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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the website, expressing strong concerns about its fairness and perceived value, suggesting it primarily aims to take money without offering satisfactory wins or bonuses. Customers frequently reported issues with payments, including difficulties with withdrawals and concerns regarding account closures. The products, particularly the games, were criticized for having low payouts, non-existent jackpots, and a lack of bonus features. The pricing was also a point of contention, with many feeling it was not worth the money due to the poor returns. Reviewers also expressed significant dissatisfaction with customer service, citing unhelpful responses, account management issues, and a lack of support regarding payment concerns. Some people also felt that the site had gone downhill, with odds decreasing and a general lack of appreciation for loyal customers.

What people talk about most

Website

Customers consistently express strong dissatisfaction with the website. Many reviewers describe it as one of... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report issues with not receiving winnings,... See more

Product

Users describe negative interactions with the product, particularly regarding bonus wins and game returns.... See more

Price

People report negative experiences with price, often describing it as 'daylight robbery' and feeling that the... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many reviewers report unhelpful and... See more

Based on these reviews

Rated 1 out of 5 stars

Updated review - still no funds returned to my account was told 72 hours then 5 days. Chased this up on 5th day ( 6 days including weekend ) and told it could be longer with now no timescale. 6 days m... See more

Rated 1 out of 5 stars

My account has been closed permanently, this decision would not be overturned, this does apply to all of our sites. This is them answer , no comment and no losing money We are part of a group of c... See more

Rated 1 out of 5 stars

Biggest scammers running I'm surprised their even aloud to keep running disgusting how they press the kill switch to run against your winning streak. 32 losses in a row is all the proof you need to kn... See more

Rated 1 out of 5 stars

0 stars if could Let me deposit with my partners card 4070 in total then went to withdraw 4000 win refused to pay and closed account basically robbed me why let me make over 100 deposits on a card... See more


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This is by far the worst online…

This is by far the worst online gambling site.
Your chances of winning are minimal, and the chances of getting a bonus is as rare as rocking horse s#@t! When I think about the money I have played with on this fixed site, I could have won loads on other decent sites! Something isn't right with jackpot joy, yet somehow they are able to get away with it! And this isn't sore loser mentality by the way, I haven't played on there for sometime now, as I thought I would stay away for a while, and see how I genuinely felt about the site........ Well this review is exactly how I feel!!
Don't waste any of your money on this site. You've more chance of burning your money, and hope it comes back reincarnated as a bigger amount of money, than you have of jackpot joy paying out for you!

October 23, 2025
Unprompted review
Rated 1 out of 5 stars

Takes money!!

So in the past I have enjoyed JPJ and won a few times. However recently I've noticed that it takes money without spinning!! I had 60p left did a 40p spin and it said 'not enough funds' and took my balance to 11p!! And it's not the first time it's done this!! Won't be playing again!!

November 26, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutle thieves had join gamstop for 6 months and…

I had join gamstop for 6 months and when the 6 months was up logged into Jackpotjoy same details naaddress dob but a new email let me deposit £140 then just closed my account mid game.... there is still money in my jackpotjoy account.... i went on live chat to see what the problem was... because i had been on gamstop they closed my account but are keeping my money no return of the money sitting in my account just no your not getting your money refunded a least refund me what was
remaining nope no refund said i had open account with new details nope all the same details just new email as i no longer use the old email thieves beware !!!!!!!!!!!!!!

November 18, 2025
Unprompted review
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Rated 1 out of 5 stars

A 20 year loyal customer - NEVER AGAIN

I have loved playing on Jackpotjoy for 20 years. Things have become poor recently but today was the final straw. Aparently I have been flagged up as potentially having a gambling problem because I put in chat that my husband was awaiting a pacemaker. I did that because I have friends online and we are a proper community, we share our daily life. In JPJs opinion I might be gambling to escape my real life!!! They even admitted I am in profit this month. I could not stand the accusing way they talked to me, they didnt ring to see if my husband was OK only to accuse me of using gambling as an escape. I am so upset because I have been chatting to some of those poeple for 20 years. What an obnoxious company JPJ has become. I am devastated.

November 19, 2025
Unprompted review
Rated 1 out of 5 stars

absolutely fixed the same select people…

absolutely fixed the same select people win over and over day in day out poorpenny bigontop lynzwins apple steven.......... lukielou won two jackpots one after another most repetative site ever dont waste your money

November 18, 2025
Unprompted review
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Rated 1 out of 5 stars

How this website can be so scam

How this website can be so scam? Absolute no.1 scammers in uk!!!!! They just take my all money never mind how much you lose i lose 2200£ and still won 5£ back from scattee ?!!!!!!! How ??? How this website legal ? How!??? Need close down i fill the form to gambling commision!!!

November 16, 2025
Unprompted review
Rated 1 out of 5 stars

Awful been letting me deposit for…

Awful been letting me deposit for months first time I won they closed my account asked to send decoments which I did still no response. Why let someone deposit but not withdraw ? Looking at reviews it happens a lot

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

I play 1 week in-a-row and they still…

I play 1 week in-a-row and they still scam for fun… every really every game i try never give me anything just 99.999999% dead spin you need to pray god to get some scatter here and if does you get 20x back every time … i will fill the form to gambling commision need this kind if website close down !!!!!!

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible I have wagered so…

Absolutely terrible I have wagered so much with them and tried to withdraw it stayed stuck on requested for hours Absolute joke if you have days to wait for your payout by all means use otherwise avoid like the plague
Customer service shocking and no update Absolutely shameful

November 6, 2025
Unprompted review
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Rated 1 out of 5 stars

Do not use!!!

Do not use!!!! I have played for a couple of years won £150 on Halloween tried to withdraw it they needed me to verify my details which I did a week later nothing I contact them and they have closed my account! Absolute scam can’t believe that they think it’s ok will definitely be taking further

November 6, 2025
Unprompted review
Rated 1 out of 5 stars

Please please don't use this site

Please please don't use this site! They took double the payments off me when I deposited last week 2 payment for the same amounts serval times. Ive reported it threw the bank. I have also been in touch with jackpotjoy.com to get my money back. Provided all evidence. They keep coming back saying they need more. Even thou I have an email from them last week saying that the money shouldn't have left my account as they were duplicate payments. They took it all. Then today when I still had money on my account I went to take it out and they have closed my account down. So not only have the stole £200 from me they have also closed down my account with money on it because I reported that they done this. Now I'm taken all my emails from them and myself and my bank statements to a higher company and I've made a complaint and this won't be getting left as its theft

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

I received login cash in the mail tunes…

I received login cash in the mail turns out to be a headache already logged in on the day spoke to the chat bot now I’m waiting I have no idea if I’m going to get a response or if the cash is going to appear in my balance seems like a total scam

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

I'm shocked at the bad reviews because…

I'm shocked at the bad reviews because it hasn't been my experience. Have been with the site for many years and never had a problem withdrawing or getting help quickly if I need it. Lots seem to be complaining about slots. I play mainly slots and you need to be aware with slots on any site that it is simply luck and the random spin of the RNG. You can play £100 on a slot and not get a single bonus or play £1 and get a bonus right away. They use random number generators. So every spin is decided by this, meaning when you press spin the rng gives you a random outcome. People seem to think they're on a losing streak but this isn't true. Every spin is generated by RNG randomly and its tested from what i can see by independent organisations. So every spin is random. Nobody from a site is fiddling with the slot in order to stop you from winning. The RGNs make sure that each spin is independent. Meaning you have the same chance of hitting a jp or big win on every single spin no matter what has happened before. Think of it as each spin being the very first spin. Hope that clears it up a bit. Doesn't stop me being frustrated or even giving the screen a good telling off sometimes but isn't that part of it all? just don't let it get to you so much that it makes it not enjoyable to play. Don't chase a win thinking you've spent an hour and £50 on a slot so surely it must pay out soon. It doesn't work like that. All I can say is that in the years I've been playing with JJ I've never had any problems withdrawing or getting quick responses when querying something. That is all I can go on.

October 28, 2025
Unprompted review
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Rated 1 out of 5 stars

It used to be fun, but its changed

It used to be fun — win some, lose some. I’d chuck £20 on and happily spend time placing 50p bets, watching my balance go up and down until I either cashed out or lost it all.

Now? I chuck £20 on and get nothing. The balance just drops straight to zero — not even a 10p win. No excitement, no suspense, just a flat line.

I set myself a limit: I’d keep adding £20 over a couple of months until I hit a loss cap in the hundreds, sticking to 50p bets. Over that entire period, I got just two bonus rounds — one paid £5.50, the other £38.

Most of the time, my balance vanished without a single winning spin.

It’s no longer fun. After 25 years, I’ve closed my account.

October 22, 2025
Unprompted review

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