J.D. Byrider - Springfield, MO Reviews 

Kevin went above and beyond beyond for me!! He was really cool easy to vibe with and talk to & he do what he needed to , to get me in a ride. Anyone going here to purchase a car or any vehicle Kevin is highly recommended. It’s a long process, but worth the wait. The whole crew did wonderful , but biggest shoutout to KEVIN

Byrider on Halloween this year we went to By Rider in Springfield Missouri. The salesman was phenomenal! Very friendly and very helpful... However things went south when this big finance person came to talk to us... I have a bad habit of casually cussing... And I realized it and quickly apologized... The finance managers exact words were "It's ok we are all over 21 and white." I was furious beyond words and walked out. People this ignorance has NO place especially in a professional environment! Yea I get it may be an "old phrase" but trust me it didn't age well at all! I sat on this for over a week so I didn't lash out overboard, but it still pisses me off a lot! I can not speak for other By Riders, but unless you want to deal with racist comments I would avoid Springfield By Rider at all cost!

First I want to say that buying my Equinox at JD Byrider was a good experience. The actual buying part. My current employer is friends with the owner of the Springfield JD Byrider location and recommended I try going to JD Byrider. Super simple buying processes. Everyone was very friendly.
It has been 4 months since I purchased my Equinox. For the last month/month and a half it has been nothing but problems. I bought in March 2019 by May 2019 I started having issues. My Equinox was using an enormous amount of oil and for some reason gas was mixing with the oil. Took it to JD Byrider they told me they would fix it under the warranty and would cost me nothing. They replaced the high pressure fuel pump...It fixed NOTHING. June comes and I call the service department tell them my Equinox sounds like a diesel. They have me bring it in. Paul the service manager calls me and tells me I need a new motor. The motor in the 2011 Chevy Equinox was recalled and they should of done more research on that vehicle before selling it. He told me they would give me a loaner car to drive while the fixed my Equinox but it would take 2 weeks for a new motor to come in. So I should just keep driving my Equinox they way it is until the motor gets there. Motor comes in around the 1st of July. They don't schedule me until July 8 to drop off my Equinox making me drive with a bad motor for a total of 3 weeks. When I drop off my vehicle the loaner they give me was a joke. No rear view mirror, no radio, the gas gauge doesn't work. Total junker. But they told me that it would only take about 2 days to fix. So I say ok to the junker. 4 days later I call them (they never called me) to see what was going on when was my Equinox going to be finished. I got to talk to Paige. She is the rudest person ever. Basically told me it would be done when it was done. I called back and talked to the service manager, he tells me the new motor was not compatible with my Equinox (wouldn't you research that before you pull out at motor) and that they need to order parts but he has a nicer loaner car for me. So I go get the nicer loaner car which is not much nicer it has a rear view mirror and radio, but sounds like crap. Seriously kinda afraid to drive it as I really feel like it's going to break down. Paul tells me it will be just a day or 2 more. Well that was 4 days ago. Still haven't gotten a phone call about my Equinox. So I called and got to talk to Paige again. Again she is very rude.I dont know maybe she is just a rude person , but it's very unprofessional. She tells me they are taking out the motor and putting in another one. I ask for info on the new motor she says they don't have it and I will know something when they do and hangs up on me. So I get to pay over $500 a month for a Equinox that just gets to sit in a shop for a month and no one can communicate with me. Horrible service. I'm about to say screw my credit and just let them keep it.

Very friendly people and willing to work with you. Just expect to be there all day

It was such a pleasant experience. The people were not only helpful but they were friendly. Great overall experience. I would recommend to anyone looking for a new vehicle.

Price is right for the Commander we bought. Fast and extremely friendly customer service. They will fit your car and budget needs! You all have a lifetime customer! Thank you!

They took awesome care of me when my car was stolen and every issue I have had.

Very professional and friendly. Came in for an oil change and they were very quick and efficient.

I took my car in for an oil change and had an extra request and they handled it with no problem.

Great dealership and a wonderful selection of affordable vehicles. The Service manager, Clay Hale, and the rest of the staff, goes above and beyond to make sure their customers are very satisfied. 5 stars all the way!!

This is the best and most prompt service keeping the customer in mind every step of the way. Thanks Clay!!

I’ve went through Sam twice and both times he got me a great deal. I love the customer service. Super glad I chose to go through JD Byrider.

Melinda was amazing, this was the best car buying experience I’ve ever had

Clay has been very good to me the last few years! Very good prices on repairs when the warranty is up! Clay thank you for putting up with me I know I haven't been the easiest customer over the years! You are awesome!

The staff is nice. I have a issue with my vehicle since I bought it 3 months ago and they won't fix it, says it is not on warranty. But it is marked off by the mechanic supervisor that it works, which it does not (cd player-makes a constant buzzing when vehicle not running). That leaves a bad experience with me and not a good impression for them

Sam was absolutely amazing and went above and beyond finding and getting me into a car!!! I will only deal with JD Byrider!!!

Best warranty available. You can't beat 3 years or 36,000 miles at a zero dollar deductible. Plus the staff is unbeatable, they go above and beyond to not only get you approved but in a vehicle that fits your needs and budget. Don't waste your time going anywhere else.

I have never in my life had a car lot treat me the way JDByrider has. They have taken care of my every need. When something on the car goes out they don't say you bought it as is, they say it's not a problem, let's get that fixed. Thank you guys you're the best.

Exceptional service . Professional staff . I would have no hesitation recommending them .