We had an amazing experience with Jewel and would definitely recommend. Everyone who has been involved has been so friendly and helpful. The guy who talked us through the options for our door so was s... See more
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Review summary
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Just Brilliance We chose Jewel Windows because we fitted one of their windows on an extension we had built 5 years ago. We had a very competitive Quote and the windows arrived and fitted 4 weeks... See more
Company replied
The Installation team of Danny, Matt and Riley went above and beyond to deliver our project. Originally scoped for 2 days the team led by Danny worked throughout Friday and across the weekend to remov... See more
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From start to finish everything ran smoothly and there were no issues at all. Dave and Dan worked tirelessly to get us waterproof before the rain arrived and were neat, careful and pleasant. The clean... See more
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Company details
- Double Glazing Installer
- Aluminum Supplier
- Door Supplier
- Home Improvement Store
- PVC Windows Supplier
- Solar Energy Company
Written by the company
Jewel, established in 2009, is a family run home improvement company serving Surrey, Hampshire and Berkshire. We supply and install a wide range of high end products including uPVC and aluminium windows, sliding sash windows, entrance, bifold, patio and French doors, conservatories, replacement conservatory roofs, guttering, soffits and facias. We also have a renewable energy specialists division, Jewel Renewables, focussing on supplying and installing solar panels, enabling our customers to reduce their energy bills, and their carbon footprint. All our window and door installations are custom handmade to the clients specific requirements, meaning we can cater to all client requirements from standard window installations, to multi panel bifold doors, bespoke colour matching and unusual shapes and sizes of windows and doors. All our design consultants are highly trained and experienced in creating a solutions specific to each individual clients needs, from the traditional to the unusual. We will do our best to meet all your requirements. Ask us about finance options!
Contact info
Unit 4, Elliott Ind Park, Eastern Road, GU12 4TF, Hampshire, United Kingdom
- 01276 748300
- info@jewel-home.com
- www.jewelwindows.co.uk
4.5
Excellent
700 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 2 weeks
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Andy did a great job
Andy did a great job and he was very helpful. Thank you again Andy
February 5, 2026
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Weam
Thank you for leaving Andy such a lovely review. We are delighted to hear you're so happy with your installation.
Kind regards
Jewel Home Group
A bad day?
Sorry to say that not such a great experience this time. Previously both the sales (Nathan) and the fitters have been brilliant. Today, the guy was clearly not happy about doing his 4th job of the day. Thundered up and downstairs with his boots on and left quite a good mess to clear up. Splashes of i don't know what on the window sill and down the wall, Grit and filler from bathroom downstairs to front door. Let's hope he put the window in well. Just a bad day I guess.
February 4, 2026
Unprompted review
Reply from https://www.jewelwindows.co.uk
Thank you for being a returning customer and for your honest feedback. We are genuinely sorry to hear that this experience didn't live up to the high standards Nathan and our previous fitting teams have set for you.
It is disappointing to hear about the lack of care regarding your home and the mess left behind. Thundering through a house with boots on and leaving debris is not how we operate, regardless of whether it is a team member's first or fourth job of the day. Our goal is always to leave a home exactly as we found it, but with a better window or door installed.
We have flagged this with our installations manager to address this feedback and to ensure this doesn't happen in future.
Thank you again for your time and valuable feedback. Should you wish to discuss this with our team, please do get in touch with us on 01276 748300.
Kind regards
Jewel Home Group
Solar Panels and EV Charger
We are very pleased with our solar panels, storage battery and Zappi EV charger. David Ashford could not have been more helpful, not only during the initial discussion and survey stage, but also after the installation in making sure everything was working to our total satisfaction. We are very impressed with the amount of solar energy being produced by the panels. We have seen quite reduction in our electricity bills and are currently looking forward to our first credit for surplus kWh exported back to the grid.
July 4, 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Penny
Thank you so much for your valued feedback and review for Jewel Renewables.
We are delighted to hear that your installation was so smooth and to your satisfaction. We are also very pleased to hear that your experience of working with Jewel Renewables, and more specifically, Dave Ashford, was so positive and hassle-free. Providing excellent service and quality products is always our top priority, and your comments reassure us that we are achieving that goal.
If you need any further assistance or have any questions in the future, please don’t hesitate to get in touch. Thank you again for choosing Jewel Renewables!
Kind regards
Jewel Home Group
Great job
From start to finish everything ran smoothly and there were no issues at all. Dave and Dan worked tirelessly to get us waterproof before the rain arrived and were neat, careful and pleasant. The clean up after the installation was good, no mess left. Would definitely use Jewel again.
December 5, 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear David
Thank you so much for your fantastic review! We’re delighted to hear that everything ran smoothly and that Dave and Dan went the extra mile to ensure you were waterproof before the rain arrived. Their hard work, care, and attention to detail are qualities we’re very proud of, and we’ll make sure they see your kind words.
It’s great to know the clean-up met your expectations too. Leaving your home as tidy as possible is always a priority for us.
We truly appreciate your recommendation and look forward to helping you again in the future.
Thank you for choosing Jewel!
Kind regards
Jewel Home Group
Currently under dispute re not…
Currently under dispute re not fulfilling the contract I signed. Very long story but be very careful what you ask for.
All they do is quote FENSA regs, which for them means what you asked for you don’t get. Currently seeking legal advice.
Don’t use this company is my advice.
I will keep you up to date with the outcome. And give more details.
October 1, 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Mr Hazelby
Thank you for your review. We are aware that your contract and concerns are currently being managed and we are in contact with you regarding this.
Kind regards
Jewel Home Group
Outstanding Service
From our initial query to finished installation, the whole team were highly professional, exceptionally polite and keen to ensure we realised fully what we were after (bifold doors). Manager Dave and fitters Andy and Kyle did a terrific job. Outstanding, thank you very much.
November 27, 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Gareth
Thank you so much for your wonderful review! We’re thrilled to hear that your experience with Jewel Home Group was so positive from start to finish. It’s great to know that our team’s professionalism and attention to detail helped you achieve exactly what you wanted with your new bifold doors.
A special thank you for mentioning Dave, Andy, and Kyle. We’ll be sure to pass on your kind words to them. They take great pride in their work, and feedback like yours means a lot to the whole team.
If you need any further assistance or have future projects in mind, we’d be delighted to help.
Thank you again for choosing Jewel Home Group!
Kind regards
Jewel Home Group
Efficient and Helpful
They turned up on time, did the job efficiently in really difficult conditions, were good humoured and polite, teh work faultless and it cost what we were quoted. I wish all home jobs were done like that!
November 19, 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Mr Creese
We are delighted to hear that you had such a positive experience dealing with Jewel Home Group.
It really does help to motivate our staff when they read feedback from our lovely customers.
Kind regards
Jewel Home Group
Easy to deal with and great product
Easy to deal with and very friendly team. Our installation was a bit more complicated as done in stages but managed very efficiently by Dave with booking in visits etc. I'm very happy with the end product and finish.
November 10, 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Louise
Thank you so much for taking the time to leave us such a lovely review following your new installation.
We are delighted to hear that your experience of dealing with the Jewel Home Group Team was such a positive one.
Please do consider us for any future home improvements you may have, and feel free to recommend us to your friends and family!
Kind regards
Jewel Home Group
New windows
We are delighted with our new windows and doors.
Mark and Callum were thoroughly efficient and professional.
We are 100% satisfied with the product and would definitely recommend Jewel as a company.
November 5, 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Bookworm61
Thank you so much for leaving us such lovely feedback on your new windows and doors. We are delighted to hear that Mark and Callum were so professional with your installation, and would be very happy to welcome any recommendations from you.
Kind regards
Jewel Home Group
A new front door.
From my initial visit to their Ash Vale showroom I found all the subsequent dealings excellent. Great communication throughout and we are more than very pleased with the new front door for the cottage.
I have no hesitancy in recommending them
October 30, 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Hi
We wanted to thank you so much for taking the time to leave us such lovely feedback following your experience of using Jewel Home Group for your new front door.
We would welcome any recommendations from you and would be delighted to provide further advice and support for any future home improvements you may have.
Kind regards
Jewel Home Group
Love our new pergola!
We bought a pergola and couldn't fault quality or service, from our initial contact right through to fitting. We did a lot of shopping around, but Jewel were by far the best in terms of customer service and price
September 22, 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Sue
We are absolutely delighted to hear how happy you are with your new Pergola!! Thank you so much for taking the time to leave us a review, and for your kind words regarding your experience of working with Jewel!
Many thanks
Jewel Home Group
I’ve just had a new conservatory roof…
I’ve just had a new conservatory roof fitted by Dave and Dan, and it’s beautiful. They’ve gone over and above on the finishing touches and it looks fantastic!
October 9, 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Hi Paula
Thank you so much for taking the time to leave us such a lovely review. We are absolutely delighted to hear that Dave and Dan did such a great job of installing your new conservatory roof.
Please feel free to recommend us to your family and friends!!
Kind regards
Jewel Home Group
Excellent Sash windows & service .
Excellent Heritage Rose sash windows fitted by James & Kev, a tricky installation of all 3 windows in our old not very straight house tested their patience ( as it would have mine!) and required a 2 day not one day fitting , we had no problem with that whatsoever.
Excellent product and service , just awaiting our FENSA certificates to complete the job. I will order the front windows next year guys!
August 8, 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Mr Gooch
Thank you so much for your lovely review of Jewel Home Group.
We are absolutely delighted to hear you're so happy with your new sash windows, and also with your fitters, James and Kev.
Your FENSA certificate will arrive within 6-8 weeks but please do get in touch with us if it hasn't arrived by then.
We look forward to hearing from you for your next installation!!
Kind regards
Jewel Home Group
Andy and Kyle were brilliant
Andy and Kyle were brilliant. Very friendly and professional service and quicker than we thought it could be done!
October 1, 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Mr Collis
Thank you for your order and for taking the time to leave us a review.
We are delighted to hear that you're so happy with your new windows, and that your fitting team were so professional.
Kind regards
Jewel Home Group
Just Brilliance
Just Brilliance
We chose Jewel Windows because we fitted one of their windows on an extension we had built 5 years ago.
We had a very competitive Quote and the windows arrived and fitted 4 weeks later.
Dan & Matt arrived mid morning and had them fitted by 1.00pm
They covered all the areas in dust sheets kept the mess to a minimum and tidied up after themselves they both seemed to enjoy their jobs and seemed very experienced
Great job guys
September 24, 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Paul
We are absolutely delighted to hear how happy you are with your new windows from Jewel, the quotation you received, the quick delivery and installation of your windows, and your overall experience of working with Jewel again!! It was amazing to have been given the opportunity to provide additional upgrades to your home.
It is great to hear that Matt and Dan were so meticulous throughout your installation too.
Please feel free to recommend us to your friends and family.
Kind regards
Jewel Home Group
NEVER TRUST THIS COMPANY!
Never order triple glazing from this company and beware only 1 year guarantee in small print!
I ordered triple glazing as needed for a passive house development. I specifically ordered 36mm glass and checked multiple times, specifying this on the order form. I waited for the full specifications to be sent before paying for the windows.
The day after I paid, they changed the specification to less insulated glass. I immediately cancelled on receipt of the new specification, but they refused to cancel the order despite the change.
I formally complained, but only received a response from the MD when I posted my review on social media. They still refused to refund and gave me no option but to start legal action or continue with the order. I was bullied into continuing on the condition they upgraded to 6mm glass with the same insulating value.
On the day of installation, they broke one of the glass panes, resulting in the installation taking over three weeks. When they arrived, it was obvious that the openings were in the wrong place and not where we had specifically requested (to be inline with the shutters). The installation was okay, but lacked attention to detail. Weep vents were broken on installation to fit in behind our shutters, and there was a large bow in the trim at the top of the large window.
Worse still, when we received the guarantee, they only insured the metallic moving parts for one year and the glass for five years! This is not the 10 years as advertised on their website or the 12 years described by Simon the salesman. All of this is hidden in the small print (see photos) in the paperwork you receive after the installation. This is completely misleading.
I had to chase FENSA certificate as after 8 weeks this had not arrived.
There are many better window companies out there that provide the full 10-year industry standard guarantee for all parts.
I absolutely regret using this company.
UPDATE FOLLOWING JEWEL RESPONSE -
Their response does not change the fact that the most likely aspect to fail on windows are the hinges/locks - still only 1 year and glass 5 year guarantee!
The FENSA certification was late because they never requested it (as confirmed by FENSA).
The reason they receive good reviews is they actively remove negative ones. My previous review was removed due to “breach of guidelines”. Only my refusal to give up has led to this publication
BUYERS BEWARE!
June 8, 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Thank you for your feedback, Dr Baker.
Following our survey, it was necessary to upgrade your glass to meet current safety regulations and required U-values. We provided this at no extra cost to ensure your windows were both safe and compliant.
We understand your frustration regarding the delay with the replacement unit, and while we aimed to complete the work as efficiently as possible, we’re sorry the experience did not meet your expectations. We ordered the replacement unit which is made to measure, and this is not something that we can turnaround in a few days. As I’m sure you will appreciate, our glass manufacturer has many orders to fulfil, and all our orders have to be put into a production line. We did replace the unit in 11 days, which is the quickest we could do.
Your guarantee covers 12 years for uPVC frames and 10 years for hardware, and we’ll be happy to resend the Terms and Conditions to you for clarity.
Regarding FENSA, we did email you to advise that we were emailing your Guarantee to you, and we had applied for your FENSA registration, which would take 6-8 weeks. This is sent directly to the customer and is something we don't have any control over I'm afraid.
We can assure you that as a company that has been trading for over 16 years, our customers come first. We are not in the business of misleading our customers at all.
We are incredibly proud of our outstanding reputation in the area. We have 100’s of customers returning for additional home improvements, and receive multiple recommendations from them to their friends or family each and every month.
However, we appreciate you taking the time to leave a review and will use your comments to continue improving our service.
Kind regards
Jewel Home Group
Jewel seem to be a well organized company…
Jewel seem to be a well organized company. All the steps from initial consultation to detailed survey and installation went smoothly. The windows were installed in a day, the 2 workers were pleasant and interested in doing a good job. They cleared all the rubbish away at the end of the day. Windows are well built.
September 3, 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Mr Haydock
Thank you for sharing your experience. We’re so pleased to hear that everything went smoothly from consultation through to installation, and that our team made the process easy for you.
It’s great to know you’re happy with both the workmanship and the quality of your new windows.
Kind regards
Jewel Home Group
Very efficient and prompt, an excellent response to my needs…
Very efficient and prompt in dealing with my needs. Everyone at Jewel Windows friendly and professional with clear communication. High quality products provided and after fitting looked superb and enhanced the whole house. David who did the fitting gave great attention to detail and left the site clean and tidy.
September 3, 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Mr Smith
Thank you so much for taking the time to leave us such a lovely review. We are absolutely delighted to hear your experience of working with Jewel was so positive.
We would be delighted to help you in future should you wish to do any further home improvements.
Kind regards
Jewel Home Group
Top drawer bi-fold installation
Just had a seamless and first class experience with the team from Jewel for my new bi-fold doors. Extremely happy! From Aimee's prompt and efficient communication on deal terms, survey date etc, David's communication re installation, Lewis and Callum for the installation and Lee for a follow up tweak, I cannot fault them. Really good. Will be back for more!
August 26, 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Mr Wale
Thank you so much for your wonderful feedback!
We’re thrilled to hear that everything went smoothly from start to finish and that Aimee, David, Lewis, Callum, and Lee all played a part in making your experience first class. It’s fantastic to know you’re so happy with your new bi-fold doors, and we really appreciate your kind words. We look forward to welcoming you back for your next project!
Kind regards
Jewel Home Group
A great experience from our first…
A great experience from our first enquiry with James through to the excellent fitting team of Andy and Kyle. They completed the work to a high standard and were a pleasure to deal with from start to finish. The job was completed efficiently and they had no qualms about fixing some minor issues without complaint. I hasten to add these issues were in the product itself and not the fitting. I would highly recommend this company. 5 stars plus for the fitting team but 1 star dropped overall due to a few minor issues with the product manufacturing and survey.
August 18, 2025
Unprompted review
Reply from https://www.jewelwindows.co.uk
Dear Mr Northfield
Thank you for your detailed feedback and kind words about James, Andy, and Kyle. We’ll be sure to pass your praise on to them.
We’re delighted the installation was carried out to a high standard and that the team looked after you throughout. We also appreciate your honesty regarding the product and survey issues; your comments will help us improve.
We’re so pleased you’d recommend us and look forward to working with you again in the future.
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