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Der japanisch-asiatische Einrichtungsstil ist zeitlos. Das japanische Design in seinem einfachen und klaren Stil ist einzigartig.
Germany
I bought a deshi futon 90cmts x 200cmts and 4 lagen. I'm very satisfied with the quality of the futon. I got no problems with the delivery it was a considerable size for the packaging but, the delivery person got it upstairs. The lieferzeit is exactly what it says in the website 4-6 weeks, so just keep that in mind when ordering.
Very bad services.
I only had really bad services with Japanwelt. My girl and me decided to buy a japanese futon for our home. We had some doubts so we contact Japanwelt, they replied our email very fast answering the question. So far so good.
At the end we decided to get a 160x200 futon and pay 30€ for the delivery. After a called from the delivery service and schedule a time to be at home, the guy came on a completely different day and hour without even notify it.
"Fortunately" my girl was at home at that moment. But he didn't want to get the futon all the floors up. He wanted to get another 30€ in cash for that.... My girl said that we already paid that, but he didn´t talk any english at all, so he left the futon on the building landing area and he left....
Of course my girl couldn't get it up, so the futon was on the landing area the whole day until I got to home and I put it up.
After this I try to contact Futonwelt to know why happen that and get my 30€ back (2 emails + 2 calls) but they didn't reply to any of my emails and they just hang out my calls when I was calling...
Definitely not worthing at all buying at this shop. If you are lucky and everything works, then good for you. But if you have any problems after the buy, you can forget about your money. There is no costumer service after they get the money.
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Reply to Japanwelt:
Hi,
Unfortunately, I have to disagree with that too.
In your web section "Shipping" (english) there is no information about that, only prices and timings. So everybody would expect a delivery until your home. At least I've personally never seen a delivery until the ground floor… It makes no sense for me.
I've just checked your Terms and Conditions in your website - they are from April 2009, and there is not such information that you just wrote. You can check it by yourself.
Maybe there are more than one Terms and Conditions.
I've sent two emails after the problem, the first one was written on the 06/02/2014 at 16:33:16 titled "Unpleasant delivery". The second email was written on the 11/02/2014 at 11:34:00, with the same name. Please, look for them, or I can resend them to you. After that were the calls. And after that I also tried to get in contact to you through Paypal, but I couldn't make it through them.
So I made my effort to try to solve this before I posted this.
Reply from Japanwelt
Dear Mr Roig,
thank you for your feedback on TRUSTPILOT!
We want to take a stand on every important detail in your comment!
"After a called from the delivery service and schedule a time to be at home, the guy came on a completely different day and hour without even notify it."
This is not what we are used to. Normally the transportation company is very dependable - sorry for that! The thing is that we are not concerned with arranging delivery dates so it wasn't really our fault. With your agreement I would like to criticise the transportation company for this service. Maybe this will help others in the future not to experience the same situation.
"But he didn't want to get the futon all the floors up. He wanted to get another 30€ in cash for that...."
In our "terms and conditions" is written:
'Lieferung per Spedition: Die Lieferung erfolgt werktags von Mo.-Fr. frei Bordsteinkante.'
So you could have asked before or just read this information on our page. Organising this would have been possible, but you just didn't tell...
"After this I try to contact Futonwelt to know why happen that and get my 30€ back (2 emails + 2 calls) but they didn't reply to any of my emails and they just hang out my calls when I was calling..."
We would never just hang up so there must have been a technical problem! I've also checked our mails again. The last one is from 21.01. were I've written you that your order is in process and also your answer "Super! Danke!". After that we didn't receive any mail of you so how could we have been able to react on you displeasure?
All in all we understand that you are angry and that our service really seems bad to you. But this is not the "normal case" and we are really sorry for what has happened.
Best regards,
Japanwelt service
www.japanwelt.de
Japanwelt Inh. Gunar Fenner
Savignyplatz 6
10623 Berlin
Deutschland
Fon: + 49 (0)30-31808151
Fon: + 49 (0)30-31808152
e-Mail: info@japanwelt.de
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Reply to Mr Roig:
Dear Mr Roig,
we've checked the english version of our terms and conditions and we have to say that you are right. We were not aware of this until now. So you are right - the english version is not significant. We are really sorry for that and will work terms and conditions over as soon as possible.
Your mails I still can't find (even if I'm searching for the title "unpleasant delivery" and your name). Seems as if there were simply technical problems so that we didn't receive these mails - sorry for that!
This is not the kind of service our customers are used to. We are sorry that in your case so many things went wrong!
Best regards,
Japanwelt service
www.japanwelt.de
Japanwelt Inh. Gunar Fenner
Savignyplatz 6
10623 Berlin
Deutschland
Fon: + 49 (0)30-31808151
Fon: + 49 (0)30-31808152
e-Mail: info@japanwelt.de
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