So far I have been very satisfied with the boxes I have gotten. They have included a wide variety of candies and snacks that I haven't seen or tried before. Their current warehouse change has led to... See more
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Review summary
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Chip Star Potato Chips - Nori Shio Seaweed Salt if you like the taste of seaweed then you will like these chip the just taste like the the us chips from pringles chips come try them Japan candy store... See more
I rated this a four star because they have a lot of options, drinks, food, snacks, items, etc. They have everything very organized and I haven’t had any issues on the website. The only sucky thing is... See more
It's nice to see so many different colorful and designed products. Probably you discover every time something new. Room for improvement is the lack of labelled products with vegan or vegeterian.
4.0
Great
792 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great Snacks
They always have such a nice variety of snacks for a reasonable price. Such a great gift idea for those who want to try new and exciting snacks.
August 7, 2025
Unprompted review
I love shopping here!
I love shopping here! The snacks are so fresh, unique, and always comes in time. I highly recommend the snacks and ordering the boxes because they always come with delicious surprises.
August 1, 2025
Unprompted review
AMAZING
There where so many products, I couldn't choose! I liked trying them out, 10 out of 10!
August 8, 2025
Unprompted review
Quite an extensive selection of candies…
Quite an extensive selection of candies and snacks.i am built for these candies so I better place another order
July 23, 2025
Unprompted review
Very good!!
August 8, 2025
Unprompted review
My one special treat
I've never had a need to call their customer service, but their regular service is fantastic. I love the stuff that I get and it's always fresh and in good condition. In this economy have cancelled almost everything but i've kept this.
August 8, 2025
Unprompted review
They have amazing snacks for a great…
They have amazing snacks for a great price including some of my favorites that most stores don't carry anymore
August 8, 2025
Unprompted review
BRO.
I ordered 4 items and they were ALL in stock when I ordered. I have only received one. I ordered June 28th, and it is now August. I have received no updates, no notices on how these products randomly ran out of stock as soon as I ordered them? That now I need to put my phone number in for them to tell me when they'll be restocked. If I order something with a promise of there being a stock of those products, what sense does it make that now I can only receive one product that in of itself took almost a whole month to arrive?
August 1, 2025
Unprompted review
Reply from Japan Candy Store
Hi Saphiric! I'm very sorry to hear about your experience. I was not able to find any orders with your name. Could you please email me at hello@japancandystore.com so I can help? Thanks!
Frustratingly Long Delay
I'm incredibly frustrated with this company. I ordered my first time in May and STILL haven't gotten my order. It took me reaching out to them to get any info on what was happening and even then they weren't able to even give me an estimate on when my parcel might arrive. I was talked out of canceling the order last month by an employee, but at this point I'm thinking the money would've been better spent somewhere else. Most of the snacks I picked are available on Amazon, Haisue, or other online candy stores that I know will get my order to me within a month.
64 days and counting. This is ridiculous.
The only reason I gave two stars is because the staff I talked to were very polite.
*Edit: Coming up on three months and still nothing. I reached out to the company to cancel. Don't recommend this shop at all based on my experience.
May 18, 2025
Unprompted review
Reply from Japan Candy Store
Hi Aiden! Thank you for your patience! We have some good news! Our Tokyo warehouse is now ready, and I assure you that we'll ship your order asap. Kindly message us again if you have further concerns — we’re here to help!
DO NOT ORDER FROM THIS PLACE!
DO NOT ORDER FROM THIS PLACE!!
Put in the order June 2nd. After a few weeks I sent an email asking what happened. Got a response that said they were moving their warehouse from Hong Kong to Tokyo. After a month I sent another email and received no response. They were quick to take my money, but are now bothered that I want the order I was promised, and can’t seem to respond to emails anymore. So I guess I’m out of $60. Total scam.
June 2, 2025
Unprompted review
Reply from Japan Candy Store
Hi Erik! Thanks for your patience! We notified all our customers by email about potential delays as we transitioned our warehouse from Hong Kong to Tokyo in response to U.S. tariffs. The good news is, our warehouse is now ready and we are shipping orders already.
Since you have requested us to cancel your order, we replied to your email and refunded your payment. Please feel free to reach out again if you have any further concerns or questions.
Great snacks!
July 11, 2025
Unprompted review
Reply from Japan Candy Store
Thanks so much for your kind words! If you haven’t tried our snacks yet, we hope you’ll place an order and discover your favorites! 😊
..........
July 15, 2025
Unprompted review
The rescue box was a good deal
The rescue box was a good deal, with a well-chosen selection of treats. I was especially fond of the little mochis.
January 11, 2025
Unprompted review
Very amazing candy
Very amazing candy! Absolute amazing quality and good.
July 3, 2025
Unprompted review
I think that the Japan Candy syore is…
I think that the Japan Candy syore is amazing because thier is such a wide verity of candy
July 11, 2025
Unprompted review
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