It’s an excellent quality of fencing that looks very good. The service is excellent, offering support and advise and making sure everything is in order. The delivery was seamless and it is so well pro... See more
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Review summary
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Very good quality product, different sizing options. Easy to fit diy. Have used hit & miss panels before in windy situation in long boundary fence and no issues in 2 yrs. Delivery of panels very strai... See more
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Professional staff who knew what they were talking about and who gave good sound advice. Quality product, well worth the money, delivered on time. Extremely helpful delivery staff who kept us up to d... See more
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Excellent quality products for this reason Jacksons are now our main supliers. Superb service and highly knowledgeable staff. Their product knowledge is second to none.
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Company details
About Jacksons Fencing
Written by the company
Our Mission:
Jacksons Fencing was established in Kent in 1947 and has built a reputation for crafting premium timber fencing, gates and garden structures. From our headquarters in Kent, we design and manufacture beautifully finished products that combine traditional craftsmanship with innovative design.
Every product is made with meticulous attention to detail to ensure outstanding strength, durability, and visual appeal. We stand confidently behind our work with a market leading 25 year guarantee against rot and insect attack, which means no painting, staining, or additional treatment is required for the lifetime of our products. It is a promise of long term performance, low maintenance, and true peace of mind.
To calculate everything you need for your fence installation, use our handy fence builder tool.
Alongside our premium timber fencing, we manufacture steel security fencing. If you require premium fencing, gates, and access solutions, visit our security website.
Premium Fencing & Gates, Made in Britain
Written by the company
- Designed for life
- Established in 1947, Jacksons Fencing is a leading specialist in premium timber fencing, gates, decking, pergolas, and sleepers, as well as steel security fencing and acoustic barriers. From our headquarters in Kent, we design and manufacture high quality products that combine expert craftsmanship with innovative design. Every product is made with precision and care to deliver outstanding strength, durability, and visual appeal. We are proud to offer a market‑leading 25 year guarantee, giving you long term confidence and value, with no painting, staining, or additional treatment required for the lifetime of our products. At Jacksons, we create outdoor solutions that are made to perform, made to last, and made to be enjoyed.
25 Year Guarantee
No staining, painting, or additional treatment required
All Jacksons timber and metal products are backed by our market leading 25 year guarantee, giving you lasting confidence from the moment your fence is installed.
Our timber is protected using Jakcure®, our unique pressure treatment that penetrates deep into the heart wood to defend against rot and insect attack. The result is a fence built not just to look good today, but to stand strong for decades.
Contact info
Stowting Common, TN25 6BN, Ashford, United Kingdom
- 0800 096 6130
- sales@jacksons-fencing.co.uk
- www.jacksons-fencing.co.uk
4.8
Excellent
4K reviews
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Replied to 92% of negative reviews
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The product was great however the…
The product was great however the service I received from this company was absolutely terrible one of the worst company’s I have worked with in terms of service, I asked for materials that we no longer needed to be collected and I waited over a month for them to be collected and refunded and well as being spoken to so rudely by certain staff members when I said I was not happy after being told 2 times they would collect, and did not.
April 23, 2026
Reply from Jacksons Fencing
Thank you for taking the time to leave your feedback. We're pleased to hear that you were happy with the product itself, but we're sorry that your experience surrounding the collection process fell below your expectations.
Unfortunately, due to unexpected vehicle breakdowns, we had to reschedule your collection on two occasions. We appreciate that this was frustrating and apologise for the inconvenience caused, particularly as it delayed the processing of your refund.
We are also sorry to hear that you were unhappy with the interactions you had with our team. Our staff always aim to be professional, helpful, and respectful. While we recognise that the situation was disappointing, we regret that our communication left you feeling dissatisfied.
We value all customer feedback and have reviewed the circumstances surrounding your collection to help us improve our service moving forward. Thank you again for bringing your concerns to our attention, and please accept our apologies for the delays you experienced.
Knowledgeable staff at head office
Knowledgeable staff at head office, excellent product ( been a customer for many years) and delivery driver an absolute credit to the company. 5 stars all round
April 16, 2026
Reply from Jacksons Fencing
Thank you for your fantastic review and for being a loyal customer for so many years. We're delighted to hear that you've had such positive experiences with both our head office team and the quality of our products.
Another great order
All items quickly available. Additional requirements to original order. Prompt delivery. Great service from Bath team.
April 21, 2026
Reply from Jacksons Fencing
Thank you for your wonderful review! We're delighted to hear that your order was processed quickly and that we were able to accommodate the additional requirements to your original order. We'll pass on your kind words to the team.
And honest opinion…
The staff were very helpful to an old man loading heavy bales of shavings
I would like to add I’m sure the shavings a few years back were shavings not processed. I preferred them when they were complete shavings but I still keep coming back.
April 22, 2026
Reply from Jacksons Fencing
Thank you for your 5 star review. We are pleased you were happy with the service and that our team could assist.
We appreciate your feedback about the shavings. While the product itself has not changed, the composition can vary naturally depending on the species and the sections of timber being processed each day. The shavings are not dust extracted, although improvements in our process mean they generally contain less dust than in previous years.
really helpful and prompt
April 20, 2026
Reply from Jacksons Fencing
Thank you for your five-star review!
Exceptional service and very helpful.
June 18, 2026
Reply from Jacksons Fencing
Thank you so much for your five-star review! We're delighted to hear you found our service to be excellent.
Reply from Jacksons Fencing
Thank you for your review, we're delighted to hear you're happy with the quality. If there is anything we could have done to make it a five-star experience, please do let us know. Thank you again.
Reply from Jacksons Fencing
Thank you for your review. We're delighted to hear that you experienced good teamwork from our team. If there is anything we could have done to make it a five-star experience, please do let us know.
Once again your quality checking is sub standard.
Once again your quality checking is lacking as one panel was scratched in a couple of of slats but as I was cutting one panel short I didn't bother wasting time following my previous experience with your customer service.
In addition, (fortunately the same panel) one of the screws missed the target splitting the slat with a second screw inserted to fix it in place, leaving the spurious screw in place.
April 17, 2026
Reply from Jacksons Fencing
Thank you for your feedback, and we are sorry to hear about the issues you experienced with the panel.
Please accept our apologies for the scratches and for the mistake with the screws. We really appreciate you taking the time to let us know, as it helps us identify where things have gone wrong and improve our processes. We will be looking into this with the team to try to prevent a repeat in future. If you do happen to have any photos of the issues, we would be grateful if you could share them with us. We completely understand that this may no longer be possible, but anything you can provide would help support our investigation.
In relation to the screws, these are typically fired in using a nail or screw gun. It is possible that this was done twice in quick succession by mistake, and either went unnoticed or was not rectified at the time. This is something we will raise directly with the production team.
Thank you again for your honesty. We do take this seriously and will use your feedback to improve.
Kind regards,
Jacksons Fencing
Excellent communications with the…
Excellent communications with the company when I needed help. Great product looks great.
April 13, 2026
Reply from Jacksons Fencing
Thanks so much for your feedback! We're glad you’re happy with the product and our service.
Good all round service and product.
April 6, 2026
Reply from Jacksons Fencing
Thank you for your five-star review! We’re really pleased you’re happy with both the service and the product.
Reply from Jacksons Fencing
Thank you for your great feedback! We’re glad you’re happy with the product and the service.
Well made gate
Was very pleased with wooden side gate and the efficient delivery. Even the handyman fitting gate commented on the sturdiness and asked for Jacksons details to recommend to a neighbour.
April 6, 2026
Reply from Jacksons Fencing
Thank you for your wonderful feedback! We’re so pleased you’re happy with the gate and delivery.
Business and Domestic Customer for 18 Years
It was so easy to order. Customer support was excellent, friendly and helpful. Very good value for money for a good quality product. Delivery to our difficult address was on point, on time and delivered with care by a friendly driver.
April 13, 2026
Reply from Jacksons Fencing
Thank you for your wonderful feedback and for choosing us over the years! We’re delighted to hear you found the ordering process easy and our team helpful.
Everything from ordering to delivery…
Everything from ordering to delivery was excellent
April 13, 2026
Reply from Jacksons Fencing
Thank you for your feedback! We’re delighted you thought everything was excellent.
Why I use Jacksons
I've used Jacksons several times for fencing, pergolas and other items. Their products are far superior to most other suppliers, with high quality timber and a good preservative system. I find their website and their communication excellent, and although delivery times are longer than some others, if you plan ahead it is well worth the extra lead-in time. The only downside is the cost of delivery which makes ordering significant amounts at a time the only cost effective option and not being able to obtain stock from a local supplier.
April 6, 2026
Reply from Jacksons Fencing
Thank you for your five-star review and for choosing us time and again! We’re really pleased you rate our quality and service so highly, and we appreciate your feeback.
Second to none. Quality, service, price.
The quality of these panels are second to none, very very strong. Exceptional compared to anything else on the market, price slightly higher than average but worth every penny and expected with such quality. Was absolutely delighted with them. Isaak was great throughout and also the delivery driver was lovely. Already had 4-5 people stop me to ask where I got my panels from. Couldn’t recommend them enough.
April 13, 2026
Reply from Jacksons Fencing
Thank you for your fantastic feedback! We’re thrilled you’re so happy with the quality and service, and we’ll be sure to pass on your kind words to Isaak and the delivery team.
Reply from Jacksons Fencing
Thank you for your kind feedback, we’re really pleased to hear you’re happy with the quality and finish of the product.
We’re sorry to hear the delivery experience wasn’t ideal. This is not something we typically hear about our delivery service, so we’ll certainly look into this further, particularly to ensure the driver is supported appropriately and that loads are manageable and delivered safely.
Your comments are appreciated and will help us review our process to maintain the level of service we aim to provide.
Thanks again for taking the time to share your feedback.
Helpful staff when ordering
Helpful staff when ordering. Very helpful delivery driver
Bit pricey but quality product
April 10, 2026
Reply from Jacksons Fencing
Thank you for your five-star review! We’re so pleased to hear you're happy with the quality of the product and that our team and delivery driver were helpful throughout.
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