your studies.

Best Regards,
Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

I am enjoying my studies at IU

I am enjoying my studies at IU. The teachers are kind and when I need help the student office answers on time .

March 24, 2025
Unprompted review
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Reply from IU International University of Applied Sciences

Dear Phethakahle,

Thanks for taking the time to review us.

It is great to see that you are enjoying your studies with us!

Wishing you all the best as you continue on your learning journey!

Regards,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

IU makes learning the easiest it can…

IU makes learning the easiest it can be, I am doing my degree programme online, and they allow me to learn in my own pace, however whenever I have a question, I can always ask my professors, either in writing or face-to-face, considering the subject at hand. The coursebooks are easy to understand and live sessions and learning sprints are frequent and perfectly fit my schedule.

March 22, 2025
Unprompted review
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Reply from IU International University of Applied Sciences

Dear Attila,
Thank you so much for your detailed and positive review!

We are delighted to hear that you are having a great experience at IU International University of Applied Sciences (IU)!

At IU, we’re always striving to enhance our students’ learning experience, and your feedback reaffirms our commitment to continuous improvement.
Wishing you continued success in your studies!

Best regards,
Your IU International University of Applied Sciences team

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