Jet2holidays Reviews 

The hotel provided clean rooms, a good breakfast selection but the holiday was spoiled by the numerous school trips staying at the hotel making the dining hall chaotic and the swimming pool unusable.
We did not expect to be do overwhelmed by large groups of noisy teenagers who were not well supervised.

We always use Jet2 for our package holidays and can say we have never had any issues, flights usually on time longest delay was an hour which was due to air space. Customer Service is first class and always very helpful. Overall a great reliable company to book your package holiday with.

Everything went so smoothly jet 2 staff were so attentive nothing seemed to be a problem hotel tranfer and also staff at hotel were so friendly and helpful first time using you guys will definitely use again

Not bad .....

The staff are useless and rude. My villa had a broken fridge freezer so I lost all my shopping and got food poisoning because of this, the shower had mould and green gunju coming out of it I told jet2 about this and no one bothered to help me. I had a extremely sore calf were I couldn't walk on that leg, my insurance was bought with jet2,so when I go to the hospital the insurance number i have dose not work so I had to leave the hospital as my leg was getting more sore, I managed to contact the insurance the next day, they sent me to a hospital miles away and when I get there I'm told I need to give them 400 euros just to get me leg looked at which the insurance never told me about and I didn't have that much on me so I had to leave and after contacting the insurance again, the man bad mouthed the hospital for leaving me in pain and not checking my leg, I was then told I would need to go to a public Spanish hospital to get seen and they don't speak English, no translator and I'd need to wait hours or apply for a eu/uk health card, so I said to the insurance man what was the point in me talking out insurance with you and he jamp in and said you should read the terms and conditions, so I was left alone with no help from jet2 or the insurance I bought through them, with a young child and my diagnosis was a ripped muscle or a blood clot and they never tried to help me. I also booked a car for the 2 week trip through jet2 care hire, I paid for it gave them all my details and picked 9pm pick up (it allows you to pick a time past 12 am) I gave them my flight number so they know when I'm coming and when I get to the pick up point there was no one there, I manged to get hold of staff who informed me that car pick up finishes at 9pm, so after waiting at the airport with my young child I had to get a 30 euro taxi back to my villa because of jet2. I'd never holiday with jet2 ever again after this experience and the year before that I went with jet2 also and had a 5 hour delay flight from them. It's cheap for a reason!

Start off by seeing this is a beautiful hotel, grounds kept very clean and tidy and food was very nice for an all inclusive hotel. However I found more bad than good with this hotel. We were given an awful room, small, dated only 2 beds for 3 of us. 2 cups, 2 towels this was definitely a room for only 2 people. The “view” was a car park with building work I was extremely disappointed. Got put on 8th floor, I don’t go in lifts so had to walk up and down 18 flights of stairs every time I wanted to go to the room. The hotel was so overcrowded it became a nightmare to do anything. Couldn’t move in the pool, queues at the bar, the restaurant was a free for all. Grown adults shoving into children to get to the front of the queue. Had dirty cutlery 3 different times, had to go looking for someone to get us drinks, was shouted at by woman on the door you give room number to after I took my son to the bathroom and walked back in because I didn’t give her room number again even though I had a table. Bar staff priority seems to be paying customers I was literally ignored and people served behind me on a few occasions. My children’s were told to get out pool snack area because one didn’t have a top on, I understand this if sitting eating but he went for a drink and to leave again. When arrived went to the snack bar by the pool told not part of all inclusive, went for ice cream not part of all inclusive, lost token had to buy new ones, cocktail I asked for not part of all inclusive. I paid a lot of money for this holiday and was disappointed in this. Wanted to change pool towels had to pay extra. I did not relax on this holiday at all and was relieved to leave

Jet2 were great as usual and the hotel in very nice. A huge disappointment was the all inclusive which is not all inclusive. They give you a list of all inclusive drinks on arrival but a lot of these are not all inclusive. They give you bar staff have a different list and will not serve you the drinks on you list. Complained about it and it made no difference. Really disappointing! Would not even give you Sangria in a 5 star Spanish hotel!! Never had this before in 45 years of travel.

Avra beach hotel was really nice, great buffet breakfast. Free air con and safe box, room cleaned daily. Hotel is virtually on the beach with its own restaurant. 1 min walk to small friendly mini Market and 2 mins walk into nidri where there are lots of bars, restaurants and shops, also there is a port where you can get ferry to Meganissi hire a small boat to drive yourself or tickets for larger boats to take you to beautiful beaches.

The hotel was pleasant, kept clean and the staff were always helpful.
It's a 10 minute walk to the beach and bus stops and a 20 min walk up the hill to the town where there are some lovely restaurants in front of the church.
Our room faced the town, and the road in front of the hotel was still being resurfaced during our stay in early June which meant there was no road noise overnight.
Only real disappointment was the return transfer, it arrived on time but on the journey there were a few sudden braking stops, then whilst driving down a long straight rural road edged by low stone wall the driver drifted to the left hitting the wall, he then pulled over to the side of the road to stop hitting the wall again. He got out to inspect the damage (long scrapes down the nearside) and claimed there was something in the road (no one in the van saw anything in the road) luckily there was no oncoming traffic or the outcome may have been dramatically different.

Fast, friendly, stress-free experience. Would book again! Never going back to TUI despite our 20 year history lol! xx

You can't go wrong with a Jet2 booked holiday, we have returned numerous times to the Relaxia Olivina hotel, the staff a warm and friendly, nothing is too much for them. The hotel is a 5 minute walk to the strip, turn right for the hustle and bustle of the bars, or a left turn for the quieter location of Matagorda

Check in at Birmingham wa easy and really liked the jet 2 departure area
Flights were good so it was a good experience

Accomodation was great but flight was terrible alot of people were very cold asked for temp to be tuup x3 but nothing was done about this.I was appropriately dressed and had a scaf and coa.
Staff attitude was so poor stated they couldn't work in the heat.Appeared they were pleasing them self's.
Also having to walk down stairs then on a bus to take you to the terminal is so out dated.

Flying with jet2 is a total breeze,from getting through airport doors to exiting duty free, brilliant!!!,,flying is what makes our holiday especially with jet2,I'll never fly with any other airlines and will always book holidays through jet2 too,cheers

By far my favourite airline, clean friendly good value for money, unlike Ryanair 😡

Short break in Barcelona.
Twighlight check in very helpful. Rapidly through security at BHX.
Jet2 staff friendly at boarding gate. Efficient boarding process.
Arrival at Barcelona on time. Transit through EES was swift (10 minutes).
Great hotel in a good location in the old quarter of the city.
Return flight also excellent.
Particular note was the way in which the outgoing cabin crew managed a group of school students who were travelling to a Spanish school coarse. One of the students lost his phone. The team worked with the teachers. No blame checking under all seats and when the teacher found the mobile in the students cabin bag it was good humoured and blame free.
Excellent comfortable trip.

Don’t think this hotel was up to Jet 2 standards
Location was perfect but it let itself down with the food quality and room wasn’t suitable for 3 guests and shower wasn’t clean. Step into pool broken and not dealt with. Had to pay for bottles of water, 50% of cocktails and even to play bingo!

Thoroughly enjoyed our holiday to Sunny Beach, love Jet2 staff are so pleasant and helpful. The extra luggage allowance is a bonus. Hotel Palace is the best we’ve been many times and love it. Spotless, good food, friendly staff, and great bar The Drunken Sailor. Be back soon

You have rated this hotel as a 4*, but my opinion is barely a 3*, some of the staff were good, entertainment staff were very good, of all the hotels I have been to this is the first hotel that have never had entertainment around the pool. The pool is dangerous it is deep throughout the pool. While we were there someone almost drowned, she had to be taken to hospital, and there was NO lifeguard there at all. There was no background music at all. I don’t like music blaring out just in the background lots of people we spoke to agreed with us. The reception manager was rude, my daughter was sick after eating chicken in their restaurant, she tried to charge us £15.00 because she was sick on the pillow.