Surprising to see AI must be involved to fill out the order form almost without my input. Biggest complaint is wasting a page on print out asking in color "How was your order experience with us?" Ot... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The pricing was very competitive and lower than most. It is an easy purchasing system in place on the website and checkout was a breeze with lots of payment options. If the shipping is as prompt... See more
Company replied
I have ordered from this company several times and have never been disappointed. From ordering to receiving my shipment has been on point. It's nice they have a wide range of products, some on the hig... See more
Company replied
I have ordered safety supplies previously with great results. Returned to set up an account. Resell Certificate for Tax Exempt was quick and easy. Very responsive and put my order thru in short tim... See more
Company replied
Company details
Written by the company
JB Tools has the best automotive tools for sale online. We sell hand tools, garage tools, automotive lighting, power tools, shop equipment and tool storage.
Contact info
31720 Plymouth Road, 48150, Livonia, United States
- www.jbtools.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Small tire bead expander.
Had the small tire bead expander I needed in stock. Close to my location.
December 14, 2025
Unprompted review
Reply from JB Tools
We value your comments, Robert. It’s gratifying to know that our inventory met your needs and that our location was convenient. Thank you for your business.
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I tried to order a 13mm impact swivel…
I tried to order a 13mm impact swivel socket for ¼ drive a week ago and got a regular 13mm impact for ¼ inch and can't get ahold of anyone to do a return.
December 3, 2025
Unprompted review
Reply from JB Tools
Thank you for reaching out and sharing your experience with us, Randy. I'm sorry to hear that you received the incorrect item and have had difficulty contacting us for a return. We strive to ensure our customers receive the right products and the support they need. Please contact us at support@jbtools.com and we'll assist you accordingly.
Easy to navigate the website
Easy to navigate the website, and the order process was fast.
December 13, 2025
Unprompted review
Reply from JB Tools
Hi William, Great to hear that everything went well! That’s always our goal. Thanks for the positive feedback!
Reply from JB Tools
That’s great to hear, Lawrence! We work hard to make sure everything goes smoothly. Thanks for the feedback!
Very easy and straightforward and…
Very easy and straightforward and hassle-free.
December 13, 2025
Unprompted review
Reply from JB Tools
We appreciate your thoughtful review, Ellen. It’s encouraging to know that the experience was simple and efficient. Thank you for choosing our company.
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Easy to find with a Google search
Easy to find with a Google search. Best price.
December 12, 2025
Unprompted review
Reply from JB Tools
Awesome—thanks for letting us know, George! We love hearing that customers find us easily and get great value. Come back anytime!
I have total regret with dealing with…
I have total regret with dealing with JB tools. No one is there for “live chat”. No one is there to respond to emails or even replying to voicemails. Since dec 6 2025 - Dec 12, 2025. Nothing. I wonder how in jbtools stay in businessi.
December 6, 2025
Unprompted review
Reply from JB Tools
Thank you for taking the time to share your feedback, Lowell. I'm truly sorry to hear about your recent experience with our customer service. We strive to provide timely and effective support, and it's clear we fell short in your case. Your concerns are important to us, and we are actively working to improve our communication channels to ensure that our customers receive the assistance they need. Please feel free to reach out to us again at support@jbtools.com, and we'll do our best to address your concerns promptly.
Reply from JB Tools
Appreciate the kind words, Darcy! We’re glad the website was smooth and the prices stood out. Come back anytime and thanks for choosing us!
It was a fast and easy ordering…
It was a fast and easy ordering process. Looking forward to seeing my tools
December 11, 2025
Unprompted review
Reply from JB Tools
Hi Gary, We value your comments and appreciate your support. It’s wonderful that the ordering process worked smoothly for you. We hope your tools arrive promptly and perform well.
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Easy to use website
December 9, 2025
Unprompted review
Reply from JB Tools
We’re grateful for your feedback, Noah. Knowing that our site was user-friendly helps us continue refining it. Thank you for your support.
To difficult to place order
To difficult to place order. You should a choice whether you want write a review. Just let me
December 9, 2025
Unprompted review
Reply from JB Tools
We’re sorry the order was hard to place, Louis, and that the review prompt felt pushed. That shouldn’t happen. Your feedback helps us improve, so thank you for sharing. We’ll take your comments to help make things better.
if you do get in touch with me for…SilverBarK
if you do get in touch with me for anything TEXT ONLY, deaf as a rock. Excellent site. First Timer to your company. I use J/B Weld all the time dont know if its the same company but it does work. Your site again is quite good and simple to use. Thanks Again and Merry Christmas and Happy New Year. Stay safe God Bless. CB vet.
December 9, 2025
Unprompted review
Reply from JB Tools
Thank you for your thoughtful words, James, and your helpful communication note. We’re happy your first experience was a good one and that the site met your expectations. Wishing you a Merry Christmas, Happy New Year, and continued safety!
Fast and easy with clearr directions
December 9, 2025
Unprompted review
Reply from JB Tools
Love hearing this! So happy the process was quick and the directions were clear for you! A smooth process with clear steps is exactly what we aim for. That makes our day. Thanks for choosing us, Dr. DiFabio!
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This product info says 9/16 x 1 5/8 it…
This product info says 9/16 x 1 5/8 it should say ; 9/16 x 18 x1 5/8 this shows dia. X thread x overall lgth . I have a set with the coarse threads you sent which are the wrong threads at 9/16 13 . It isn’t worth shipping them back so i guess i pay 60 dollars for three lug nuts .
December 8, 2025
Unprompted review
Reply from JB Tools
Thanks for pointing that out, Chuck, and we’re really sorry about the incorrect thread size you received. We understand how frustrating that must be, especially with the return costs involved. Please reach out to us at support@jbtools.com so we can review your order and assist you further.
Made my order and my purchase came…
Made my order and my purchase came three days later was able to complete my project. Great service!!!!
December 3, 2025
Unprompted review
Reply from JB Tools
Happy to hear everything arrived right on time for your project, Lawrence! That’s what great service is all about. Thanks for the awesome feedback!
Well so this is my first purchase
Well so this is my first purchase. I will update if all goes as planned .
December 5, 2025
Unprompted review
Reply from JB Tools
Hi Steve, Thanks for giving us a try on your first purchase! We’re excited to have you as a new customer. Hope everything goes perfectly for you!
AAAAAA++++++++++++
December 3, 2025
Unprompted review
Reply from JB Tools
This totally made our day, GM—thank you! We’re so glad we delivered a great experience. Looking forward to helping you again soon!
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Reply from JB Tools
Thanks a ton, Natalia! We’re glad the quality stood out and made your experience a good one. Looking forward to serving you again!
My go to site for buying tools!
I have ordered from this company several times and have never been disappointed. From ordering to receiving my shipment has been on point. It's nice they have a wide range of products, some on the higher end for commercial use but also plenty of the same items at a homeowner or small business level with price points. Always find better deals through this company when shopping.
December 2, 2025
Unprompted review
Reply from JB Tools
Thanks so much, Shafeek, for the amazing feedback! We’re really glad every order you’ve had with us has gone smoothly. We love offering options for everyone, and we’re happy you keep finding great deals!
Easy to order
December 2, 2025
Unprompted review
Reply from JB Tools
Thanks so much, Kimberly! We’re glad ordering was super easy for you. That’s exactly the kind of experience we love giving our customers!
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