Jamesfrew Reviews

572

•

4.7

Heating Contractor

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Review summary

Created with AI, based on recent reviews

Considering 507 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly engineers who arrive promptly, keep properties exceptionally tidy, and explain maintenance procedures clearly. People appreciate the seamless user experience, noting that booking appointments easily and receiving helpful reminders make managing home maintenance completely effortless. However, some reviewers were not happy with customer communications, pointing out frustrating delays in scheduling, long wait times for emergency repairs, and missing replacement parts. A few customers also felt that communication during urgent situations could be greatly improved when dealing with unexpected heating breakdowns and lack of prompt call-backs.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting polite and efficient engineers who arrive on... See more

Staff

Consumers find staff to be positive, highlighting that engineers and office workers are consistently polite,... See more

Customer service

Clients share positive opinions on customer service, highlighting excellent communication and friendly staff.... See more

Customer communications

Reviewers highlight ambiguous aspects of customer communications, reporting both helpful updates and... See more

User experience

People report positive experiences with user experience, highlighting speedy, efficient, and pleasant service... See more

Reviews shaping this summary

Had to change appointment which went smoothly though not sure I would be happy speaking to AI Jamie for anything else. David the engineer who did the service was friendly and efficient even bringing... See more

Company replied

Had my annual gas service that’s me for another year! Great service as always ! Engineer (Jordon) was very professional and friendly explained any questions I had. He took care of the property and... See more

Company replied

Straight away ,very forthcoming and polite,confident in everything he was doing ,kept me updated in recent repair asking if any such problems reoccurring I said nope happy as Larry,he chuckled Down t... See more

Company replied

GasSure contacted me just before my annual boiler service was due. We arranged a suitable date/time. We were reminded of our appointment again on the day before our service. The engineer text me t... See more

Company replied

Company details

Contact info

United Kingdom
www.jamesfrew.co.uk

4.7

Excellent

572 reviews

5-star

4-star

3-star

2-star

1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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(572)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Aug 21, 2026

Great service

The technician was prompt, efficient and courteous.

August 19, 2026

Unprompted review

Reply from Jamesfrew

Aug 24, 2026

Thank you Colin, for your 5 star review.

Aug 21, 2026

Engineer was very friendly and had a…

Engineer was very friendly and had a nice manner. Arrived when he said he would. Good communication.

August 20, 2026

Unprompted review

Reply from Jamesfrew

Aug 24, 2026

Thank you, for your 5 star review.

Aug 21, 2026

Annual central heating check

Polite and on time.
On previous visits the radiators were always checked (not sure if this is part of the contract or not), however the engineer didn’t do that until I queried it. He then went round the house checking them without any issues.
All in all a good experience

August 20, 2026

Unprompted review

Reply from Jamesfrew

Aug 24, 2026

Thank you, for your feedback.

Aug 20, 2026

Absolutely excellent service

Absolutely excellent service, you kept me well informed about my visit and your representative was courteous, and efficient. It is a great service incomparable to the previous poor service that I received (or didn't) from Home serve. Will and have recommended to friends.

August 20, 2026

Unprompted review

Reply from Jamesfrew

Aug 21, 2026

Thank you Mr Hutchinson, for your 5 star review.

Aug 20, 2026

Good service as usual

Good service as usual. Engineer attended & was friendly & efficient, no issues at all.

August 18, 2026

Unprompted review

Reply from Jamesfrew

Aug 20, 2026

Thank you Robin, for your 5 star review!

Aug 19, 2026

Your employee did a thorough job today…

Your employee did a thorough job today servicing the boiler and attending to two gas fires.

August 19, 2026

Unprompted review

Reply from Jamesfrew

Aug 20, 2026

Thank you, for your positive feedback.

Aug 19, 2026

I received a quick and efficient…

I received a quick and efficient service from gas sure

August 19, 2026

Unprompted review

Reply from Jamesfrew

Aug 20, 2026

Thank you, for your 5 star review!

Aug 19, 2026

Excellent service

August 19, 2026

Unprompted review

Reply from Jamesfrew

Aug 20, 2026

Thank you Marie, for your 5 star review!

Aug 19, 2026

August 13, 2026

Unprompted review

Reply from Jamesfrew

Aug 14, 2026

Thank you Andrew, for your 5 star review.

Aug 13, 2026

Engineer was very polite ,informative…

Engineer was very polite ,informative and professional

August 13, 2026

Unprompted review

Reply from Jamesfrew

Aug 14, 2026

Thank you Allan, for your 5 star review.

Aug 12, 2026

Excellent

Excellent service, arrived on time and really pleasant, friendly guy doing the work quickly and thoroughly. Very impressed.

August 12, 2026

Unprompted review

Reply from Jamesfrew

Aug 13, 2026

Thank you Andy, for your 5 star review.

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