Jeep Official Reviews 436

I purchased a Jeep Compass in May 2022, but the nightmare began even before I took delivery. The vehicle I had originally ordered as brand new was sold to another customer in error. Rather than receiving an apology and a like-for-like resolution, I was pressured into accepting a replacement at a higher price and told to pay the difference. That set the tone for everything that followed.

Throughout ownership, the car has been plagued with recurring faults:

• Sudden, unexplained engine oil leaks
• Bluetooth connectivity dropping for days at a time
• The collision assist sensor triggering without cause — sometimes for up to 10 continuous minutes, including at motorway speeds where there was no vehicle or object anywhere near the car. The alarming part: the beeping would not stop even after pulling over and switching off the engine.
• The navigation screen cutting out spontaneously while driving, then restarting on its own

When I raised these issues with the dealership, I was told no fault could be found. No fault was found, yet the problems persisted.

The most serious incident occurred on Easter Monday on the M25. While driving in the fast lane, the car lost power with absolutely no warning. It began decelerating on its own, forcing me to make an emergency manoeuvre across lanes to reach the slip road — where I remained stranded from 5pm until 11pm before being towed home.

The car is still within warranty and has since been recovered to the dealership. What followed has been an exercise in frustration: Jeep Assist (which provided no meaningful assistance), the RAC, and the dealership have each passed me between them with no resolution in sight. The courtesy vehicle offered is wholly inadequate for a family with children.

I have never experienced customer service this poor. No accountability, no urgency, and no support — just endless phone calls going nowhere. The Jeep Compass is, without question, the worst vehicle I have ever owned, and the after-sales experience has been equally appalling. I would urge anyone considering a Jeep to think very carefully before doing so.

I wish I could give zero stars.
I am so thoroughly disappointed with my first purchase of the Jeep brand, a 2022 Grand Cherokee overland.

I had it for 5 wonderful days back in the start of February 2026. Then the snow came, and I made the mistake of putting it in four wheel drive. Then came the pop and the whirling grinding sound. I knew what it was, I have seen it happen to SUVs during extreme off-road use, but nah, not this, it can't be. 42,000km on it and the rear Differential disintegrated in about 7 inches of dry snow.

I haven't seen my jeep since. They said the original warranty will cover it, but there is such a back order that the service centre is yet to see the replacement. COVID they said..... Bovine excrement I say. Google 2022 grand Cherokee rear differential problems. It is not becaue supply chains have not recovered, it because stellantis (or whatever) allowed something that could barely survive on a flat straight Italian road, to be fitted onto one of the most iconic off road legends of all time.

Fiat money is money based on nothing but debt. It's fake, held up only be a systemic belief in it.
Ladies and gentlemen welcome to the fiat era of jeep.

Now I am stuck with a vehicle I paid close to 50k for and I will have a permanent anxiety because I can't trust the quality. I was a Ford guy for 28 years.... I am sooooo sorry ford, I promise I will be back.

Oh yeah and I am making my first payment this week... For it to sit at the Jeep dealership. Your welcome jeep, some advertising revenue would be nice.

Update: I got the jeep back today. Supposedly repaired. Still shudders at 60km and 110km/hr. New problems include no rear axle lock, and a clunk as I turn into parking spots.

Invoked my sales agreement return policy and traded for a Ford Explorer ST. I will never betray Ford again.

Totally agree with all the other negative comments about Jeep and the Jeep Compass in particular.
We have now sold ours, Thankfully, after 2 years of putting up with problems, poor build quality, and a terrible version of a Hybrid edition that quite frankly I will never know how they received the go ahead to release such a problematic SUV with such a long list of horrific quirks, some of which are simply mind boggling. I mean, where was the board meeting and quality control when this vehicle was due to be released ?
The jerkyness of the transition between electric / combustion modes is shocking. That's not to mention the fact that once the battery is 100% charged the car no longer lets you travel in electric mode, what ? It's supposed to be a damn Hybrid, ie save fuel and be more cleaner to the environment.
The engineers at Jeep really missed the train for intelligence when it comes to this one.
I can honestly that I have never been so disappointed with a car purchase in 30 years.

Absolutely awful customer service. They blocked my car's computer so that my mechanic could no longer fix my car! they then told me i needed to get a code form a jeep dealer. I spent hours phoning jeep dealerships only to find out this was incorrect. I was then told by jeep australia that i would have to py for a subscription to allow access to the computer. This again was wrong and cost me money. They insisted i had to take it to a jeep dealership - closest one 2 hours away! They then told me i couldnt make a complaint! they only accept feedback and when i submitted 'feedback' they replied stating its 'not their problem'. I wrote an email complaint and the woman i dealt with was the one who responded to the complaint basically disregarding all my concerns.
They are protecting themselves by making it impossible to complain and earning heaps of money by making sure you use a jeep dealership, even though they are closing all their dealerships

I recently bought a Jeep from Italy.
While it looks great and comes loaded with electronics, I’m disappointed with the build quality of this new model of Compass.
At only 9,000 km I already had issues with the injectors. The dealer blamed fuel quality and refused warranty coverage, which I find unreasonable given the mileage.

I purchased my Jeep Compass second hand from a car dealer when it was just over 3 years old (2019 plate) and 28,000 miles on the clock. Having only owned the car 2 years, the touch screen has started to delaminate, (Chippenham dealership confirmed to me this) which is now causing it to glitch and sometimes I can't use it. Which means not being able to use satnav or listen to music.

Early June, I contacted Jeep through their HO customer services, and they said I needed to get a dealership to raise a warranty request for the delamination. (Don't get me started in how shocking Jeep Dealership in Bristol are.) I even received a phone call to explain what I needed to do and that if the result was negative, to still call them as they could look at offering a good will gesture. (I was impressed at this point by their customer service.)

It took 3 months for Bristol dealership to actually put the warranty request in! And within a couple of weeks I received an email to say that
"The reported fault with the vehicle is not a manufacturing defect and has been confirmed. Please be reminded that all Jeep vehicles are supplied with a 3-year warranty in which time, we would expect any manufacturing issues to become apparent giving us the opportunity to deal with and rectify all points at no cost and with the least possible inconvenience to our customers.

Outside of the manufacturer’s warranty, we endeavor to support our customers on a goodwill basis, without prejudice, on a case-by-case basis under certain and exceptional circumstances. As such we will not be offering any contribution towards this repair."

So it's safe to say, I won't be buying a Jeep again...
If you're having screen delamination issues please raise this! I want Jeep to acknowledge this IS a manufacturing default - it just won't show after 3 years!

All I need is a Manufacturer Compliance Letter for the USA to import my jeep from Canada to the USA. I don't care if the answer is compliant or non compliant., they refuse to issue one and instead of driving my jeep from Calgary to Houston, I now must pay $6k and have it transported instead of driving it. NEVER buying a Jeep again. Selling this one tomorrow -Never again Jeep! Absolutely pathetic! There is ZERO aka non existent "Customer Service"! Disgraceful!

Since picking up my motabilty jeep on 30/4/25 I have been unable to get the app working! I sent a screen shot of the error message I am constantly getting every time I login. They sent me a "link" to activate the app/account and I'm getting EXACTLY the same error message. Is there no one that knows how to solve this? Appears not. So now I am left with a car that cannot help me !!

JEEP is the very worst! SWISS RADIO has asked for an interview several times but not even an answer! This a NO-Go. Jeep leaves their customers in Switzerland alone. Stay away from this terrible brand.Safety is the most important issue - JEEP does not care. Shame!!

We bought a 2021 Jeep Mohave Gladiator - we have owned older jeeps. Recently were notified that a recall was sent out for the clutch in this model because it over heated and could cause fires due to clutch heating excessively. We took it to Whitten Brothers Jeep 10701 Midlothian Tpke, North Chesterfield, VA 23235 and had recall done April 21, 2025. We went on vacation to get married in Corolla, NC May 10, 2025, and had never taken the jeep off road prior to this day. On May 12, 2025 we were on the beach and had shifted into low 4-wheel drive for literally a minute - not in deep sand - when the jeep started showing "Clutch is hot" push clutch in to reduce shifting message. We immediately stopped driving and and pulled to a safe place where we turned the jeep off. After giving it 10-15 minutes to cool down we proceeded to leave the beach because the jeep seemed powerless. We took it to a local dealer in Kitty Hawk, NC at 3000 N Croatan Hwy, Kill Devil Hills, NC 27948 where we were told that the warranty work would not be honored because the diagnosis showed the code was given 3 times and therefore the warranty would not be honored, by the repair advisor and the manager Joe Wilson. Upon calling Whitten, I was told by Jason, the service manager to call Jeep customer service. I called Jeep customer service to be told that the warranty would cover the issue but was told again by Joe Wilson, the repair would cost $2800 to repair and would take at least a week to get parts in. We came to NC to get married and take a very needed vacation. This literally devasted our vacation plans, since we now had to rent a vehicle and get this jeep towed to the Midlothian Jeep dealer where the work was done. The local Kitty Hawk dealer was happy to rent us a jeep for f$199 a day to use while we were in NC. While we were at the dealership another customer was there with his Mohave Gladiator trying to get a brake issue repaired that he had been in that dealership for - multiple times the same problem. This time he was being told that he would have to pay for it. We still have to figure out rental car to get home, I am sharing this so that other families will not go through the ordeal that we have, once this is resolved and this jeep is safe to sell - we will never be a Jeep family again. Jeep sells inferior products and is perfectly fine passing its issues to the customers.

Excellent Jeep Cherokee. Good capability, reliability and value.

I urge everyone experiencing issues with Jeep Customer Service to contact ACCC. They have made a ruling about Jeep (Stellantis) and you can find that by googling. Go back to the place you bought it and tell them that under Australian Consumer Law you want a repair, refund or replacement. You can contact Jeep Corporate but they’re useless. Send an email anyway. Document everything. Contact ACCC and they’ll help you.

I am writing to express my dissatisfaction with the unresolved transmission issue in my Jeep Compass 2022, which I purchased from your Adelaide city dealership in Thebarton. Despite reporting the issue to your team immediately upon noticing the problem, it remains unresolved even after two years.

Since I first informed your service department about the transmission malfunction, I have made several attempts to have the issue addressed. Unfortunately, despite my continued follow-ups, the problem persists, and I have not received the level of service or attention that I expect from a reputable dealership.

I am extremely disappointed with the handling of my case, particularly as the car is still under warranty, and I believe the transmission problem falls under the terms of the warranty agreement. I was assured by your team that the issue would be investigated and repaired, yet no meaningful resolution has been provided. In addition, the lack of clear communication and customer support has added to my frustration.

I request that Jeep Thebarton takes immediate action to fix the transmission issue as per the terms of the warranty. I also expect a thorough investigation into why the problem has not been resolved over the past two years and why my concerns have not been properly addressed.

If this issue is not resolved promptly, I will be forced to escalate the matter to Jeep’s corporate customer service, and potentially seek advice from consumer protection authorities to ensure my rights are upheld.

I trust you will treat this matter with the urgency and professionalism it deserves.

We will never buy another Jeep. We’ve had our 23 plate Jeep Compass since nearly new, have only done 10,000 miles and then the dramas has begun. Oil leak. RAC came out but were told our local dealership in Bristol couldn’t fix it for over a month. My wife phoned for days and was told the RAC would be out to collect, at 12 (no show), then at 4 (no show). Only to be told by the RAC that it had been cancelled as Bristol couldn’t fit it in. Phone calls later, Bristol denied cancelling, we still had no answer. Three days on and threats of solicitors, the garage in Abergavenny (which said they don’t do warranty’s) have taken it but we are still without a car and my little girl has to be taken to and from school by her grandparents! No offer of a courtesy car and now they are trying to say that the oil was just over filled. Different to the RAC man who said it had all run out. As every comment I’ve read, the customer services don’t have a clue and the garages just don’t care. Avoid at all costs! THE WORST CUSTOMER SERVICE I have ever experienced.

I have a 2023 jeep wrangler EV that I received a notice NOT to drive if the battery is charged and also DO NOT park it in a garage-IT MIGHT EXPLODE. There is no fix for this problem! Chrysler has “case managers” reviewing the issue-no one gets back to you and every time you try to reach them you’re on hold at least 30 minutes. What in the world am I supposed to do with this total lemon-one that I was UPcharged at the dealership last year! What a total joke. Let the lawsuits against Chrysler/stellantis begin!!!!

Addendum: still nothing back from the “case manager” taking care of the situation.

***** I was absolutely promised a call back from my case manager “charisma” today-not one word.

***** I was guaranteed a phonecall from my case manager “charisma” today-I received nothing. I’m sitting with a jeep with a battery charged to 90% that I have been warned via letter to not drive, park in an enclosed structure, park near any other cars. Absolutely unbelievable.

UPDATE: two full weeks now and no return phonecall from my exploding jeep case manager “charisma”. Disgraceful company. Everyone must research the lemon laws in your state and also contact your attorney general.

My Jeep Renegade trailhawk 4xe broke down on 30th September RAC recovery service arranged for it to be transported to Jeep Derby (they told me that it had suffered Hybrid system failure and not to be driven) on the 1st October. I spoke to Reads Derby on the 30th September they gave next day slot and asked me to phone when my car was on route, which I did and was asked again to phone later that day for an update and the availability of a courtesy car. When I called back I was told a courtesy car would be available on the 21st October and the car would be booked in on the 14th October. After 5 days of continuous phone calls to Jeep customer care with promises of call backs which never happened and days of emailing with Reads I eventually received a courtesy car late Saturday. It is now the 19th October and the only correspondence I have had from anyone is an automated message from the Parker Centre Reads Derby saying 'my car is now booked in for it's annual service on the 21st, and it is important that I arrive on time with my vehicle'. I have tried to explain over the phone that my car is already at the garage, parked in their car park for the past three weeks and all I've been told is that the service manager will ring me but nobody has. I believe Jeep customer care would be more suited being called Jeep don't care and I'm still waiting to be updated about my Jeep Warranty.

I waited months for this car after only 4 months, it died on me @ a RR crossing & my rear AC was not blowing cold. Got it in the shop & 2 week later they "replaced the batteries (which made it die while sitting at the crossing - NOT TRUE) & replaced parts in the rear AC". At 6.5 months the navigation stopped working, the dealership did a reset, which didn't work. While waiting for a loaner for over 2 months, my check engine light came on & I lost acceleration power. The dealerships says they can't see the light came on at all & they find NO problem with the engine & don't know if or why that would have happened. 3 different times, the car has slammed in park while I was backing up & I couldn't get it to do anything until I turned the car off & restarted the car. My tires have uneven wear with only 9,000 miles - dealer told me probably came from the factory out of alignment. Dealership tells me the AC is working to factory standards, it blows @ 69 degrees when it's 73 degrees outside. That is NOT acceptable. They tell me that is factory standard & it will blow about 10 hotter out of the rear AC. I want Stellantis to do a buy back of this piece of crap..they tell me under 10,000 miles & under 12 months to be eligible , BOTH of which apply to me. The dealerships says they "can't" duplicate any of the problems, I am stuck with a very expensive car that has continual problems & JEEP won't even acknowledge there is a problem. This is HORRIBLE & everyone needs to know they will NOT stand behind their product! My caseworker with Stellantis says if the dealership says it works then that is what we go with. BS #stellantis #jeep

In Germany for work, my car stops because of the battery. I call the Jeep assistance for the tow truck. According to the procedure, there should have been communication between assistance and the garage in Germany. 1 day passes and no one contacts me again. Needing the spare car, I go (at my own expense) to the German garage which informs me that if I want a replacement car I would have to pay for it out of my own pocket. I pay for the car and send the receipts to Jeep assistance. I am contacted again and to my surprise I am told that I will not be reimbursed because internally the garage should have made a request to assistance!!! EMBARRASSING!!!

Paid 20 grand for a 1year old jeep compass been in and out of garage ever since for different things cost me 2100 in last 6 months to get car back on road now it's out of warranty Jeep not interested rang customer services several times fob you off .You have to use there garages which are very expensive to use and are not local.

DO NOT BUY from Jeep Linwood. Purchased a black 2019 Jeep compass longitude from this branch in February 2023 and have had nothing but problems having only driven 9000 miles since purchase. Car had only 9000 on the local when purchased. Arnold Clark customer services completely hopeless and unwilling to help stating it is outside the 6 month window. Not acceptable. Please go somewhere else. Problems with the car should not happen with a car with only stated mileage consumed. Customer services have not responded to most recent email. E and M Nicholson.