Scott W at the Leeds branch really know his stuff, and if he doesn't (I needed special advice on microphones) he can point you in the direction of someone who can. He knew everything about what I need... See more
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Benjamin was extremely helpful and advised me on the camera that would best suit my needs.
Company replied
Absolutely top banana customer service in the Leeds branch. Not remotely pushy, just friendly and well-informed. I was thinking about upgrading my DSLR and had a reasonable idea what I wanted. O... See more
Great customer experience - staff were helpful, knowledgable and friendly. The advice I received in store led me to buying a different camera than I had been planning to based on online research, whic... See more
Company replied
Company details
About Jessops - Leeds
Written by the company
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesContact info
30 The Headrow, LS1 8EQ, Leeds, United Kingdom
- 0113 2460091
4.7
Excellent
113 reviews
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Extremely Helpful Customer service
Benjamin was extremely helpful and advised me on the camera that would best suit my needs.
April 24, 2026
Reply from Jessops - Leeds
Dear Iain,
Thank you for your feedback.
We're delighted to hear you enjoyed a positive experience at our Jessops Leeds store. We'll be sure to pass on your lovely comments to the team and Benjamin!
Kind regards,
The Jessops Customer Service Team
Re-sold my unused lens - easy process
Easy process to resell and unused unneeded lens. All worked well and smoothly thanks.
April 3, 2026
Unprompted review
Reply from Jessops - Leeds
Hello,
Thank you for your feedback.
We're happy to hear that the process of reselling your lens was easy and smooth. We really appreciate your support!
Kind regards,
The Jessops Customer Service Team
Poor service
Poor service. No email received following passport photos. Left 3 separate voicemails with no response. Contacted their customer service who had been in touch with the store and informed that i had to go back to the store for my email. I visited the store to be told all information in any email is already on the photo and should have been told this. I finally got my email. No apology for my time wasted. I'm disappointed at lack of acknowledement and apalling care and service. After using this store several times i will would avoid and never use again.
April 4, 2026
Unprompted review
Reply from Jessops - Leeds
Dear Ash,
Thank you for your feedback, we really value you sharing your experience and we sincerely apologise for issue.
There was a mix up between our CS team and our Leeds store team as they were right, you were able to use the printed version you were given to apply for your passport with the digital code provided. This was an honest mistake by our CS team however we completely understand the inconvenience and frustration caused by this.
As an apology and recognition of the error, we have refunded 50% of your order.
Kind regards,
The Jessops Customer Service Team
i use jessops to develop my disposable…
i use jessops to develop my disposable camera. i get both colour prints and digital copies of all my photos and it's all done within a couple of days.
October 17, 2025
Reply from Jessops - Leeds
Dear Eliana,
Thanks for your feedback.
We're delighted you enjoyed a 5* customer experience with our Jessops Leeds team and we really appreciate your support.
Kind regards,
The Jessops Customer Service Team
Leeds Store Experience
Professional, knowledgeable people.
Very helpful as I am a photography novice!
Staff at the Leeds store couldn’t have been more helpful and polite.
Steve Cartwright
January 7, 2026
Reply from Jessops - Leeds
Dear Steve,
Thank you for your feedback.
It is fantastic to hear you enjoyed a 5* experience at our Jessops Leeds store - we really appreciate you sharing!
We hope you're enjoying your new set up with your Nikon Coolpix P1100.
Kind regards,
The Jessops Customer Service Team
Always fantastic service & support from…
Always fantastic service & support from the sales team at Jessops. Be
December 28, 2025
Reply from Jessops - Leeds
Dear Mrs Kalsy,
Thanks so much for sharing feedback. We really appreciate your support!
Kind regards,
The Jessops Customer Service Team
Incredibly helpful customer service in…
Incredibly helpful customer service in the Leeds branch.
December 9, 2025
Reply from Jessops - Leeds
Dear Mr Halliwell,
Thanks so much for your feedback - our Jessops Leads team will be thrilled to hear how helpful they were. We really appreciate your support and hope you're enjoying your new camera!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops - Leeds
Dear Dawn,
Thanks so much for your feedback and support!
Kind regards,
The Jessops Customer Service Team
The assistant was extremely helpful and…
The assistant was extremely helpful and knowledgeable about cameras and lenses. He took his time showing us various lenses to go with the camera I had chosen. He did not push me into buying a particular one.
November 24, 2025
Reply from Jessops - Leeds
Dear Josie,
Thank you for your feedback.
We will be sure to pass on your kind words to our Jessops Leeds team who will really appreciate it. We're so glad you found our team so helpful and knowledgeable.
We do hope you're enjoying your new Canon kit!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops - Leeds
Dear Carol,
Thank you for your feedback, our Jessops Leeds team will be so pleased to hear your kind words! We hope you're enjoying your new binoculars.
Kind regards,
The Jessops Customer Service Team
Reply from Jessops - Leeds
Dear Darrell,
Thanks so much for you feedback and support!
Kind regards,
The Jessops Customer Service Team
Really knowledgeable staff who went the…
Really knowledgeable staff who went the extra mile to obtain what I wanted in a very timely manner.
October 25, 2025
Reply from Jessops - Leeds
Dear Mr Rutherford,
Thank you for your feedback.
We're thrilled to hear our Jessops Leeds team were so helpful and we really appreciate you sharing your experience!
Kind regards,
The Jessops Customer Service Team
Really helpful knew what they were…
Really helpful knew what they were talking about and did not try to sell me a camera that was more expensive than I required
October 4, 2025
Reply from Jessops - Leeds
Dear Sarah.
Thanks so much for your kind words!
I'll be sure to pass on your feedback to our Jessops Leeds team who will really appreciate it.
Kind regards,
The Jessops Customer Service Team
Always reliably excellent expertise and service.
As an amateur photographer I rely on the knowledge and expertise of those ' in the business' for advice. Since moving to DSLR cameras, I have always sought that advice from the Staff at Jessops in Leeds. It doesn't matter who I have spoken with in recent years, all Staff have taken time to find out my needs, how I use my camera and then advised on my next purchase. Two weeks ago I spent some time talking with Scott about a possible move to a mirror less camera. Based on his advice, which was unpressured and gave me the facts geared to my sports photography, I went back in today to make a purchase. The Staff in the shop today were equally helpful and willing to spend time answering my questions. Thank you!
September 8, 2025
Reply from Jessops - Leeds
Dear Wendy,
Thank you for your feedback.
We are glad to hear that you found the advice of our team in the Leeds store helpful and that you were able to have all of your questions answered about our mirrorless cameras.
We wish you the best of luck in all of your photography endeavours.
Kind regards,
The Jessops Customer Service Team
Staff were very helpful and friendly
Staff were very helpful and friendly, was able to purchase a new lens and bag from them
August 29, 2025
Reply from Jessops - Leeds
Dear Jack,
Thank you for your feedback.
We're so happy to hear that our staff were helpful and friendly during your visit! We appreciate you purchasing a new lens and bag from us.
Kind regards,
The Jessops Customer Service Team
The assistant was great
The assistant was great. Understood my needs. Showed me the camera and lens combination and did not pressure me. Got what I went in for at a good price
August 22, 2025
Reply from Jessops - Leeds
Dear Mr Sutcliffe,
Thank you for your feedback.
We're happy to hear that the assistant understood your needs and provided a no-pressure experience. We appreciate you mentioning the good price.
Kind regards,
The Jessops Customer Service Team
Reply from Jessops - Leeds
Hi there,
Thank you for taking the time to share your kind review. We hope you are enjoying your new camera!
Kind Regards,
Jessops Customer Service
Really helpful and knowledgeable staff.
July 19, 2025
Reply from Jessops - Leeds
Dear Bill,
Thank you for your feedback.
Our in-store teams pride themselves on providing helpful and friendly customer service so it is always fantastic to be able to share such positive feedback with the Jessops Leeds team.
Kind regards,
The Jessops Customer Service Team
Fast and efficient service
Fast and efficient service. Sorted out my trade in straight away.
August 1, 2025
Unprompted review
Reply from Jessops - Leeds
Dear Steve,
We are glad you enjoyed your experience and appreciate you taking the time to leave us this great feedback. Thank you for the positive review!
Kind regards,
The Jessops Customer Service Team.
Very helpful lots of advice
Very helpful lots of advice. Excellent knowledge and gave us plenty of time
July 24, 2025
Unprompted review
Reply from Jessops - Leeds
Dear Lynne,
Thank you for your feedback.
We're delighted to hear that you found the team's advice helpful and you felt well taken care by our in-store team at Jessops Leeds.
Kind regards,
The Jessops Customer Service Team
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