Jimmy Choo Reviews 

Terrible HR department with lazy communication. Not a good impression from a luxury retail brand.

I purchased some Jimmy Choo diamond light trainers in February 2023 and only the second time of wearing them I stepped in something that has left an orange mark on the side of the right trainer sole. Due to the material of the sole the mark has stained and cannot be removed without perhaps causing further damage to the trainer. I contacted Jimmy Choo who after several weeks and telling me only a week ago they are trying to arrange for them to be cleaned, I've now today been informed they cannot arrange to have them cleaned and they are closing the case.
They said the photos show the marks have deeply penetrator the sole so won't be able to be cleaned. I told them I've just worn them as normal and stepped in something as anyone could do. They should be able to be worn and if stepped in something they should be able to be cleaned as normal. Afterall they are made for wearing on the feet and worn outside otherwise they are not fit for purpose. I'm not just going to wear them indoors or on carpeted floor. I've literally worn them twice and are now unwearable and considering they are nearly £400 they are too expensive to be only worn twice then to throw away! The customer service I received from Jimmy Choo was appalling and I advise anyone to avoid this company!!!!!

I should have read all the reviews about online orders not showing up. I wanted to write something somewhere to warn others. My first pair was bought in Paris and I am so happy with the quality. The 2nd, I ordered while on vacation in Germany. There was a delay in the delivery but the customer service was able to fix it. 3 weeks ago, I ordered online. I never got an update so I chatted with customer service 2 weeks ago and then 4 days ago. Customer services write all the right stuff but they never deliver. It’s all just words but no action. The money was charged 3 weeks ago but I still do not have the shoes. Most online companies (like Tory Burch)will not charge until the product is mailed. Today I asked JC to refund my money. Who knows how long that’s going to take.
Shoes are really nice, pricey but worth it. Unfortunately, I will NEVER order online again.

The customer service it’s top . They help me with a pair of slides , they repair them amd look brand new .

I buy sunglasses of this brand in 9/2022. I thought it was guaranty on it. Now 5/2023 a few stones are away out the arm of the glasses. They say they cant help me. For them maybe 2 euro's for material to solved it.
Very bad quality and poor service.

Stay away from Capri Holdings Michael Kors, Versace, and Jimmy Choo.

I asked for a replacement screw for my sunglasses and they refused as I have misplaced my receipt.standard glasses screws don’t fit. Has to be the exact one from jimmy choo

Bought Romy heels for my wedding and wore them for 4 hours with very little walking about etc. walked up and down aisle and for photographs.
Glitter was off the tips of the shoes right down to the white net underneath.
Complained and had to pay £25 to send them for repair.
That took approx 8weeks. Got them back and wore them for my husbands birthday dinner where I sat most of the night. Again only worn for couple of hours… glitter was off the shoes again. Have had so many back and forth emails about this issue. JC saying it is wear and tear! They cost £420 - I’ve high street shoes that I’ve had for years that are still in good condition and I paid £20 for.
JC then offered exchange of product or store credit. So I researched items that were in stock online and sent them an email outlining this is what I wanted and then after another long wait for a response they advised the item was not in stock!
They will not offer a refund! The whole process has been terrible and not what you would expect from a premium designer Brand!!! Still not resolved and I won’t give up on this matter.

I purchased two pairs of sneakers online, same style and different sizes because I was not sure how Jimmy Choo fits, salesperson Donna Venza never mentioned purchase was final sale, now I have the same pair of shoes just because they neglected to received back the second pair, It is been a month without resolution, many calls to customer service and many broken promises to call me back and resolve my issue that I just gave up with the brand.
Very disappointed how they do business in America.

Purchased a pair of Dreece Boots from the online shop as a Christmas present for my partner.

Sadly when she opened them I had bought the wrong size (only half a size out!) and there was a scratch on the calf panel of one of the boots.

I contacted the customer service team and provided them with the obligatory photos to prove the shoes hadn’t been worn and received confirmation they were happy to exchange, however, they no longer had the size in the colour I had selected.

My partner really wanted the boots so a further email back to customer services triggered a global store search for any boots in the required size that may still be available, despite being post Christmas and exchanges and sales being at their peak in the retail sector.

The search found an initial pair in Edinburgh, however there was a slight mark which I was warned about, along with photos to show the extent but if I was happy to take them I’d be offered a reduction to reflect the (very) slight mark, however, we persevered and the search continued and turned up a pair in Paris which after a quick check found them to be clear of any marks.

Throughout the replacement process I was kept informed via email every few days and am pleased to confirm we have received the replacement pair of boots which now fit perfectly and would like to thank the customer services team for a going the extra mile, keeping me informed and overall delivering a fantastic experience and of course a stunning pair of beautiful boots!

As a Christmas present I received a new pair of shoes from my husband from Jimmy Choo (as many times before). We left for vacation straight after Christmas and I wanted to return the shoes and get another colour instead when we got back. My husband calls the store and they inform us that it is not possible to change the shoes for another pair because it is now more than 14 days since the purchase (around 20 days). I would completely understand the position if I wanted a refund but that was not the case - all I wanted was another colour. The store manager further informed us that the shoes are still sold in the store and that they are not a limited edition or seasonal product, i.e. they could easily take them back and sell them to another person. I cannot believe that Jimmy Choo is offering such bad customer service- I will definitely never again buy another pair of Jimmy Choo shoes.

I am only giving them one star because that is what’s required. I would not do business with Jimmy Choo ever again. I ordered a pair of shoes from them close to 3 months ago now, they shipped them to the wrong country and now will not reimburse me at all… apparently it’s not their policy. This has been so disappointing and has really soured me to ever even looking at the brand again. Seriously, do not buy from this company, horrible.

Not even worthy of one star.

Awful customer service and poor quality made shoes.

Apparently Jimmy Choo think that it is acceptable for paint to come off shoes and leather to wear excessively after only wearing for a few hours with light use. They also claim this is not a design or quality issue!!! They are now denying my consumer right to return the item! Will be taking this forward with Trading standards as this is disgraceful.

Avoid purchasing with this company - high cost does not mean good quality, and Jimmy Choo is by far the worst quality shoes I have ever owned.

I purchased a pair of Leather Jimmy Choo heels in Milan in September 2022.
For me, it was a purchase of a lifetime. To own a pair of Leather Jimmy Choo stilettos purchased whilst in Milan. I wore them 3 times, all to indoor events. And only for a couple hours each time. To my horror the leather has 'peeled' at the toe of one of the shoes. On contacting customer service and sending multiple photos showing the shoes are 'like new' except for the faulty leather on the toe, I have been told this is normal wear and tear!
How on earth can wear and tear to this degree happen after such little wear?
They have suggested I send them back to Italy for repair, and pay the £45 fee and it will take up to 12 weeks to have them repaired. AND there is no guarantee the repair will not be to original condition.

I cannot begin to tell you how disappointed I am for what is supposed to be High Quality Italian leather shoes. Peeling should not occur in good quality leather. Surely when you buy this level of product a replacement pair of a shoes is in order. I will be contacting the Australian Boutique for further assistance. (I have photos of the peeling)

I ordered a pair of shoes and didn’t relieve them. When I contacted Jimmy choo they told me the shoes were at a UPS drop point. I went there. They showed no record of my package ever being there. I contacted Jimmy choo, they required I fill out paperwork and said they would investigate. About 10 days later I received an email from them saying I had picked them up at the UPS drop off point and signed for them. Total lie. They couldn’t have proof of my signature because I never signed. Then I received the package .. which had been opened and retaped with damaged shoes. I replied that I had received the package and wanted to return it. They refused to give me a return shipment label. They wanted pictures of the box at various stages of opening and said once again they would review it. Meanwhile, they have a 14 day return policy which had well lapsed with the length of their “investigations”. I was unable to return the 700$ pair of shoes. Unbelievable. Do not ever order online - yoy will get screwed.

If I could put 0 , I would!
I bought Saeda shoes and the first day I wore them, one of the tear drops was lost!
Ever since and up to now (3 months after) I ve been contacting their customer service. After waiting two months because they didn’t have that component, they finally sent it to me and to my surprise it was the WRONG part!! After apologizing and waiting for one more month, they sent me AGAIN the SAME WRONG component!! They never read the emails I sent, they never checked the photos I sent! So so so disappointed!!! At Zara I would have had a better customer service than this!!!!

Dire and Dreadful customer service.
Put me in a never ending loop hole of false promises and repetitive emails. The actual product I now believe to be cheaply made with poor quality ingredients. And they charge a fortune for it. My advice is to buy elsewhere and avoid.

Shame on you, Jimmy Choo.

I bought shoes back in June from Jimmy Choo’s online store. I returned the shoes within days, and until today almost nearing September, the shoes are still stuck in customs and I have not been refunded. Jimmy Choo’s customer service has been passive, slow to respond and not providing any solutions. They do not even follow up or at the very least ring the customer to clarify what went wrong and how they deal with it.

Shoes from Jimmy Choo’s are not exactly cheap, and I continue to chase the status of my order and even directly liaise with DHL, but I am not getting anywhere.

For a global luxury brand, I am beyond disappointed, and I am writing this to warn potential customers. Please DO NOT ORDER from their online store. You will unlikely get your money back if you ever decide to return the product.

I love this brand of bags! They are very stylish and will perfectly complement any look.

Their customer service does not even deserve a one star. Received a damaged shoes and the correspondence on the email took forever to reply. No service recovery. Returned the shoes and still waiting for my money back 10 days they said for inspection of a damaged shoes they have sent! Awful experience. Bring your business somewhere else, they simply do not care about their customers. Asos has a far more better customer service than them. For a luxury price they simply do not know how to handle customers. Resulting to product dissonance.

Worst service never got my refund and I had returned both items