Jacamo Reviews 

Tried to use a code VIBES. All items full price but code was not valid. Tried chat and customer service. Both totally useless and I just have up and deleted my basket

I would give a negative star review if this was possible.
Got to be the worst customer service I have had EVER!
Ordered an item and paid for next day delivery. Still waiting 5 days later with the only course of complaint is to an international number that haven’t got a clue.
I will not be using Jacamo again and would advise staying well clear.
Awaiting refund now! Wonder how long that will take and how many phone calls will be needed.

I’ve been a Jacamo customer with a credit account for over three years, and I’m really disappointed with how things have been handled. Their customer service feels poor — whenever you raise an issue, they just quote terms and conditions instead of actually listening or trying to understand the situation.

I made two payments and then received an email stating that my minimum payment for the month was zero, so naturally I assumed my payments had covered everything. The email confirmed this, so I had no reason to think anything was wrong. Despite that, my credit file was updated with a missed payment, which has had a big impact.

When I contacted them to resolve it, the advisor refused to answer my questions and dismissed the email error as irrelevant. It felt like they weren’t interested in understanding what happened or how their own communication misled me. I was honestly gutted — the email reassured me I’d met my payment, yet they refused to acknowledge their mistake. I feel absolutely gutted my credit file has a negative marker.

Great site. Easy to make and set up payments - customer service is amazing too.

Can pay as much or as little every month and not have to worry about a big bill!

Since getting a new, and 100% better, Evri delivery driver, my Jacamo experience has gone up!
Keep up the good work

Horrendous customer service very rude and put you on hold and leave you there, I placed an order of 6 items so that I wouldn’t pay for pick up delivery, however Jacamo cancelled one item meaning it then went under the threshold of free delivery so they then charged me when it was their fault for cancelling the item I have continually contacted them but their customer service is diabolical I will not be ordering again and I suggest you follow suit.

Always quality service. Great customer service

Jacamo’s customer service is a textbook example of how not to treat paying customers, and the root cause is painfully obvious: poor leadership and ineffective management.

Despite repeated attempts to resolve a straightforward issue, Jacamo has demonstrated a complete inability — or unwillingness — to provide meaningful support. Communication is slow, inconsistent, and overwhelmingly generic, giving the clear impression that customer service is structured to delay, deflect, and exhaust customers, rather than resolve problems.

Responses, when they arrive at all, are clearly scripted and show no evidence that the issue has been properly read, understood, or investigated. Customers are passed between departments, required to repeat the same information multiple times, and reassured with vague statements that something is “being looked into” — yet nothing ever materialises.

A major contributor to this failure appears to be Jacamo’s decision to outsource customer service to low-cost overseas call centres. These agents demonstrate limited English proficiency, poor product knowledge, and a fundamental lack of understanding of effective customer service standards. The result is confusion, miscommunication, and an inability to grasp even basic issue resolution. This is not a criticism of individuals — it is a management failure to provide proper training, empowerment, and oversight.

There is no ownership, no accountability, and no urgency. Promises of follow-up are made casually and then ignored, forcing customers to chase repeatedly for the same unresolved issue. This creates the unmistakable impression that Jacamo’s strategy is to outlast the customer, hoping they will eventually give up.

For a national retailer, this level of service is completely unacceptable. Customer service should exist to solve problems and protect customer trust — not to act as a defensive shield insulating the company from responsibility. Unfortunately, that is exactly how Jacamo’s operation feels.

The outcome is predictable: frustration, wasted time, and a total loss of confidence in the brand. When a company selling clothing cannot competently manage aftersales support, returns, or basic issue resolution, it raises serious questions about its internal standards, leadership competence, and respect for customers.

Jacamo may sell products, but it fails entirely at customer care. Based on this experience, I would not recommend dealing with them unless you are prepared for delays, poor communication, and an exhausting lack of resolution.

Rating: 1/5 — and that is generous.

I ordered some Size 8 Boss Trainers Item No. BA086M9 delivery for 19/2/2026 with a £4.99 delivery charge. They did not come on 19/2 or at all. But on 20/2 I got a message saying they had received the returned item, saying they would refund the cost, no mention of the delivery charge. I had not returned the item, it had never been delivered. I had to go on to the chat and seek a refund of the delivery charge. They have had the use of that and the money paid for the item for however long it takes to refund. On the chat I was told they might have been damaged by the courier. I said if they could confirm they were in stock I still wanted to buy but the person on the chat never came back. I suspect they did not have the item in stock at the time of the order. I have updated this to a three star from a one star because there was a prompt refund.

Jacamo has an easy to use website and app. Buying from them is easy, returning items could do with some improvement but what really lets them down is there customer service.

Jacamo like so many other companies employ people to work in customer service who have absolutely no skills, experience or just basic common sense when dealing with customers.

I'd be embarrassed if I was employing people that couldn't do the job on such a basic level and if I was the person doing the job I'd be very ashamed of hoe rubbish I was at doing that job.

I have been chasing a refund for a return since the beginning of January. It is over £600. I keep ringing what I think is a call centre in Africa somewhere and getting no where. When I email, they email me back asking the same questions: name address account number, copy of receipt, copy of email from evri. I keep sending them and I am getting nowhere. So frustrating I could scream!!!!

Sent some t-shirts back as the collars went baggy on a couple after a few washes. I purchased v neck to I know it wasn't something I did.
They wouldn't accept my return as they said they were worn (which they were), although the the quality of the item was not satisfactory.
These t-shirt are not cheap but feel good, although if it's quality is not up to par then I would expect a refund which was refused.
I will not be using jacamo again, and I won't be recommending it to others

Great range of clothes quick delivery easy payment plan 10 out of 10

Telephone customer service are really really rude and talk to you like a dog. I’ll never deal with Jacamo again

Used to use the company a lot. As a big guy, this was one of the best suited stores for plus size menswear that was still a bit fashionable.
However, recently my orders keep being cancelled without any explanation and that's quite frankly crazy. I never even knrw that it was cancelled the first time until I went to check, after weeks of not receiving my order, if I forgot to place the order and saw it was cancelled on my account.

Very dissapointed - bought a suit which developed fading on the sleeves and they came back to me a couple of times and now will not reply to my emails. They took their time to look as though you have had the item for ages! The suit was expensive and is faulty! Very poor service! Should they respond to my 1 star review I will be sure to respond back.