Jennifer Taylor Home Reviews 

Ordered a sofa, the cushions cover started to rip 3 months after delivery. Customer service was not helpful. Too costly even to ship back the cushions for them to analyze, at the same time saying fabric is not covered by warranty. I regret buying it so much. Don’t risk buying from this company. Horrible quality, sofa to the trash…

I wish I had seen the reviews before I bought from them. Their customer service is horrible. I wanted to return to sofas that I had gotten. They were too small even though I tried seven days prior to return them, but they told me they will charge me restocking fees and shipping so I figure I’ll look at them when I receive them and then decide they were too small so I decided to return them. I had paid 2000 for two sofas. They’re charging me 550 to return them. I think that’s way too much to pay for two sofas they were not willing to work with me at all to bring the price down. Very bad customer service.

I wish I would have seen this site BEFORE I ordered from this company. HORRIBLE customer service, watch their warranty and return and customer paid return shipping policies as well. Absolute junk arrived after a month of waiting.

Our couch had a defect in the material, we worked with the staff and came up with a satisfactory resolution. Very satisfied with their customer service. Quality of the couch is excellent.

Whatever you do, do not order from this company. Its been a month since my order was placed. and I still haven't received the bed. Cannot get any update on when the bed will arrive. It is at a terminal in Little Rock, Arkansas and they will not give me any information on when the next "scheduled" delivery route in my area will be. I have ordered bigger furniture items online before and have never had such an issue dealing with a company. After I requested to cancel the order they told me I would have to pay a restocking fee. Then they told me I could drive to the terminal 4.5 hours away and pick up the bed. Save your time and money and shop elsewhere.

CONSUMER BEWARE! We ordered a king-size, “antique white” platform bed. This bed is not anywhere on the white color spectrum. It’s beige on a good day. The online photo shows a white bed with white bedding on it. IRL, the yellow/ivory color clashes with the builder paint in our brand new home & simply looks terrible (dirty & yellow) with our blue & white bedding. We ordered & paid for “white glove delivery”, which means the delivery team not only sets up, but removes all the packaging from the house when they leave. We do not want this bed, but JT Home says it’s “not returnable” if it’s not in their original packaging. Total scam to avoid returns! No wonder this company tops out with just a 3 star rating. To us they are a 1 star.

I was initially hesitant to order from them because they are online only. But I did anyway because I loved the look of the rearden lounge chair. I ordered the chair and unfortunately, the first one arrived damaged.

I contacted customer service and they were fantastic. They communicated clearly every step of the way, keeping me updated on the replacement process. The replacement arrived quickly and the quality is incredible - even better than I expected! Their customer service is top-notch, and they clearly prioritize customer satisfaction. Absolutely love my new chair.

I do not recommend this company because I had a bad experience. The order receipt was lost during the move. I had a problem with the bed wall, when I have opended the box, it was torn. I asked for help to fix it but did not get any help. I was told there was nothing we could do to help. The company is not any kind of company,So before ordering anything from this company, think carefully. That's no way to treat a customer. A good company is when the customer is satisfied.

Ordered the Lucy daybed and matching mattress cover ($1100+). My account was charged and then I heard nothing for 3 weeks. Contacted them and was told item was back ordered while still showing in stock on website. Was told they didn’t know when it would be back in stock. I asked them to cancel order and was told I would still have to pay the $300+ for the mattress cover because they are a special order. Why would I need the cover without the bed?! After several phone calls and a lot of arguing I finally got a full refund. This company should not be trusted.

Fast shipping and excellent customer service.
I brought really good-quality barstools.