Janilink Corporation | Janitorial Supplies Reviews 

146
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Just don't do it. The owner is rude. So rude I would rather throw my money away than spend another dime there. You spend thousands and they're is absolutely no customer service. Customers do show up b... See more

Company replied

Rated 1 out of 5 stars

It’s amazing to me how a company can be in business with customer service as bad as Janilink. 4 emails 3 phone Calls with the same customer service rep Mike. I was told I have never spoken with you... See more

Rated 1 out of 5 stars

I ordered the product on Tuesday, I am a 1 day delivery from Atlanta, the product was not shipped until Friday despite the sales rep telling me it would ship Thursday. They notified me of shipment on... See more

Rated 1 out of 5 stars

Horrible customer service!!! They are unprofessional and don’t care if they get an order wrong…they will wait until you get you shipment to notify you that they were out of stock on part of your orde... See more


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1.1

Bad

TrustScore 1 out of 5

146 reviews

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No recent history of asking for reviews

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1.1

All reviews

(146)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Great products at good prices

Janilink is an excellent source for all janitorial needs. They offer a wide diversity of products and provide quick and complete service. Highly recommend them for all your cleaning/maintenance needs.

February 26, 2012
Unprompted review
Rated 5 out of 5 stars

Just what I needed. Fast!

I use my mop and bucket every day. The old press I had worked with my smaller mops and it fit over my laundry sink. I could never find another one that did that. I found this one on line and bought it and it arrived in quick time. It is perfect and does exactly what I needed it to do.

February 22, 2012
Unprompted review
Rated 4 out of 5 stars

Overall, I was very satisified

I ordered the acrylic floor stripper and it worked like it said it would. The acrylic sealer had been on my basement floor for
ten years, so it took several coats of stripper. My floor looks great again! I only wish it wouldn't have taken so many coats and so much time.

February 7, 2012
Unprompted review
Rated 5 out of 5 stars

Fast service!

Feather dusters are not easy to find. My husband is a school custodian and likes to use them in tight spaces in cluttered classrooms. I like them for dusting off the baseboards in our house. The shipping by FED EX is a bit pricey, but the package arrived in just three days and in very good condition. Thank you.

February 4, 2012
Unprompted review
Rated 3 out of 5 stars

Online ordering needs work.

The products and prices are great. But the web site is not user friendly. It was not possible to list separate addresses for shipping & billing. It kept confusing them. After that, I received an e-mail stating that they could not ship to a PO box & they needed my street address. I immediately replied with my street address and they shipped it to the PO box anyway! FedX called to get my street address, so i did get my products.

January 30, 2012
Unprompted review
Rated 5 out of 5 stars

Out of stock turned into upgrade

JaniLink e-mailed to let me know they were out of stock on the can liners I wanted to buy 2 cases of - then, offered to ship a slightly better grade for the same price.

January 23, 2012
Unprompted review
Rated 1 out of 5 stars

Never Again

DO NOT WASTE YOUR TIME with this company. Order not delivered on time - 4 days late. Called multiple times - flippant attitude given to me. Was told it was Fed Ex's fault my order didnt go out on time and that they forgot to pick it up - really? That was three days after it should have been delivered and it hadn't even made it out of the store. Incorrect items shipped. Charged higher prices than what was listed online. Had to argue forcefully for credit.

January 22, 2012
Unprompted review
Janilink Corporation | Janitorial Supplies logo

Reply from Janilink Corporation | Janitorial Supplies

We apologize for your inconvenience Beth. I personally looked into your order number to find out what the issue was. Apparently Fedex did not pick-up your package the day they were supposed to, causing a delay that we sincerely apologize for. We were upset just as you are, and made sure to voice our concerns to Fedex. We will take the blame for this mishap, and hope you will try us again in the future! We also reviewed your order details and compared the prices to those on google. I cannot see what products were listed lower than ours. The Impact Plus Degreaser is not available for purchase online... and the Eco Green Loop End Mop you purchased is the cheapest ECO Green Loop End Mop available online. Period. We encourage our customers to voice their opinions through this service, but frown upon misleading statements that can confuse others. We are dedicated to providing quality service, and would love to talk to you personally about your troubles. We also request that you reconsider your low rating.

Warmest Regards,

Janilink Corp.

Rated 5 out of 5 stars

Pleasently surprised!

When I placed my ordered the price was so much less than the competitors that I really expected a much lesser quality, not so.

When one item was out of stock a representitive called me and offered a like item at yet a cheaper price.

I will always check Janilink first when ordering on-line

January 21, 2012
Unprompted review

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