I found the pastry bags easily on the website, they were in-stock, and I ordered them. They shipped quickly, albeit a little more expensively than I had expected, and arrived quickly. The pastry bags... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Outstanding tried & true kitchen gear arrives fast! I love my new Kunz spoon and find myself reaching for it daily. It's fantastic for a variety of simple tasks especially if you love the right tool... See more
Company replied
After some shopping around, it was clear that JB Prince is the place to go for restaurant quality rubber cutting boards. Easy to order, shipped promptly and good followup communications.
Company replied
I’m very happy with the entire buying process. The spoons became very popular after a review in Wirecutter. Despite the challenge my set arrived within a week. I purchased two for myself with the othe... See more
Company replied
Company details
- #2 of 2 best companies in Restaurant
- #3 of 4 best companies in Cutlery Store
- #16 of 41 best companies in Food Products Supplier
- #14 of 46 best companies in Kitchen Supply Store
- #1 of 2 best companies in Knife Manufacturing
- #4 of 5 best companies in Knife Store
Written by the company
JB Prince is a provider of the world's finest chef tools, cutlery and equipment for professionals in the culinary industry. We have only quality products. Shop online or visit our store in New York!
Contact info
36 East 31st Street - 6th Fl., 10016, New York, United States
- (800)473-0577
- customerservice@jbprince.com
- www.jbprince.com
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful addition to my kitchen toolbox.
I’m very happy with the entire buying process. The spoons became very popular after a review in Wirecutter. Despite the challenge my set arrived within a week. I purchased two for myself with the others bought as gifts for friends in the industry. The spoon is well balanced and I am finally able to form a respectable quenelle.
April 2, 2026
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
The ease of the transaction.
April 2, 2026
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Very prompt
Very prompt! Products ordered were gifts for sons-in-law. Have ordered for them from JBP before and have always been satisfied with quality.
March 30, 2026
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Delivery service.It took 45+ days to…
Delivery service.It took 45+ days to receive order .Finally came in after calling because of a deadline for Easter Sunday.Received item a week after my deadline.
March 30, 2026
Reply from JB Prince Company
Hi Chef,
Thank you for your patience, and I'm truly sorry your order arrived so late. We completely understand how frustrating it is to wait for something past its expected delivery date. That's not the experience we want for you, and we take full responsibility.
As a small gesture of apology, we've already processed a full refund of your shipping cost, which should appear in your account within 3–5 business days. Please be on the lookout for this.
We value your trust and hope this doesn't discourage you from shopping with us again. If there's anything else we can do to make this right, please don't hesitate to reach out — we're always happy to help.
Again, we're so sorry for the inconvenience. Thank you for giving us the chance to make it right.
Warm regards,
Daniel
JB Prince Customer Support
Where's my stuff?
As of this email, I have not received my package. It was mishandled and delayed buy UPS. I have been buying equipment from JB prince for years. This is my first experience with delivery people not getting the product to me when stated.
April 3, 2026
Reply from JB Prince Company
Hi Chef! We do apologize for any delay. It appears that UPS had some sort of delay in their process out of our control, but we do see that the item was delivered as of Saturday the 11th. If there is ever an issue with your order in the future, please do not hesitate to reach out to customer service for assistance, 1 800-473-0577. Thank you Chef!
They have very good and polite and…
They have very good and polite and kindness behaviour staff
April 10, 2026
Unprompted review
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
The spoons arrived very quickly
The spoons arrived very quickly. I ordered three, for myself and two daughter-in-laws. I thought the spoons were excellent but the cost of shipping was ridiculously expensive.
April 1, 2026
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience! We also understand shipping is much to be desired and are constantly working with UPS to attempt to bring better rates to our customers.
Absolutely no reservations!
April 1, 2026
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
I love these spoons!!!
March 27, 2026
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
I received my order on time
I received my order on time. The product quality is great!
March 23, 2026
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience!
Perfect design/function
To my delight, I received my Gray Kunz spoon very quickly! I was initially confused by the color of the spoon in the picture (it looks matte). I keep it nearby and reach for it instinctively. It's the perfect balance of design and function--like finding my perfect "spoonmate"! Thanks JB PrinceCo.!
March 16, 2026
Reply from JB Prince Company
Hi Chef, Thank you for your feedback! We’re glad to hear you enjoyed your experience! <3 spoonmate!
delivered fast but had scratches
delivered fast, but the dough laminator had visible scratches on the front panel.
March 13, 2026
Reply from JB Prince Company
Hi Chef, apologies on that! I have forwarded this over to my customer service team to reach out to you for assistance, if they have not already!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.