It seems I am not alone! The 5” knife in my set simply snapped in half when I tried to cut a chilled Boost bar in half (another knife did this easily)… Response I received from LP simply said tha... See more
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See what reviewers are saying
Whatever Pan - just superb! Heats quickly, retains heat, silicon handles are very efficient, can be used in the oven (to certain degrees), even cooking. Rinses well, washes up with ease (husband can... See more
Company replied
Tried to claim under their 25 year warranty for a broken knife purchased in 2019 - what a waste of time - just a total refusal to accept. Obvious that this company is just the trading name for mass... See more
The knives rust! 25 year warranty? They don't cover the warranty in under 18 months. They blame the user for not caring for item properly, even though these were hand washed with soapy water and thoro... See more
Company details
Written by the company
It all started when a French chef living in the UK made a small order of restaurant quality kitchenware for his family and some friends. They loved the products so much that he decided to try to sell them to friends of friends. It was a success and a catalogue kitchen business was born. Fast forward 20 years, we now sell over 450 exceptional kitchenware products (all sustainable and responsibly manufactured) and have over 500,000 happy customers. At Jean Patrique, we truly believe in the health benefits of cooking from scratch, and we love making and sharing our own recipes. We also proudly support cooking schools, charities, and the chefs of tomorrow.
Contact info
Unit WS.W112, Vox Studios, 1-45 Durham Street, SE11 5JH, London, United Kingdom
- 0800 472 5969
- hello@jean-patrique.co.uk
- www.jean-patrique.co.uk
2.1
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
GREAT COMPANY
Have been impressed with all items purchased from this company over the past few years.
All fairly priced and value for money.
Fast delivery at all times. Great company to deal with and would recommend services.
July 29, 2021
Unprompted review
Reply from Jean Patrique
Hi Ms Hughes, we're so grateful for your 5-star review, we really appreciate you being a customer and helping to share a word about us. We're here for you anytime. Kind regards, Team JP
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I am very pleased but find a black residue after washing up,but this does not stop, whatever piece being great, and giving all that is promised.
I am very pleased but find a black residue after washing up, but this does not stop the item being great and giving all that is promised.
July 29, 2021
Unprompted review
Reply from Jean Patrique
Hi Monica, thank you so much for this review. We're very sorry to hear about this. If you wouldn't mind, could you please forward a photograph of your Whatever Pan with your order number in the subject line to hello@jean-patrique.co.uk, and our Customer Service team will look into this right away for you. Kind Regards, Team JP
FABULOUS SAUCEPANS!!
I was extremely happy with my beautiful new saucepans. I bought them around December 2020 and they're as beautiful and sparkling as the day I got them. Love the silicone handles on saucepans and lids, no burnt hands any more. Arrived well packed and in good time. Highly recommended
July 29, 2021
Unprompted review
Reply from Jean Patrique
Hi Jaffits, thank you so much for this excellent review. We're so pleased to hear that you love your new saucepans. We really appreciate you being a customer and helping to share a word about us. We're here for you anytime. Kind regards, Team JP
Great pan ❤
I Love my pan. Best buy ever. Cooks food quickly and is the food tastes Delicious. Easy to clean. Love my pan.
July 28, 2021
Unprompted review
Reply from Jean Patrique
Hi Hamill, thank you so much for taking the time to leave an excellent rating. We're enormously happy to hear that you got to experience the versatility of our pan. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime. Kind regards, Team JP
Best Pan EVER!!!
The Whatever Pan is the best Pan I have ever owned. 100 percent recommend; I used it every day and in fact thinking of buying another one.
July 28, 2021
Unprompted review
Reply from Jean Patrique
Hi Silvia, thank you so much for this 5-star review. We're enormously happy to hear that you got to experience the versatility of our pan. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime. Kind regards, Team JP
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This is a great pan
This is a great pan. Really versatile and robust as advertised. I haven't had the chance to use it outdoors yet but am looking forward to my next camping trip.
July 28, 2021
Unprompted review
Reply from Jean Patrique
Hi Marcus, thank you so much for taking the time to leave an excellent rating. We're enormously happy to hear that you got to experience the versatility of our pan. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime. Kind regards, Team JP
Jean Patrique 's products are excellent…
Jean Patrique 's products are excellent quality and although they made a mistake with my last order, it was promptly put right. Great company.
July 28, 2021
Unprompted review
Reply from Jean Patrique
Hi Chris, we're incredibly grateful for your kind feedback - it really means a lot to us. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime. Kind regards, Team JP
I’m thrilled
I’m thrilled with my new fry pan and lid. I wanted a pan that would be ok on the hob and also the oven. This fills the bill perfectly
July 28, 2021
Unprompted review
Reply from Jean Patrique
Hi Nana 63, thank you so much for this 5-stars rating. We're glad to hear that you enjoy cooking using your Whatever Pan. Thank you for being our customer. We're here for you anytime. Kind regards, Team JP
I’m a returning customer because the…
I’m a returning customer because the items bought have been quality, quick and efficient service and at excellent prices. My first port of call for any kitchen items.
July 28, 2021
Unprompted review
Reply from Jean Patrique
Hi Smudge, thank you so much for taking the time to leave an excellent rating. We really appreciate you being a customer and helping to share a word about us. We're here for you anytime. Kind regards, Team JP
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Brilliant product with fantasic…
Brilliant product with fantasic quality, fast delivery, all with a great price
July 28, 2021
Unprompted review
Reply from Jean Patrique
Hi Ali, we're so grateful for your 5-star review. Thanks so much for sharing your rating with us and the community. We're here for you anytime. Kind regards, Team JP
My Whatever Pan
My Whatever Pan is not very good for braising or for casseroles as you can’t stir easily to mix the ingredients or to thicken the juices.
July 28, 2021
Unprompted review
Absolutely awful bought your products…
Absolutely awful bought your products in March and im still waiting for the rest of my refund - despite contacting you on numerous occasions your company is totally rubbish and inept
July 28, 2021
Unprompted review
Reply from Jean Patrique
Hi Lorraine, thank you for posting a review, and we're very sorry to hear that your experience was not up to standards. I will look into this right away for you and will contact you by email shortly. Thank you for bringing this to our attention. Kind regards, Team JP
Always glad when items arrive.
Never had any problems with any of my purchases from Jean Patrique. The products have been, universally, of good quality and absolutely well suited for purpose. No hesitation in recommending them.
July 28, 2021
Unprompted review
Reply from Jean Patrique
Hi Buzzscorpion, we're incredibly grateful that you took the time out to leave this excellent review. Thank you for being our customer. We're here for you anytime. Kind regards, Team JP
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Quality products.100% buy again.
I have purchased hot plate.forever pan.toastie maker.knife set.
Absolutely amazing products.
July 28, 2021
Unprompted review
Reply from Jean Patrique
Hi Marlene, we're so grateful for your 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime. Kind regards, Team JP
Excellent pan with many uses and very…
Excellent pan with many uses and very easy to clean.
July 28, 2021
Unprompted review
Reply from Jean Patrique
Hi Sylvia, thank you so much for taking the time to leave an excellent rating. We're enormously happy to hear that you got to experience the versatility of our pan. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime. Kind regards, Team JP
Fantastic company
Fantastic company! Such high quality merchandise. I've ordered a top quality knife set that is outstanding quality + will last for years + years for such a small price. I absolutely recommend this company. You will not regret it 🙂
July 28, 2021
Unprompted review
Bought several items from this company…
Bought several items from this company the whatever pan is mint does everything you want it to , also wood and slate cheese board cracking piece of kit even bought one for our daughter she loves it
July 28, 2021
Unprompted review
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Items From Jean Patrique
I have bought quite a lot of items from Jean Patrique and have been very happy with them all. I have never had anything that has broken and everything has always been very well wrapped.
July 28, 2021
Unprompted review
Reply from Jean Patrique
Hi Trudy, we're so grateful for your 5-star review, we really appreciate you being a customer and helping to share a word about us. We're here for you anytime. Kind regards, Team JP
Value for Money
Good Quality Products with a Quick Reliable Service and Best of all Value for Money
July 28, 2021
Unprompted review
Reply from Jean Patrique
Hi David, we're incredibly grateful that you took the time out to leave us a 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime. Kind regards, Team JP
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