Jamendo Reviews 

330
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, most reviewers were unhappy with their experience overall. Customers frequently report significant issues with payments, often experiencing long delays or not receiving royalties at all. Many people mention that their payments remain pending for months or even over a year, with funds not being released. Reviewers also express dissatisfaction with the company's communication, describing responses as vague, unhelpful, or consisting of generic copy-paste messages. However, some customers also noted that despite significant delays, payments eventually do arrive, and the support team sometimes provides answers, even if not always satisfactory. A few other people also felt that the platform was previously reliable for payments and distributing music.

What people talk about most

Payment

Consumers find payment to be a significant source of frustration, with many reporting extensive delays in... See more

Response time

Clients share negative opinions on response time, with many reviewers reporting that they receive vague,... See more

Service

Customers had negative experiences with service, expressing significant dissatisfaction with the company's... See more

Website

Reviewers highlight ambiguous aspects of the website, with some recalling it as a great platform in the past... See more

Customer communications

Users describe negative interactions with contact, with many reporting that despite contacting support... See more

Reviews shaping this summary

Rated 2 out of 5 stars

About hundred songs as artist were disapperead by catalog of Jamendo Pro : i don't receive any answer. Jamendo Sues Nvidia and Suno for songs. It was a good platform borned with good intentions... See more

Company replied

Rated 2 out of 5 stars

As a user who listens to the songs published on Jamendo Music, I have to make a point to the company: invest more, much more, to make the site more modern and usable. Furthermore, develop apps that ca... See more

Rated 2 out of 5 stars

There has been such a decrease in royalties and payments quality. For example: as a netlabel, one of our artists is waiting since May 2025 for a payment, which stays forever in pending state. Wh... See more


Company details

  1. Music Publisher
  2. Hobby Store
  3. Live Music Bar
  4. Music Store

Written by the company

Listen and download over 700,000 exceptional tracks from over 45,000 independent artists across the globe. Whatever your musical tastes, you'll discover exciting new music at Jamendo. All content is Creative Commons licensed.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

330 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(330)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Great website

Very good website where I have had my music tracks for years. It's still there even though I'm not really active anymore, so I'm very happy with that! The problems I had with the website were quickly resolved when I got in touch and everything is working fine again.

July 23, 2023
Unprompted review
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Rated 4 out of 5 stars

Good

I feel good in the jamendo music family...
always attentive to the needs of the composer and present throughout the sector.
I would improve the web page and the ability to upload files

May 30, 2023
Unprompted review
Rated 4 out of 5 stars

Great website

Great website.
It doesn't seem to do updates frequently. It looks very outdated. The minimum limit for withdrawing is too big.

May 29, 2023
Unprompted review
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Rated 5 out of 5 stars

Outstanding Customer Support

The prompt attention I recently received from the Jamendo support team about a glitch in the listen/download counter was outstanding. Overall, the Jamendo site has proven to be an outstanding platform to host and provide music to the public.

April 1, 2023
Unprompted review
Rated 1 out of 5 stars

Jamendo does not pay authors

I have been a composer of music on Jamendo since 2016. Everything was great and I enjoyed working with them.
But for the last 3 months they just don't pay me money. Music is my main income and I need my hard earned money. Every week I write them emails but they respond with the pattern "we understand your dissatisfaction...please wait a little longer". They don't describe the problem or say exactly what happened.
I want clients to know that the money you pay for licenses to Jamendo doesn't go to the author of the music. Jamendo, I hope you see this and finally answer my letters not with a template, but with a clear and intelligible answer when I need to wait for my money.

March 22, 2023
Unprompted review

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