Ivory Graphics Ltd Reviews 

382
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and supportive staff members who guide them carefully through every single stage of development. People are also deeply impressed by the superb quality of the final printed products and the attention to detail. Consumers consistently highlight the remarkably efficient ordering process and exceptional customer communication throughout the entire journey. However, some people mentioned experiencing unusually long delivery delays or receiving items with unexpected production flaws. A few consumers also noted specific issues with packaging protection during shipping and occasional challenges regarding missing details on sample orders.

What people talk about most

Product

Consumers find product quality to be outstanding, praising the brilliant finish and high standard of print on... See more

Quality

Customers consistently note positive experiences with quality, highlighting the brilliant print standards,... See more

Staff

Reviewers highlight positive aspects of staff, describing them as exceptionally helpful, friendly, and... See more

Customer service

Users describe positive interactions with customer service, noting that support teams are exceptionally... See more

Service

Clients share positive opinions on service, highlighting a consistently reliable and professional experience.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love Ivory Graphics, I am completely new to creating my own Tarot decks and it has been a real learning process but The wonderful staff at Ivory have helped me all the way, nothing is to much troubl... See more

Rated 5 out of 5 stars

We requested an order at very short notice and the team at Ivory worked with us to make sure we could meet this deadline. From Jason in sales to the artwork team Olivia and Louie, they were all wonder... See more

Rated 5 out of 5 stars

Simple process, attentive team, and great quality final products. I would highly recommend Ivory (and already have). I used Ivory to help me launch a new product for my business - a deck of creati... See more

Rated 5 out of 5 stars

Ivory Graphics are my go to company for printing spirit cards. The quality of product is superb and their customer service is one of the best I've experienced. They are attentive and friendly and know... See more


Company details

  1. Toy and Game Manufacturer
  2. Commercial Printer
  3. Digital Printer
  4. Digital Printing Service

Written by the company

We’re Ivory, one of the largest custom card deck manufacturers in the United Kingdom! With over 30 years of experience in the industry, we have established ourselves as a leading provider of high-quality card games. We understand the importance of precision and attention to detail when it comes to printing cards. Whether you are a game designer, a tarot enthusiast, or a coach looking for custom cards, our team of skilled professionals is here to bring your visions to life. We take pride in our state-of-the-art printing technology and our commitment to using top-notch materials, ensuring that every card we produce exceeds your expectations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

382 reviews

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4.8

All reviews

(382)

141 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy returning customer

Have worked with Ivory on and off for ~5 years and always get fantastic service - I'm very "small fry", but they still treat my orders with the same care as they do for the really big fish. Communication is great and fast, and very consistent, and the finished products are always spot on - The staff will really help you make sure that you haven't made any obvious mistakes, and they know enough about the physical process of printing to spot the likely problems before they happen.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Having read all the reviews it might…

Having read all the reviews it might seem boring to write yet another glowing report on everything...but it is important to repeat all the superlatives that are already on file. Great product, great service, great delivery. All 'as it should be' and 'as expected'. Especially considering some of the hiccups I experienced on my side - which required (and received) helpful assistance from the appropriate team member (including 'the boss' over a banking matter). Thank you all. Bernard at busy.cards

February 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Highly recommend!

I have been using Ivory for a few months now and they have been brilliant!
Their customer service is so good. They are all kind and so helpful. I was struggling with some elements of the tech side and they talked me through all the steps. There has been one person in particular who has helped me so much and I’m very grateful to her. Their products are very high quality and I’m really pleased with the two sets of cards I now have.

January 16, 2026
Rated 5 out of 5 stars

Always reliable

Always reliable, on spec and a quick turnaround. That’s why we keep ordering from Ivory.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Ivory Graphics are my go to company for printing spirit cards. The quality of product is superb and their customer service is one of the best I've experienced. They are attentive and friendly and know their products well. Whenever I've had any issues, they resolve them quickly with no fuss. Highly recommend.

February 10, 2026
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Rated 5 out of 5 stars

Excellence at every level!

Astonishing service, and even better quality printing!
Excellent communication and advice all the way through the process. If you’re looking for the most professional card printers, you’ve found them. These folk REALLY know what they’re doing!

February 6, 2026
Rated 1 out of 5 stars

A Print Company That Can’t Handle Print Files

Unable to accept their own advertised file formats, painfully slow communication throughout (dealing with Olivia), and a cancellation fee deducted despite the job being undeliverable. I’d rather explain PDFs to my nan than repeat this experience with Ivory Graphics.

February 11, 2026
Unprompted review
Ivory Graphics Ltd logo

Reply from Ivory Graphics Ltd

We understand how frustrating print issues can be, and we’d like to clarify our approach.

We do accept PDF files and they are the most common format we receive.

However, accepting a file format is not the same as confirming that artwork is printable. As part of our duty of care, we carry out pre-production checks to ensure artwork matches our templates and will print as intended. This includes sizing, bleed, alignment, and overall layout checks.

If artwork does not match the required template or is misaligned in a way that would result in a poor-quality final product, we will not proceed to production. This is to protect customers from receiving unusable products and to avoid preventable and costly errors.

Our customer service team’s role is to communicate these issues clearly and responsibly, even when that means slowing the process down to get it right rather than rushing artwork to print that would not meet expectations.

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Rated 5 out of 5 stars

Highly Recommend

I would not use any other printing company, these guys know exactly what they're doing, the quality of the product is excellent, they are efficient and friendly. Jake in particular always provides the best service.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service, great quality products.

We requested an order at very short notice and the team at Ivory worked with us to make sure we could meet this deadline. From Jason in sales to the artwork team Olivia and Louie, they were all wonderful. Exceptional customer service and the products were great. Quality was great and their attention to detail brilliant. Very pleased, would definitely recommend.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I've used Ivory for several years now to manufacture playing cards, the quality of the cards is always outstanding, with great colour matching and a great professional feel to the product. I had an issue with my last big order which I missed in the proof stage, the managing director contacted me directly and was incredibly helpful and professional. Rectifying the situation quickly. I'm always incredibly impressed with the customer service i've experienced from Ivory over the years, I really recommend.

January 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing experience start to finish

Amazing experience start to finish. Mel & Olivia were amazing from quoting and answering my many many initial questions to meticulosly ensuring artwork was correct for the workshop to ensure we had a good product. Super friendly, super helpful team. Not only great service but the actual product came out brilliantly, good quality cards and tuck box, colours looked good.

Also - they went out of their way to ensure that I received my product before a certain date which was very important, they confirmed they could beat the current/average lead time to ensure I had the product.

100% recommend using these guys over any other card game manufacturer that you find online.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing quality & fantastic customer experience!

The communication throughout the whole process was outstanding and so easy. Any queries I had or advice I needed, was always answered promptly. The final packs of cards look great and I am very pleased with how they turned out. The quality is wonderful. Thanks again!

January 28, 2026
Unprompted review

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