J Sainsbury Reviews 

Beckton Sainsbury's poor management has the worst customer care. Do not respond to customer complaints; the only thing they care about is getting customers money. I am not surprised why your delivery drivers have such bad attitudes and behaviours towards the customers; they see their manager. 

If I could give 0 stars, I would. 

I was eating a hoisin duck with no mayo, and as I went to take a bite out of the second half of the wrap I found a long piece of plastic. I thought it was just a spring onion but it was not it was a long piece of plastic, as I went to take a bite I noticed it stuck in between my teeth. This is not acceptable and I even have photo proof to back up my review. Sort this out Sainsbury’s!

So disappointed today with Sainsbury’s click and collect service. Ordered leg of lambs large and got a small one. Had to travel back to the store to get another. Also Icecream was missing although I had been charged. Substitute ginger for garam masala???? Seriously. Not even close. Two phone calls later after hanging on for games to get through to operator. And still no satisfaction other than a paltry voucher that I have to use click and collect for which they charge 50p. Total shambles.

Now my local Sainsbury’s are converting to self checkout I am quite happy to do this ; my only complaint is if the checkout gives me some help it’s too quiet to hear clearly when the shop is busy ; I am 75 ; is there anyway to increase the sound ;

I am 81 years old, use the zapper for my shopping, was subjected to a full shop rescan, felt very uncomfortable with this, in front of everyone. I would not dream of not paying and if things do not scan, I wait until centre isle to do so. The store has many spots where items do not scan. I think Sainsburys need to sort this out instead of degrading elderly customers. I will think twice before returning, v ery disappointed and cross

Shame I couldn’t give a zero. Woman on the self checkout at Sainsbury, Dundee tonight around 6pm. Very dark black hair, CRAP attitude.The most unhelpful rude woman I’ve ever encountered. I don’t expect as a customer to be treated like an idiot. Am sure there are people desperate for a job who would care and be kind,

Usually use my local Sainsbury Convenience store in Hamlet Court Road , Westcliff on sea ,Essex . But as from now will be spending my money elsewhere, Due to this store selling out of date Vegetables, Talking Onions Tomatoes Potatoes Avocado . I did ask why there is no Best before dates on they're produce And the reply I got was its (To save waste !!!)So we pay top dollar for unusable produce ! Have been using this store for many years ,Its just got worse, mainly with the fruit and Veg , But having to bin half of what I buy isn't any good for me ! Mr G Goddard.

Lost my phone in store at Sainsburys Store in Faversham, (Bysing Wood). I panicked a little but the staff were amazing and helped me find it. They all went out of their way to calm me down and help find the phone. Special thanks to Paul who was amazing. Thanks to all the staff. If you could pass on my thanks please

Sainsbury’s Marble Arch
I really love shopping at Sainsbury’s but one place I will not be back is in Marble Arch cuz not a nice people walking in there some of the staff are rude and looking at everyone as a thief and today Jai say she doesn’t trust me or anyone for her plastic bag that cost 30p what upset is they way she say it

Having chosen to scan my own shopping. I was surprised to find that area closed for paying.
I was informed not enough staff. So I save this company employing a person on a till. Then I have to join a long queue to pay on machines that do not take cash which I had). All because of profit. No service at all. I do all the work instead of them, and I have to wait ten minutes to part with my money I also have to pay or bring my own bags for vegetables or fruit, as they are too mean to supply any. Whilst I am about it the vegetables look like they are at the end of the days left overs from a market stall. Will be going elsewhere.

I still can’t log in to place a click and collect orderI have a broken pelvis and need food I can’t get out someone will pick it up for me if only I could get into my account

Served by Tracy at Ripley Sainsbury….always cheerful and happy to help, lovely lady. Thank you. X

"Sainsbury's: High Prices, Questionable Dry Goods Quality"

As a frequent shopper, I've come to know Sainsbury's quite well, and if I had to rate my overall experience, it would reluctantly hover around a 7 out of 10. Unfortunately, this score is more due to a lack of negative incidents rather than the presence of positive ones, as the service rarely ventures beyond mediocrity.

The food selection, while marginally better than what you might find at the average supermarket, fails to impress. It's a stretch to consider it excellent or to classify any item as truly top-tier. While there are occasional bursts of quality, they are the exception rather than the rule, leaving much to be desired for those with a discerning palate.

A particularly sore point is the quality of Sainsbury's dry goods. Even when these items are well within their use-by dates, their quality can be hit-or-miss. This inconsistency is a point of contention, especially when compared to other supermarkets, which seem to uphold a higher standard of quality control for their non-perishable products.

The pricing strategy at Sainsbury's is, bluntly put, disproportionate to the quality of goods on offer. The premium pricing would be justifiable if the products were exceptional, but as it stands, the value proposition is lacking. Other supermarkets have demonstrated that it is possible to offer better or comparable quality items at more reasonable prices, which puts Sainsbury's at a disadvantage in the market.

In summary, Sainsbury's seems to be content with being slightly above average, but for customers paying premium prices, this complacency is a disservice. The store needs a rigorous review of both its pricing strategy and quality control, particularly for its dry goods. Only then can it hope to justify its prices and elevate its service beyond the current plateau of mediocrity.

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12:21 on 26 January 2024 - a lady offered to carry my heavy basket for me- as it was heavy i requested a checkout operator. The operator had just gone but she said she would do it for me. My bill came to £36.68 and the cashier operator was extremely helpful.

Who do Sainsbury think they're kidding when they claim "save up to half price with Nectar"?
The prices without Nectar are scandalously high and are just a way for Sainsbury to claim unreasonable premia if you have forgotten, or do not have, a Nectar card.
As a result we will boycott shopping there and I suggest you all do the same. They are scamming consumers.

Just never gets any better, firstly..give up ever being able to check your nectar app , or use your mobile in the store as it is a complete black hole for comms! No signal, the joke is they even have the self scan thingies so you scan everything as you go round but because there's no signal in the store it cant connect to your app and it takes for ever. But mostly, this shop is so badly stocked. Always runs out of milk and bread, items which show on the nectar app as on offer very often are not in the kelso store. WHY!?. Offers are always understocked anyway, because its in a tourist area it stocks too many tacky nonsense camping food items and forgets that this is one of only 2 supermarkets servicing the entire area within a 20 mile radius if not more! Stop prioritising seasonal tourists and think about the people who need to use it all year round! All the locals would prefer an ALDI or TESCO in its place trust me, but we are stuck with it. The closure of the cafe was bad enough, it sells clothing but doesn't offer a changing room!! No chicken stock, no pickled onion crisps, a zillion cheese and onion, bakery never has enough rolls or baguettes, doesn't sell beer from LOCAL breweries, a zillion ales, not enough craft beer..no they are not the same. There must be 4 freezers dedicated to ice lollies, and only one shelf selling actual tubs of ice cream and nothing more exciting than mint choc chip. Pistachio? Rum n raisin? No chance, far too much vegan nonsense, the choice of range and variety is really poor. Clearly oriented towards campers and holiday makers. Sainsburys, start thinking about people who LIVE in the area! And sort your stocking levels out. Too much junk food, and do the argos staff ever smile!

What the actual ffff is going on with sainsburys.
I received out of date pizza roll undercooked cheese twists and a cheese bread taste the difference all no good and it's my first time on line with sainsburys.
Phoning the customer service team shockingly in another country sold out again by our government as is every British based company again. One lady so rude she ended the call the second supposedly speaking to me but goes off speaking in her language to who ever she was sat next to.
Honestly I'm not shopping on line anymore. The warehouse in Enfield are lazy good for nothings not caring whether you're goods are fresh or not and customer service 1000s of miles away. Disabilities or not I'll get a taxi and start to go in store myself. All other supermarkets are exactly the same. Major disappointment by the elites and government selling out the British taking away our jobs for cheaper wage slaves.

Don't like the security guard in Sainsbury's I go shopping in here 2 or 3 times a week and he still follows me about next time he can hold my hand if he likes I know he s doing his job I been going London colney for last 15 years but feel uncomfortable with him when even the staff know me but I think I rather stick to m and s next door there staff are nice in Sainsbury's just that one security guard with a tash I don't like

I go to the store in Colwick and 9 times out of 10 the trollies have not been collected & there is never enough of the self scan machines. I'm all for good will gestures of doing someone's job for them, but as a disabled customer with reduced mobility, I don't expect to be walking around in the rain to find a trolley.

The vegetarian range is also poor but thankfully there are other chains around for me to shop in.