Jelly Frog Reviews 

Great service!! T shirt is fab and great to get one in a 4xl that actually fits 🥰
claire hunt

Ordered an item over a month ago, heard nothing about the delivery until I emailed enquiring about it and was told the parcel must be lost and would be re-sent. I am still yet to receive the package or hear anything about the second delivery. The customer service is good but the delivery is shocking.

Good customer service response to query - clear communication and item arrive safely and in good condition.
Would use again!

Tshirts are made from really comfy material, good prices and very responsive to questions

good quality t-shirts. Delivery could have been a bit faster but clothing was good quality and price was good.
Ready for the summer gigs!

Great communication, fast delivery and good quality t-shirts
Lisa Frost - Lincolnshire

AVOID! AVOID! AVOID!
Order placed 14/4/24 still not received. Told it’s been sent, but when asked for tracking info was informed there wasn’t one as it was sent in ‘batch posting’ I was asked to give until Tuesday for delivery but nothing came. Emailed twice since then and no response. I’ve now requested refund.

The customer service was very helpful when my parcel had delay and I asked about it, however it took far longer for it to be shipped out than they told me. I had to reach out three times via e-mail to make sure it was shipped. I'm not sure if I am just unlucky or whether this happens more often.

Edit: nearly 3 weeks later after my 3rd time e-mailing back and forth, I received one shirt that I ordered and my mystery shirt, but got a note in the bag saying that the other one was out of stock at time of shipping and that it would be refunded. They don't even deliver what you ordered, and don't let you know beforehand. I am quite disappointed about the fact that I didn't get what I was promised and paid for. I'm hoping I can get some sort of compensation for this as it took well over two months for an incomplete order to finally be delivered.

Ordered on 15th April in plenty of time for Birthday gift 2nd May as website states 5 days delivery. Emailed customer services 23 April and they said it would be dispatched that week. Sill not received and now they are offering me a refund. Avoid this company like a plaque otherwise you will be left very disappointed!
Updated: Just read your response you never told me these items were out of stock, you told me that due to seasonal festivals, my order was delayed but would still be shipped!!!!! Therefore you are taking orders that you cannot fulfill !

Ordered hoodie and 3 t-shirts on 19/3/24, recieved hoodie and mystery t-shirt but not the 3 tshirts I ordered. Kept getting told there was a delay on stock getting shipped from supplier. They were for a gift on 4th april but never showed up. Still not got them! Emailed to ask why and was told i allready had them. I had to inform them that the tracking details they sent me were for the hoodie and mystery t shirt, not the 3 tshirts I ordered. Does anyone know what is going on in this place and where are my t-shirts!!!!!

Excellent comms and service! Thank you

Great customer service!
A few issues occurred wlth my order, lost in post and a supplier slow providing replacement items. My queries however, were answered very quickly. Friendly service throughout and were eager to put right the wrongs (that were out of their control). I'm super happy with the outcome! Replacement order arrived today. Quality and sizing of products are spot on. Will definitely be ordering again from them.

The items received were all great
My daughter swans around in her godfather dressing gown looking great.
The Korn T is top notch quality too.
The customer service is excellent and personal, in fact this a small family run company which deserves support and I will be returning soon.

These guys are amazing!
I have received two orders from them both arrived quickly, the products are fantastic and great quality. I received a free t-shirt which me and the wife were over the moon with. I emailed the customer service who were quick to respond. I highly recommend and I will be shopping here again.

Ordered 2 t-shirts and a hoodie, hoodie was unfortunately out of stock but was given a free mystery t-shirt as a gesture of goodwill to apologise.
Phil has been very quick on the emails answering any questions I've had.
T-shirts arrived nice and quickly.
Would order again ☺️

My order came at a reasonable time given that it was going through American customs. Everything was exactly as described and I’m in love with the price themed robe I got for my boyfriend for his birthday. They offered a free band shirt and it’s beautiful. They responded quickly to emails and I will definitely be ordering from them again! ♥️

My partner is really pleased with the Grateful Dead T shirt I ordered him . He is also very happy with the free Pink Floyd one that came with it as my first order went astray.
Lovely helpful company to deal with.
Partner says the XXL is slightly smaller than some brands but this hasn’t detracted from his joy with the tee!

Placed a order before Christmas still not come emailed them twice and they keep saying there sending them that week but still nothing these was christmas presents so I'm so annoyed 😑 would not recommend at all

Ordered t shirt December 15th, still no sign of it despite emails from Phil and John saying its 'shipping tomorrow' and the classic 'we will also give you a free t shirt worth £16'. This has been going on since the end of December. I am now attempting to get a refund. I suppose at least they have been replying to my emails, even if what they said would happen hasn't happened yet.

UPDATE: I recieved the tracking email last night and the t shirt arrived this morning, Jan 13th, a month after original order placed. As promised by Phil and John a free t shirt arrived with the order, which I have no need for but it is new in a wrapper and oddly seems to be better quality than the t shirt I actually ordered.

All things considered I would definitely NOT use jelly frog again, it took far too mamy email and far too long for the order to arrive. I appreciate that it's a tough business environment these days, but please manage expectations atvyhe pint of ordering so customers can make informed decisions prior to placing an order, particularly in relation to delivery times.

Honestly, just avoid them.
I placed an order for a My chemical Romance T-shirt on 14th December 23.
I got an email saying the item was shipped via Royal Mail tracked, no tracking number was provided however. I waited 2 weeks and then sent an email, Someone called “Phil” replied with an apology and said they’d send a replacement free of charge with a free “mystery T-shirt worth £16”. Just got the delivery today (11th Jan 24). A My Chemical Romance T-shirt did arrive but it’s not the one I ordered. The mystery T-shirt is a scrunched up, slightly smelly, and obviously used Bowie T-shirt, which has had the label cut out of it.

Pretty awful service frankly. I’d dare say it’s a Chinese company but perhaps that would be a compliment to Jellyfrog.

Seriously don’t waste your money here.