Very poor. Delivery promised as ‘overnight’ but early on the delivery day - a Friday - the company announced it would deliver a fragile food parcel 4 days late - on Monday. Automatic email reply o... See more
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I placed an online order for a Mint velvet blouse in the sale. I was hesitant to place the order as the trust pilot reviews weren't very good. I missed out on my size on the Mint Velvet website so rel... See more
APC-JARROLDS. First order was delayed and then lost. At the same time a separate order was also delayed and lost. Redelivery happened at the correct time but arrived damaged, clearly dropped at some... See more
This review is about that odd garden centre place near Holt. The farm shop was pretty well stocked and the staff pleasant enough but the cafe was dreadful. Staff were rude and condescending. Overall n... See more
Company details
Written by the company
Jarrolds is the heart of shopping in Norfolk. With a beautifully curated range of products across beauty, fashion, home and our fantastic deli there is something for everyone. From style with beautiful, must-have fashion and taste with mouth-watering and exciting culinary delights to beauty with intoxicating scents and feel-good skincare, we know buying these items at Jarrolds is about more than products, but the experience of finding the perfect piece.
Contact info
London Street 1-11, NR2 1JF, Norwich, United Kingdom
- 01603 660661
- online@jarrold.co.uk
- www.jarrold.co.uk
2.5
Poor
183 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 5% of negative reviews
Typically replies within 1 week
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3rd floor restaurant
I haven't visited Jarrolds for several months and went to the 3rd floor restaurant and wish I'd not bothered. It was fairly quiet to what I would have expected. I wanted the vegetable soup and had to wait for about 10 minutes before being served, and even when I and another customer got the attention of a server she pretty much told us she was on sandwiches and baked potatoes. The latte i had was weak and tasted of poor quality also it was not as hot as it should have been. I used to enjoy my visits to the restaurant, come on Jarrold you are much better than this
December 21, 2022
Unprompted review
Reply from Jarrolds
Hello Steven, many thanks for leaving a review. I am sorry to hear that your recent experience in The Pantry was not as expected. I will be passing your comments through to our Food and Beverage manager for them to have a look at. . We look forward to seeing you again in-store soon. Kind Regards, The Jarrold Customer Service Team.
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4 days till told they didnt have the item in stock
Ordered a slow cooker as a christmas present, showed in stock on the website. Got an email after purchase saying they would check on the stock status. 3 days later, nothing so emailed to find out. 4 days after ordering im told theres no stock. Absolutely disgusting, if you do not have an item in stock, dont sell it. DO NOT ORDER FROM THIS SITE.
December 20, 2022
Unprompted review
Reply from Jarrolds
Hello, many thanks for leaving a review. Firstly, I would like to express my sincere apologies for the issue which you have experienced with your order. We never like to cancel orders and will always do our very best to complete an order. I would also like to thank you for taking the time to give us your feedback, as we really value our customers experience and your feedback helps us to improve our services. We run a fairly sophisticated system of stock control on the website and instore, as it is a waste of everyone’s time to advertise items which we can’t fulfil. We do use buffers on some of our e-commerce and we also have a web service call-back in the checkout to confirm that the item is still showing in store. With regards to your order, the item was sent out for picking and then again, for a second pick, but was unable to be located. Unfortunately with some departments there are occasions when items are not removed from the stock system that are faulty, or have been returned for some reason and not able to be re-sold, but again, may not been removed from our active selling stock in the correct way. Please accept my sincere apologies that this may have impacted your order. Kind Regards, The Jarrold Customer Service Team.
Took them 3 days to confirm item in stock…
Took them 3 days to confirm they had item in stock of an item ordered online - it was listed as in stock at the time I ordered it for Christmas. I had to contact them to find out what the hold up was, was informed 1st picker hadn't been able to locate it so sent a 2nd picker out. The next day told 'sorry, out of stock'. They need to act quicker than this, especially over Christmas period when there is already parcel delivery delay. Second time this has happened at Christmas time with Jarrold, unreliable - won't be using them again.
December 11, 2022
Unprompted review
Reply from Jarrolds
Hello, many thanks for leaving a review. Firstly, I would like to express my sincere apologies for the issue which you have experienced with your order. We never like to cancel orders and will always do our very best to complete an order. I would also like to thank you for taking the time to give us your feedback, as we really value our customers experience and your feedback helps us to improve our services. We run a fairly sophisticated system of stock control on the website and instore, as it is a waste of everyone’s time to advertise items which we can’t fulfil. We do use buffers on some of our e-commerce and we also have a web service call-back in the checkout to confirm that the item is still showing in store. With regards to your order, the item was sent out for picking and then again, for a second pick, but was unable to be located. Unfortunately with some departments there are occasions when items are not removed from the stock system that are faulty, or have been returned for some reason and not able to be re-sold, but again, may not been removed from our active selling stock in the correct way. Please accept my sincere apologies that this may have impacted your order. Kind Regards, The Jarrold Customer Service Team.
Reply from Jarrolds
Hello Gallery, many thanks for leaving a review. We work hard at being as efficient as possible with the orders that come through to us.We look forward to seeing you again in-store soon. Kind Regards, The Jarrold Customer Service Team.
Great independent shop
Always good to support a local independent shop. Friendly, helpful service as usual.
Great to speak to a real person within seconds when I rung customer services.
November 30, 2022
Reply from Jarrolds
Hello Louise, many thanks for leaving a review. We are also continuously working hard to improve our standards of customer service and maintain the 'real person' contact. We look forward to seeing you again in-store soon. Kind Regards, The Jarrold Customer Service Team.
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I went to pick up my order on floor 2
I went to pick up my order on floor 2 . When I approached the desk the women on the desk looked at me and then just picked up the phone to make a call. I found this extremely rude, no comment, no sorry I will be with you in a moment. I do not understand why basic politeness was not possible. Fortunately a man saw this and came over to support us. What a shame I left feeling that Jarrolds had failed with this lack of customer care.
November 25, 2022
Reply from Jarrolds
Hello Christine, many thanks for leaving a review. I can only apologise for your recent experience with ourselves not being as you would have expected. We are continuously working hard to improve our standards of customer service. I will pass along your comments to our CS manager for them to have a look at and use to modify any future training and to feed back to the customer facing staff. Apologies again and we look forward to seeing you again in-store soon. Kind Regards, The Jarrold Customer Service Team.
Jarrolds is fantastic shop excellent…
Jarrolds is fantastic shop excellent choice. Great place to shop and treat yourself to lunch.
December 2, 2022
Reply from Jarrolds
Hello RTW, many thanks for leaving a review. We are also continuously working hard to improve our products and service. We look forward to seeing you again in-store soon. Kind Regards, The Jarrold Customer Service Team.
Lovely store
November 26, 2022
Reply from Jarrolds
Hello Ellen, many thanks for leaving a review. We look forward to seeing you again in-store soon. Kind Regards, The Jarrold Customer Service Team.
Just love all that Jarrolds have to…
Just love all that Jarrolds have to offer and staff are always so professional and helpful.
November 29, 2022
Reply from Jarrolds
Hello Catherine, many thanks for leaving a review. We are also continuously working hard to maintain our standards of customer service. We look forward to seeing you again in-store soon. Kind Regards, The Jarrold Customer Service Team.
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Seafood and wine bar…
I would like to thank everyone in the seafood and wine bar for there excellent service.Delicious food and they couldn’t have made our lunch out anywhere better.!!we will definitely be back.thanks once again.j Baker
November 26, 2022
Unprompted review
Reply from Jarrolds
Hello JBaker, many thanks for leaving a review. We are also continuously working hard to maintain our standards of customer service and are pleased The Bay was to your liking. We look forward to seeing you again in-store soon. Kind Regards, The Jarrold Customer Service Team.
The service I received was quick and…
The service I received was quick and the staff were very polite
November 3, 2022
Reply from Jarrolds
Hello Sandra, many thanks for leaving a review. We are always looking to improve our service to our customers and am glad it met with your approval. Kind Regards, The Jarrold Customer Service Team.
The Jarrold store is absolutely fantastic…
The Jarrold store is absolutely fantastic, really well laid out and really nice to shop in. The newly refurbished lower ground floor deli is lovely, this along with a variety of excellent restaurants. The menswear section is not overly crammed with displays and has a nice flow when viewing, the ladies wear floor has a good spread of brands with a good staff ratio. The pop up stores are a nice addition with some great displays, all in all a great classy independent department store which is head and shoulders above the competition.
November 11, 2022
Reply from Jarrolds
Hello Jules, many thanks for leaving a review. We are always looking to improve our store, the products we stock and the service we provide. I am glad it meets with your approval. Kind Regards, The Jarrold Customer Service Team.
Order honey online I could not find in…
Order honey online I could not find in stores in London. Order arrived quickly. I also contacted the team by email to enquire about an out of stock item and they responded very fast.
September 1, 2022
Unprompted review
Reply from Jarrolds
Hello Mai, many thanks for leaving a review. We are always looking to improve our service to our customers and am glad it met with your approval. Kind Regards, The Jarrold Customer Service Team.
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Called to collect my purchase in store…
Called to collect my purchase in store at click and collect, the gentleman that served me bent over backwards to help can’t praise him highly enough! Unfortunately I didn’t get his name, credit to the company!
November 5, 2022
Reply from Jarrolds
Hello Keith, many thanks for leaving a review. We are also continuously working to maintain our standards of customer service and are pleased it was to your liking. We look forward to seeing you again in-store soon. Kind Regards, The Jarrold Customer Service Team.
Excellent customer service
Really quick service and I received updates that let me know exactly what was happening. The order was in store ready for collection the day after I made the online order, very impressed they were able to work on it straight away.
October 29, 2022
Reply from Jarrolds
Hello Denise, many thanks for leaving a review. We are also continuously working to maintain our standards of customer service and are pleased it was to your liking. We look forward to seeing you again in-store soon. Kind Regards, The Jarrold Customer Service Team.
Great online service at a great price
I had never heard of Jarrolds but when my item came up on a search far cheaper at Jarrolds than anywhere else, I decided to place an order, especially as it was a department store. I am so glad I did. Item arrived beautifully packed, on time and I was kept updated throughout the process. I would have no hesitation in using Jarrold's online service in the future.
October 31, 2022
Unprompted review
Reply from Jarrolds
Hello Kentishmaid, many thanks for leaving a review. We are also continuously working to maintain our standards of customer service and are pleased it was to your liking. We look forward to seeing you again in-store soon. Kind Regards, The Jarrold Customer Service Team.
Kathy norwich
Very kind and helpful and happy to buy again goods received were in perfect condition
October 18, 2022
Reply from Jarrolds
Hello Kathy, many thanks for leaving a review. Kind Regards, The Jarrold Customer Service Team.
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Reply from Jarrolds
Hello Keith, many thanks for leaving a review. Kind Regards, The Jarrold Customer Service Team.
On line order for pick up at Norwich store.
I ordered a Smeg kettle online. Was kept informed throughout process and my order arrived for pick up at the Norwich store promptly. Staff were very polite.
October 16, 2022
Reply from Jarrolds
Thanks for your custom and review.
Easy collection system but would have…
Easy collection system but would have liked to have been able to add points to my loyalty card.
October 14, 2022
Reply from Jarrolds
Hi Jane, Thanks for your order and your feedback. Your purchase would have automatically been tracked via the website when you made your purchase.
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