Jimmy Fairly Reviews 

Great experience! Beautiful shop in Colmar. Manu helped me decide what suits best for me and my needs. Offered us coffee and free tote bag. I love my new sunglasses that is made in France

Been in a few Jimmy Fairly stores and can say the girls working in the store in Annecy and Berlin are the best!
The optician in Berlin was super kind and helpful!

I went into the store with a view to purchasing a pair of prescription sunglasses. Faced with numerous lovely frames, Krystina was very helpful in making my choice and I can’t wait to collect them next week.
This is the first time I have visited this store and the service and attention was excellent.

Friendly, knowledgeable and helpful team. Great selection of glasses.

Great shopping and customer service by Andrei. Great help with choosing the correct glasses for me.
Would highly recommended

I have over 10 pairs of glasses from Jimmy. I’m obsessed!
I adore the aesthetic of the brand. Minimal, elegant and trendy, the quality is perfection. The customer service is prime!

Fabulous shopping and customer service experience at the NYC flagship Jimmy Fairly store while visiting family over the Memorial Day weekend! My sister and I both purchased "statement" pieces sun glasses. Will return on my next visit for new eye glass frames for everyday wear. Definitely recommend--while they don't insurance plans, found their frame pricing to be on par with other eye care centers.

I visited the Cambridge store to get my first pair of Jimmy Fairly sunglasses and honestly, the manager Esmée went above and beyond for me. I have never felt more confident in sunglasses. Thank you Esmée!!

Went to a boutique in Strasbourg. Customer service was great for me- got space to browse but when needed help, it was there. The sales assistant was fantastic, very helpful with suggestions. I love that the glasses can be made tighter or wider on the spot, that they are really there to help and that I can bring glasses back to adjust if needed. Got rubber things to put on the nose part so glasses stay better. Excited that having spent money, I can come back and take care of my glasses.

I am trying to get a response from someone at Jimmy Fairly about an issue with my return but I can not get hold of anyone. I have tried two email addresses and Whatsapp and my Whatsapp message has not even been read.
I returned my order following the process a week ago but two days ago, I received the returned parcel back at my home address. When I then tried to return this again, the label would not scan and there is no way for me to be able to process another returns label.
I would appreciate some help and being able to contact someone at customer service as these sunglasses are not cheap. If I receive a reply and some help, I will remove this 1 star review.

I ordered two pairs of prescription glasses online and uploaded my prescription when checking out. I then heard nothing for 10 days so I tracked my order and it said pending awaiting prescription. When I clicked the button to try and add my prescription for the SECOND time it just took me to the homepage. There was zero communication that my order was being held even though I’d sent everything to them and replies from customer service are incredibly slow. I still don’t know if they’re even going to bother to send my almost £400 of eye wear.

Got to give them 5 stars for turning around my opinion. I'm a new customer who firstly purchased a leather case for my glasses which came promptly but was damaged. Luca stepped in to sort out a resolution for me which I really appreciated.
My new prescription glasses from JF was delivered today and I could not be more happier. The instructions on measuring for the perfect fit, was spot on and I am loving my new look, plus my new JF tote bag, Very satisfised customer.

Very disappointed with Jimmy Fairly. I received a defective pair of sunglasses and contacted customer service multiple times, but never got a response. For the price, both the quality and customer service are unacceptable. Would not recommend!

Update 08/12:
The brand did eventually reply about 2 weeks later, after I sent multiple follow-up emails, DMs, and comments on Instagram and TikTok. They told me that the quality defect was considered normal and that there was nothing they could do about it, explaining that it “can sometimes slightly lose its shape or warp inside the case during transport due to temperature changes or pressure.” Mind you I paid $323 for this.

I’m extremely disappointed with my experience at Jimmy Fairly. I bought a pair of sunglasses in the store that I was still unsure about, and I clearly mentioned this to the staff. They told me that I could just buy them now, that I would receive the invoice by email, and that if I changed my mind, I could always return them later.

Based on that information, I decided to make the purchase. However, when I later went back to return the sunglasses, I was suddenly told that I could not get a refund and would only receive store credit instead. This was absolutely not made clear during the purchase. If I had known this beforehand, I never would have bought them.

When I pointed this out, the staff were also very unfriendly. They claimed that they had “clearly explained it” because they had learned a specific sentence to avoid confusion, since this issue apparently comes up often. Well, maybe they should rethink that sentence, because it is definitely not clear at all.

I feel completely misled and not taken seriously as a customer. I will never buy anything here again. People should be aware that if you buy something in a physical Jimmy Fairly store, you apparently cannot get your money back if you return it, you only receive store credit.

Really impressed with my experience at Jimmy Fairly today. The staff were so helpful and genuinely knowledgeable — they knew exactly which styles would suit my face and made what is usually a difficult decision feel quick, easy and even enjoyable. I left with glasses I love and felt really well looked after. Highly recommend.

I have have had my eyes tested at Jimmy Fairly (Soho) since 2024. The optician as well as all other staff are friendly but professional and super helpful when choosing frames that suit me.

They have a wide variety of frames and sunglasses which are all surprisingly reasonably priced.

I think the biggest compliment a company can receive is how they deal with a problem. Jimmy Fairly go the extra mile to fix a problem and they do this with a smile.

I would highly recommend them.

Superb experience: fabulous frames, exceptionally friendly service and very knowledgeable staff. Highly recommended.

Great quality and decent value good service.

really lovely staff, very helpful and knowledgeable. would definitely go back. great quality glasses

Jem at the Bristol shop was helpful, knowledgeable and personable. A genuine enthusiast - we ended up buying 2 pairs. Great customer service plus well-made products at a good price! Recommended.