John Anthony Reviews 4,068

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 1 out of 5 stars

awful,manager was rude when i had stated that he told me the product wouldn’t be reduced any further and stated that was the final deduction, which was 158 a few days later came back in and it was dow... See more

Rated 5 out of 5 stars

Busy period week before Christmas when needed item quickly, head office and store staff pleasingly in this day and age dealt with the issue promptly, efficiently, professionally and with kindness. Wou... See more

Rated 5 out of 5 stars

Been shopping online with John Anthony for around 7 years since I wandered by accident into their shop in Bristol. Always on point , packed amazingly , sent with care ! Wonderful place truly I always... See more

Rated 5 out of 5 stars

From my first contact with the Bristol store to my last contact with the head office to sort out my error on my order I couldn’t fault the two customer service representatives I dealt with. They were... See more

Company details

  1. Men's Clothing Store
  2. Clothing Store
  3. Streetwear Store

About John Anthony

Written by the company

Established in 1979. John Anthony is one of the longest running independent mens fashion retailers in the UK.

It was one of the first retailers in the country to introduce a series of culturally significant brands in Menswear - being one of the very first doors in the UK for Vivienne Westwood, Stone Island, C.P. Company, Comme Des Garçons, Y-3 and many other collections that went on to become and still are major players in the industry.

Since it’s inception, the business has grown steadily into becoming a destination store for mens fashion in five major cities in the south of England.

Our outlook today remains unchanged. John Anthony looks to present a progressive mix of designer collections from around the world from established and emerging brands. Paying close attention to our customer service, mix of product and store environment - both physically and online.

This year sees us introduce a host of new and exciting brands from A-COLD-WALL*, Salomon, Comme Des Garcons Play, MKI Miyuki Zoku, Dries Van Noten, Our Legacy and more.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 1 out of 5 stars

awful,manager was rude when i had…

awful,manager was rude when i had stated that he told me the product wouldn’t be reduced any further and stated that was the final deduction, which was 158 a few days later came back in and it was down to 60

January 23, 2024
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Rated 1 out of 5 stars

Purchased two items online

Purchased two items online. Was told one was out of stock and the balance would be refunded. Received just one item (the one they said was out of stock). Still no refund and no constructive response from customer services. They have now been acquired by Frazer Group who say they don’t have access to the old John Anthony systems. What a shambles. How do I get my money back? Now raised with Amex which I used to buy the items……..

December 22, 2023
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Rated 5 out of 5 stars

Customer Service was outstanding

From my first contact with the Bristol store to my last contact with the head office to sort out my error on my order I couldn’t fault the two customer service representatives I dealt with. They were both outstanding.

December 21, 2023
Rated 2 out of 5 stars

Took a long time to get my order,when I…

Took a long time to get my order,when I did go in-store to ask if it had arrived, I had to listen to the sales assistant complaining to his colleague that he'd served 3 customers that day and it was too busy! And he'd also changed a mannequin! My god I wish my job was that hard!!!

December 21, 2023
Rated 5 out of 5 stars

Ordered a moose knuckles coat for an…

Ordered a moose knuckles coat for an xmas present .it came really quick and it was packaged in a box with tissue paper it was really well presented.i would definitely order from John Anthony again .

December 20, 2023
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Rated 5 out of 5 stars

Norse Projects Down Jacket

First time customer. Good choice of brands but to be honest the brand (Norse Projects) and item I was looking for at a great price.
Delivery good as well - would recommend JA and will buy from again.

November 24, 2023
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Rated 1 out of 5 stars

I have received a faulty item and no…

I have received a faulty item and no response to my email. So poor.

Update - on the below response, yes I received an initial reply, but I then replied with follow up question, still no reply all these days later. Once again. So poor

November 21, 2023
John Anthony logo

Reply from John Anthony

Hi,

Sorry to hear that your item is faulty. I can see you also contacted us via Instagram regarding your item and I can see that my colleague replied to your message the following day. As we replied via social media, we do not reply to any duplicate messages on email. We are experiencing a high volume of orders due to our current sale and Christmas shopping, so our team can take a couple of days to reply to queries. For urgent enquiries we always recommend ringing us and we can answer your questions straight away.

Best Wishes
JA Online

Rated 5 out of 5 stars

Always on point

Been shopping online with John Anthony for around 7 years since I wandered by accident into their shop in Bristol. Always on point , packed amazingly , sent with care ! Wonderful place truly I always suggest them to many friends , thanks guys

November 21, 2023

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