The sign-up was fast, i thought what a great app, then added lil cash to try it out which went through without an hassle. Now, let's send it out and that's where the issue started. Contacted support,... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
All round great and pleasant. The app jeton has created is clean and fluid, while still being quick and snappy on even my oldest phone. The support team is one of of the best I’ve ever com... See more
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I had an issue with my account and reached out to Jeton Bank’s support team. They handled everything quickly and professionally, keeping me updated the whole time until the matter was fully resolved.... See more
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A Transfer to my personal Account (iban) was realized in four hours (two hundred €). Using the virtual card in supermarkets was possible. If for instance Amazon.de would accept jeton card, I didn‘t... See more
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Company details
Written by the company
Jeton Wallet is a payments company registered in the UK. Jeton users can deposit and withdraw funds with country-specific payment options and make online payments easily. Jeton allows merchants to provide a seamless checkout experience with local payment methods. We provide a diverse range of payment options in over 100 countries, including 50+ currencies and over 70 different payment methods. You can use JetonCash to to buy, sell and spend money online and make payments without leaving financial information online. Jeton users can also benefit from contactless Jeton Visa Card designed to meet all your payment needs. Your feedback is important to us. Our customer service team is happy to answer any questions you may have.
Contact info
United Kingdom
- jeton.com
3.6
Average
722 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Agent Tanner deserves to be promoted…
Agent Tanner deserves to be promoted (wonderful Agent)
June 19, 2026
Unprompted review
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Cut off from my funds overnight
Cut off from my funds overnight. PLN withdrawals were removed without any notice, and credit cards were deleted without any information. The company’s behavior is deeply unprofessional, and support is extremely slow to respond. Stay away from this platform
Didnt get refund for deleted credit card
When i tried to withdraw funds after few days when they deleted CCs. Support told me that i have to use euros ( didnt send any email, push notifications about currency, deleleted credit cards). Then ask me for bank statements deposits . I alreazy checked other opinions and i will not send any important documents for this company so they are keeping my money.
June 7, 2026
Unprompted review
Reply from Jeton Wallet
Thank you for your review. We sincerely apologise for the frustration and inconvenience you have experienced.
Please note that due to a system update, withdrawals in PLN are currently unavailable, and EUR is the required currency for the time being.
This also affects the Jeton Card.
Upon reviewing your case, our team requested documentation regarding your previous deposits. Please know that verifying the source of payments is a standard compliance procedure required to securely process your funds.
Our team is actively working on your case, and you will receive an update via email shortly with the next steps. Thank you for your cooperation.
Best regards,
Jeton Support Team
I like jeton very good service and fast…
I like jeton very good service and fast also
June 7, 2026
Unprompted review
Reply from Jeton Wallet
Thank you for your feedback!
Fast and great service is exactly what we strive for every day, and we are so happy to know you are loving your experience with us.
Thank you for choosing Jeton!
Best regards,
Jeton Support Team
scammer
I absolutely do not recommend anyone deal with Jotun. They are first-rate thieves. The story is that I used a virtual Visa card ending in ( 5401) to deposit funds into my XM account. I deposited more than once, traded on the account, and made a profit. When I tried to withdraw to my Jotun Visa, XM sent the funds to the card. There were three transactions, each for $1100, but Jotun did not credit the funds to my account. I contacted them, and they asked for proof of the transfer. I sent them proof containing the transferred amount, the transfer date, the transfer reference number, and all the data that would allow for identification. Their excuse was that they needed XM to write their name on the transfer receipt, which doesn't happen because the company transfers to the Visa card number. They don't deal with a specific bank name; they send the funds to the Visa card that made the deposit. XM provided a complete file for each transaction containing all the details, including the reference number, which makes it easy to identify the transfer. However, Jotun chose theft and fraud as a solution,and till now didn't added the money with total 3300$ to my account and this is Arn number for the 3 transaction which didn’t add to my account till now
7-434763-6119-00007899985-7
7-434763-6119-00007899810-7
7-434763-6119-00001714272-6
but I will not remain silent about this.
I am now officially moving forward with a complaint to the Financial Conduct Authority (FCA) and the Financial Ombudsman Service.
If you are looking for a reliable payment method, STAY AWAY FROM JETON. They do not care about their customers' deadlines or their own previous commitments
##Update ##
As a result, I have filed an official regulatory complaint with the UK Financial Ombudsman Service (FOS) against them under Case Reference Number: PNX-6047173-M3N9
June 3, 2026
Unprompted review
Reply from Jeton Wallet
Thank you for taking the time to share your feedback.
We fully understand your situation and are taking it very seriously. Please note that our dedicated team is actively reviewing your case. The reason for the delay is that the funds from these three transactions have not yet reached our system.
We highly appreciate you providing the ARNs (Acquirer Reference Numbers), as this helps us investigate the issue further.
Please be assured that we never intentionally hold customer funds. However, merchant card withdrawals can sometimes take additional time to clear through the global banking network.
We are working to resolve this for you as quickly as possible. Our team will update you directly via your registered email address as soon as we have the results of the trace.
Thank you for your patience.
Best regards,
Jeton Support Team
Total scam service
Total scam service. Exemplifies the Euro model with everyone constantly on holiday not answering emails and funding accounts without doing KYC! Total scam artists buyer beware.
June 2, 2026
Unprompted review
Reply from Jeton Wallet
Thank you for taking the time to share your feedback.
We want to help resolve this issue for you as quickly as possible. However, we are currently unable to locate a Jeton account linked to the name on your Trustpilot profile.
To allow us to investigate this further, please choose one of the following options:
Update your Trustpilot details to include the email address associated with your Jeton account.
Contact us directly via our 24/7 Live Chat support team on our website.
We are here to help and look forward to getting this sorted out for you.
Best regards,
Jeton Support Team
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How could a financial company offer so…
How could a financial company offer so inadequate improper inefficient services. Poor customer services dictating rules,improper rules troubled management I have had an account with them: even account management/card managements are all inconsistent.. I face very peculiar services, improper rules and management in this company.. All of a sudden without revealing the truth they can terminate your account saying that you are not eligible for their criteria.. RISKY AND DANGEROUS TO OPT TO USE THEIR SERVICES. You can easily FIND serving a BETTER ONE on the net.. Their service score on the net is not good neither... As one can easily see from their reply below that they conceal their policy which they call it as internal policy to terminate the account abruptly while pushing you away with improper policies..and if you opt to sign up for the account ,after a while one day you wake up and find that they change your status as ineligible for their criterias therefore this company serves with uncertainty(unrevealed internal secrets)through untrustable manner which could be risky for your funds and wealth.
May 5, 2026
Unprompted review
Reply from Jeton Wallet
Thank you for taking the time to share your feedback. We understand that experiencing an account closure can be frustrating.
Please note that your account was closed in accordance with our Terms and Conditions. As a regulated financial service provider, we regularly review all accounts to ensure they meet our strict internal policies and compliance criteria. If an account is found to be in violation of these terms, we are legally obligated to close it.
While we cannot discuss the specific security details of your account in a public forum, please be assured that these steps are taken to maintain a safe and compliant environment for all of our users.
If you have any questions, please reach out to our support team directly.
Best regards,
Jeton Support Team
jeton card not work deposit not work
jeton card not work over month
jeton card not work since 17april, jeton deposit via bank not work over month, why? nobody know... they work on it and they will repair this ASAP over month the same story...
May 7, 2026
Unprompted review
Reply from Jeton Wallet
Thank you for sharing your experience with us.
We completely understand your concerns.
Currently, Jeton Card services (both physical and virtual) are unavailable in your region. We sincerely apologise if our earlier responses gave the impression that this issue could be resolved quickly, as this is currently a strict regional limitation.
Regarding your deposits, standard bank deposits to your main Jeton Account are fully operational. If your deposits have been failing for over a month, this appears to be a separate issue that our technical team needs to investigate immediately.
To help us resolve this as quickly as possible, please contact our 24/7 Live Chat team via our website. We kindly ask you to share step-by-step screenshots of your deposit attempts, along with any error messages you are receiving. This will help our team identify the issue and restore your deposit functionality as soon as possible.
Best regards,
Jeton Support Team
My account was closed unilaterally and…
My account was closed unilaterally and my $88 money was not returned and the withdraw button was closed. This is a scam wallet. I have proof. I will report this case to the FCA.
May 8, 2026
Unprompted review
Reply from Jeton Wallet
Thank you for your feedback. We would love to review your case and help you out, but your current Trustpilot profile does not give us enough information to locate your Jeton account.
Please either update this review with your registered email address and full name, or connect with our 24/7 Live Chat team on our website. We are standing by right now to securely locate your profile and resolve this for you.
Best regards,
Jeton Support Team
Reply from Jeton Wallet
Thanks for the great feedback!
We are so glad you appreciated our quick service. If you need any further assistance, our live chat is always available 24/7 to help you out.
Best regards,
Jeton Support Team
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Unreliable service and terrible UX
My experience with Jeton has been incredibly disappointing.
First of all, the amount of information required to send a simple payment is absurd. It feels like filling out a tax return rather than making a transfer. You are forced to collect and verify excessive personal details about the recipient — including sensitive information like date of birth. This is not only unnecessary, but also highly uncomfortable when dealing with real people.
The user experience makes things even worse. Entering a date of birth is a nightmare. Instead of allowing manual input, the app forces you to use a calendar that starts on today’s date. So if your recipient was born decades ago, you literally have to click back month by month. For example, reaching 1977 means hundreds of clicks. This is not just bad UX — it’s borderline unusable.
But the real issue is reliability.
After spending a significant amount of time completing a transaction, the app confirmed that the payment was successful. However, five days later I received a short email saying the transaction had failed — with no explanation whatsoever.
If you want answers, you have to chase their support team yourself. And when you do, don’t expect real help. The responses feel automated, repetitive, and completely unhelpful. I kept receiving the same generic template reply over and over again.
Eventually, I was told there was a “temporary issue” with transfers in currencies other than EUR. No prior warning, no transparency, no effort to save users from wasting their time.
Their “solution”? Convert your funds to EUR (paying a fee), then send the payment (potentially paying another conversion fee). In other words — pay extra because their system doesn’t work.
That level of arrogance is honestly shocking.
To sum it up: if you are not using EUR, this platform feels unpredictable, unreliable, and poorly managed. Combined with weak customer support and a frustrating interface, I simply cannot recommend Jeton to anyone.
May 6, 2026
Unprompted review
Reply from Jeton Wallet
Thanks for your feedback! We want to look into this for you right away, but we aren't able to locate your account with the information provided here.
Please connect with our 24/7 Live Chat team directly on the Jeton website. They are standing by to securely check your account details and help you resolve this!
Best regards,
Jeton Support Team
I can't withdraw.
I can't withdraw.
Live Chat told me:
"We would like to inform you that this is a system-wide issue affecting withdrawals. We are working hard to resolve this at the moment."
And could not provide a timescale of when it will be fixed.
But look back through the recent comments and how many 'system-wide issues' they been having.
Quite a lot I would say.
Which looks very suspicious, wouldn't you say?
May 4, 2026
Unprompted review
Reply from Jeton Wallet
Thank you for sharing your feedback.
We completely understand your side, and we appreciate the opportunity to provide you with a clearer explanation.
We are currently undergoing scheduled system updates that are temporarily affecting withdrawals in certain local currencies, including PLN. However, please rest assured that our withdrawal system is still fully operational.
As an immediate solution, you can successfully withdraw your funds in Euros (EUR) to any bank account that accepts EUR transactions.
We apologise for the inconvenience. If you need assistance setting up a EUR withdrawal in the meantime, our support team is ready to help.
Best regards,
Jeton Support Team
Good service
April 29, 2026
Unprompted review
Reply from Jeton Wallet
Thank you for the great feedback!
We are so glad you enjoyed our service, and we really appreciate your support.
Remember, if you ever need assistance in the future, our live chat is open 24/7.
Best regards,
Jeton Support Team
good service and customer support
April 29, 2026
Unprompted review
Reply from Jeton Wallet
Thanks for the fantastic review!
Making sure you get great service and support is our number one priority. We are so glad you had a great experience, and we look forward to seeing you again soon!
Best regards,
Jeton Support Team
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Jeton deactivated my 3 active cards without notice! Massive financial negligence.
I am absolutely appalled by Jeton Wallet’s service. I am a verified customer (ID: 7865285) and I had three active cards:
1. Virtual Card (ending in 3731)
2. Physical Card (ending in 0486)
3. Physical Card (ending in 0093)
Suddenly, Jeton deactivated all these cards due to their own "internal system changes." Despite having already paid my fees (Transaction ID: 23913691), they are now demanding more money for replacements. This is a clear breach of contract.
The worst part? I have a critical, non-negotiable financial deadline TODAY, April 23, 2026. I have spent hours on live chat begging for a resolution, but they provided no guarantee and no immediate help. One agent promised a free replacement, while another denied it.
By cutting off my access to the services I paid for, Jeton has caused me foreseeable financial harm. I am now officially moving forward with a complaint to the Financial Conduct Authority (FCA) and the Financial Ombudsman Service.
If you are looking for a reliable payment method, STAY AWAY FROM JETON. They do not care about their customers' deadlines or their own previous commitments.
April 23, 2026
Unprompted review
Reply from Jeton Wallet
Thank you for your feedback.
We apologise for the frustration. We completely understand your side.
The card deactivations were the result of a temporary, system-wide issue that unfortunately affected all of our customers. However, following up on our recent conversations, we are glad to confirm that your case has now been fully resolved and the card fees have been refunded directly to your account.
We would like to emphasise that you have full access to your account. You can withdraw funds, make transfers, or create a new Jeton Card.
If you require any further information or assistance, please kindly reply to our last email communication or reach out to our Live Chat team, which is available 24/7.
Best regards,
Jeton Support Team
can deposit, but can't withdraw???
since the card is failing also the app is not working correctly. i've deposited 10$ and when using the card it simply fails. no way to withdraw! i asked to refund my fund from where it came from or just give my fund back, they refused simply, saying they are facing technical issues. however this techinical issue allows people to DEPOSIT freely but when withdrawing you CAN'T! isnt that how scam sites works! they are now telling me to create a new card and use it, however that costs. why would i pay for your fault? when i deposited or in the app ui or any social media platform of theirs, there were no instructions or message that indicates such technical failure. just refund our funds back while you fix your app issue.
April 21, 2026
Unprompted review
Reply from Jeton Wallet
Thank you for sharing your feedback. We sincerely apologise for the frustration you experienced, and we completely understand why this situation felt so concerning to you.
Please be assured that Jeton does not hold customer funds intentionally. We recently experienced a temporary, system-wide technical issue that unfortunately interrupted card operations and withdrawals for all our customers. We apologise for this outage.
We want to ensure you have full access to your funds. If you are still facing any difficulties withdrawing your money or using your card, please reach out to our 24/7 Live Chat team directly on our website. They are ready to look into your account and assist you immediately.
Best regards,
Jeton Support Team
Having many problems with Jeton
Having many problems with Jeton , debit card transaction fail , the next day debit cards cannot be seen in the app , disappeared ! , today I make a small bank transfer , first it says pending an hour later it says failed , no reason are given . Jeton are very disappointing and not reliable at the moment I am testing them out with only a small amount of money , no way will I trust them.
April 18, 2026
Unprompted review
Reply from Jeton Wallet
Thank you for sharing your experience. We completely understand how you feel, and we sincerely apologise
Please be advised that we are currently experiencing a system-wide disruption that is temporarily affecting our card services and transactions. This is the reason your card disappeared from the app and your initial transfers were failing.
However, our team has looked into your account, and we would like to confirm that your last transaction has now been successfully approved.
Currently, we do not have a specific timeframe for when full card functionality will be resumed, but our team is treating this as a top priority. We will be sure to keep you updated on our progress as soon as we have more information.
Thank you for your continued patience and understanding while we work to get everything back to normal.
Best regards,
Jeton Support Team
Jeton had been useful for a few years but...
Jeton had been useful for a few years. Jeton Cash was my primary way of adding funds to the wallet. However, given that Jeton Cash has been discontinued, the only way for a Jamaican to add funds is either through crypto or Binance Pay. Given that neither of those is something I use, the platform may become not as useful.
I expected this gap to at least be replaced with a card deposit option or something comparable.
Additionally, while they offer a virtual card for spending , which does work across many merchants and which I had used quite frequently in the past, there is no SWIFT withdrawal option available for Jamaicans.
So if you receive money from a broker like Deriv, your only option is to spend it using the virtual card or crypto withdrawal
Jeton is overall a solid company. However, I hope that in the future they make greater provisions for the Caribbean market, particularly as it relates to SWIFT withdrawals and card deposits.
For now I have found a competing platform that fills these gaps meet my needs.
April 16, 2026
Unprompted review
Reply from Jeton Wallet
Hi Mark Green
Thank you for being a Jeton user for the past few years! We really appreciate you taking the time to highlight these gaps in our service for our customers in Jamaica.
We completely understand your side regarding the lack of card deposits and SWIFT withdrawals. Providing better localised payment options for the Caribbean market is something we want to improve, and your specific feedback has been forwarded to our product team to help us prioritise these features.
We understand you have found an alternative for now, but we hope our platform will evolve to meet your needs so we can welcome you back soon. Thank you again for your great feedback!
Best regards,
Jeton Support Team
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1200 Euros Stolen.
Ticket Request: 3000838
[6W0Z1N-MD34D]
I sent a payment to my Jeton account Iban for 1200 Euros, Jeton decided to make this payment bounce back without giving me a chance to explain the payment or anything, Its now been a month on and i still havent got the so called payment back its terrible support on top of that i cant even log into my account or do the forgot password option so i cant even get a final complaint response from them to give to the merchant.
March 17, 2026
Unprompted review
Reply from Jeton Wallet
Thank you for reaching out to us. We understand your concern regarding your returned funds, and we are fully committed to getting this resolved for you.
We reviewed your case and can confirm that our support team sent you an email yesterday with the next steps. Since the €1,200 has not yet appeared in your originating bank account, we need to officially trace the transaction. To do this, please reply to that email with the requested PDF bank statement (covering the timeframe from the deposit date to the present day). As soon as we receive it, our financial team will launch an investigation immediately.
We would also like to reassure you that your Jeton account has not been blocked or deactivated. If you are experiencing any technical issues with the login page or the password reset option, please mention this in your reply (and include screenshots of any errors) so we can assist you in regaining access.
Please check your inbox (and spam folder, just in case) for our message, and we will continue to assist you from there.
Best regards,
Jeton Support Team
This company is a total scam
This company is a total scam. @doordash_ca @doordash refused to refund an order that I provided irrefutable proof was not delivered to me. So I went to my virtual credit card company @jetonpayments as they are required to protect their clients against fraud. They are refusing to open a fraud case or refund my money. So I now did not get groceries I paid for in good faith, for me and my 81 year old father and no money to repurchase them. You’re both thieves and I’m disgusted.
April 13, 2026
Unprompted review
Reply from Jeton Wallet
Hello,
Thank you for bringing this matter to our attention.
Typically, when an order is not delivered, the merchant (DoorDash) is the primary party responsible for investigating the delivery and issuing the refund directly to your card.
However, we are absolutely here to support you as your payment provider if the merchant is failing to resolve this.
If DoorDash is refusing to help, please reply directly to our last email communication with the following information:
- All communication evidence between you and DoorDash, showing your attempts to resolve this and their refusal to issue a refund.
Once we receive the full communication history, our team will be able to escalate the matter and conduct an official investigation.
We look forward to receiving your email so we can take the next steps.
Best regards,
Jeton Support Team
Trying out Jeton
I could not access my funds or withdraw anything, but still transfer into the account before posting this review).
Jeton held my funds I've deposited into my personal account. This is the first time ever encountering something like this and I am also using Wise/Revolut/Monese/N26/Bunq without any issues. The support reached out to me and unlocked the account.
March 10, 2026
Unprompted review
Reply from Jeton Wallet
Thank you for your feedback and for working with our support team to get this resolved!
We completely understand how stressful it can be to have your account temporarily restricted.
We are so glad our team was able to reach out, clarify this with you, and get your account fully unlocked. Your account is now fully verified and ready to use without restrictions! If you ever need assistance in the future, please don't hesitate to reach out to our 24/7 Live Chat.
Best regards,
The Jeton Team
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