Couldn't advise more to avoid these
Couldn't advise more to avoid these, not only do they try to push more sales on you but then given the chance they double the price on the invoice, customer service is a joke takes a lifetime to get back to you when asked questions. Nothing is black and white very devious in the way they conduct business. Ive now tool my custom elsewhere AVOID AVOID AVOID
Reply from Jepson and Co Ltd
Dear Liam,
We’re sorry to hear about your experience and would like to address your concerns. We assure you that the price quoted was exactly the same as the amount invoiced, as we always provide clear, upfront pricing.
We also apologise if there was any delay in responding to your questions. We strive for timely communication, we would like to mention that we responded to your queries within an average of 7.5 minutes. However, we understand that this might not have met your expectations, and we are always looking for ways to improve.
Our usual customer satisfaction rating is 4.91/5, so I’m truly sorry that we did not meet your expectations on this occasion. We regret that you felt our approach wasn’t transparent, as we pride ourselves on being clear in all our communications. If you’d like to discuss this further or provide more details, please don’t hesitate to reach us at sales@jepsonandco.com. We’d be happy to help.
Best regards,
Customer Care
Jepson & Co