JDWilliams Reviews 

Would advise that delivery date is not correct was assured by 4 agents and on the confirmation email my order would be here within 5 working days at the latest I have chased up every day to be promised the same thing, I placed an order Sunday for a hot tub and was assured it would be here on Friday, it is now Friday and have now been told it will not arrive until Monday, however nobody will be here to collect it and I have booked the day off today to ensure I’m here to sign for it

Easy to pay instructions were easy to follow

Jetwash was never delivered.
Jd williams got my address wrong.
They then would not deliver to correct address. They then would not refund the £269 back to my card.
Jet wash was ordered 18th April 2026. And 6 weeks later they still have my money.. beware they don't deliver ..beware they take your money and don't refund. if I don't get a refund after next week 7th week then I have then got to claim money back via master card.
This is a nightmare company who have a history of deliveries going missing...beware don't use this company.

Dreadful delivery gone missing no one cares

I placed an order for a kitchen appliance online. I was given an order date which was a ten days after I made the order. A couple of days before my expected delivery date I had received an email saying that there was high demand for this product that I had ordered and it would be delayed. Just over a week later I was asked to arrange another delivery date which I had made. Three days after I arranged this delivery I received another email saying that the demand is high for this product and I won’t be receiving it on the arranged date and they would be in touch to arrange another delivery date.
If I had to wait for over six weeks from the time I ordered this product I would be asking myself do I actually need it.

Please do not order any Large items from this Company,you have no chance of a Return/Refund if like me,your item arrives damaged.
I am so disgusted and can not believe that they can get away with this kind of Service what about the Consumer Rights Act 2015 you should be able under Law entitled to Return for a full refund if item is damaged.Seems that does not include J D Williams?

Remind me why I stopped buying from you? Yes many
reasons and here is another. I have contacted you three times with a promise of a reply within 24hrs. Nothing. I ordered from you a bench and a bistro table and the matching chairs. Given a date and time for the bench to be delivered. Delivery driver arrived came to door went to van came back said he could not find our item. Eventually it turned up a few days later damaged and scuffed paint. Then the table and chairs where booked for delivery different company phone call on morning of delivery sorry they couldn't find them? Now they are ready for delivery on Friday this week a week later. I have paid £10 for one large item delivery and £3.99 for the other item. So I have paid £13.99 for the items to be lost damaged, cancelled and a rearranged delivery. This is just not good enough and all so have had NO replies to my messages.

Great help reliable staff well done guys

Easy on line payment system

Great site and great deals. Lots of options to choose from.

Just how easy it to make payments its really good 👍

Customer service not organised, helpful or even responsive. I placed a high value furniture order which arrived damaged and this was confirmed by myself and the courier via images and no resolution has been offered.
*UPDATE*
Resolution given after some time. Thankful for this but still not a great overall experience. Hopefully it was just a one off! Customer service and packaging needs more care.

This is one of the worst companies I have had the displeasure of dealing with. I returned 2 x items in one bag (as requested) used their returns label and got a proof of posting over the counter at my local Royal Mail branch, as requested. BUT I have not received my refund. Contacted this company via Facebook Messenger and waited more than 2 DAYS for them to reply to me. I was asked the same questions over and over again, verify this, that and the other. I complied with all their requests ... they have never got back to me!! So, then contacted JD Williams via their 'Live Chat' the customer service operator went through all the same questions (again answered fully by me) and finally he said I would receive my refund in 24 hours ....... Yep you've guessed it, I still haven't had my refund and I have now waited 10 days!!! Dishonest, badly run company! DO NOT USE THESE DECEITFUL COWBOYS!!!

Theirs is no complaints from me.
Everything with JD Williams group has been easy to use.
Website easy to navigate, all communication easy to read and understand.

DO NOT USE THIS COMPANY IMPOSSIBLE TO DEAL WITH IF THERES A PROBLEM.

I ordered a storage box which arrived incomplete. I rang them to try and resolve the issue. (Had to call several times). Eventually I was told I had to send it back. They arranged collection which never happened several times leaving me waiting in for a collection which never happened. The issue is still not sorted out and I’ve been trying to resolve the issue for two weeks now. In the meantime they still have my money for a faulty item. Even when I do send it back they tell me it will take nearly three weeks for my money to go back into my bank account. At this point I’m not sure I will ever get my money back.

The interest rate charged on my account since the company took over from marrissota is unbelievable on such a tiny amount.
£1 came of item and the other £4 was being taken in interest .I ended up owning more than I spent without a word from them.
I am Finished with them!

My advice if you can't wait weeks to get replies to emails, or large items picked up and credited back to your account so that you have the funds to order a replacement would be to use JD Williams for small purchases. The reason is because I swear the customer service is AI with the questions they ask, such as who are you when you have already contacted them 5 times on the same email chain. Getting a mattress collected is almost impossible even though It's within 30 days, I actually just threw it away in the end and contacted the Ombudsman. Funny how then I got the refund within 2 days, but still decided just not to use them again, and be careful of fees that they add to your account, they expect you to keep paying for items that should be collected even though they act deaf dumb and blind as to who you are when you email them.