After a back injury
After a back injury, my doctor recommended that I take physical therapy to remediate the pain. I reached out to IVY Rehab physical therapy in Shelby, NC and asked them if they are in the network with united health and confirmed that they are. On my first session, I asked the receptionist Heather if they are in the network and she confirmed they are. I started my sessions with no issues, but I was surprised that a 35-dollar co-pay is required and started paying the co-pay until I called my united health representative and he stated that that business IS NOT in the network, and then I realized that's why I charged co-pay. On 4/10/26 I had a physical therapy session at 8am EST. during this session it was a new therapist different than the previous session. He proceeded by massaging my back (Middle back) however, he was pressing so hard that I asked him to please not to press hard, however, he kept doing it. Then after excruciating pain, he left without saying anything and another therapist came and continue the session. Basically, when I was done, I left with more pain than when I started. I called their office and complained and asked them not to charge my provider and waive the co-pay due to the issue I had with the therapist, but they refused and ask me to call united health. I called my provider and they stated they cannot help me due to the business being out of network. It was the worst experience I had.
Never going back