Lack of basic manners
Unfortunately, my first experience with this firm was a negative one. I regularly work with many solicitor firms to progress matters and have always maintained positive and cooperative relationships. However, on this occasion, Collette made it clear that she would only speak to agents “if she had to” and that agents were not relevant to the exchange and completion process.
Whilst I understand that agents can sometimes be perceived as overly persistent, this was simply my first call to confirm receipt of instructions. In the current challenging market, it is disappointing that not all parties wish to work collaboratively towards the same goal.








