Thor Standen provided an excellent sales experience and has continued to provide post sales support. I purchased a pre-reg SEAT Ibiza for my daughter and I am pleased I went to Aberdeen for this purch... See more
Company replied
Location
Switch locationCraigshaw Road, West Tullos Industrial Estate, AB12 3AR Aberdeen, Scotland, GB
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Whole experience entirely satisfactory as usual. Car valeted on return. Lift from garage back home and pick-up when car was ready for collection. Was kept fully informed throughout by phone and tex... See more
Company replied
Decent showroom but unfortunately the customer service in sales side is poor. Went to look at a few cars, no refreshments offered. Trade in prices are well below cap value. Sales person said to sell c... See more
Great service from start to finish from Thor at John Clark Seat Aberdeen. Very helpful and informative when first looking at car, purchasing the car was easy and everything explained in detail, kep... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Repair and Maintenance
- Car Service
- Motorcycle Dealer
- Used Car Dealer
Written by the company
John Clark SEAT Aberdeen, part of the well-known John Clark Motor Group is located on the south side of the city on Craigshaw Road, West Tullos Industrial Estate. Whether you are a new or returning customer, we are happy to welcome you to our fully-equipped showroom in Aberdeen. We have a full range of New and Approved Used SEAT and SEAT Cupra cars in stock to test drive. If you are looking for a SEAT car to serve your business, our award-winning SEAT corporate service will help you choose, buy and maintain your fleet whether it’s a small business or a large corporate fleet. Visit our SEAT dealer in Aberdeen today and begin your SEAT journey, we are open seven days a week for your convenience.
John Clark Motor Group
Written by the company
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Contact info
Craigshaw Road, West Tullos Industrial Estate, AB12 3AR, Aberdeen, Scotland, United Kingdom
- 01224 402960
4.5
Excellent
109 reviews
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Very disappointed
I am so disappointed. In February 2021 I treated myself to a new car from John Clark seat branch in Aberdeen. All was great my car got delivered to my house and I loved it the customer service was fantastic. Until 5 days later my breaks started squeaking when in use. It would make a high pitched screech. I then contacted the gentleman who sold me the car and he said as I was clearly still in my warranty they will get me booked into a garage to get it fixed. That was great. Until I heard nothing back from anyone. I sent over 15 emails and called numerous times to eventually get through to someone to be informed that the gentleman who sold me the car no longer worked at the branch. So I then contacted another advisor who picked up the case for me. Again, countless emails later and no further forward. Now we are in November 9 and a half months since I bought the car and I was informed that I was getting a call from a garage near my home to take my car. No call, shock. The last I heard from anyone from John Clark was January. I have emailed a ridiculous amount of times and tried to call and not get through. I have all of my emails from 3 different advisors and I am disgusted that I have still not even had my breaks looked at. The customer service was great but the after care is shocking. I am currently paying for a car that is clearly faulty. If anyone could advice me on what to do that would be great. I done everything by the book, was well within my warranty when I initially complained about this. I am so so disappointed
July 21, 2022
Unprompted review
Reply from John Clark Motor Group - John Clark SEAT Aberdeen
Dear Haylie,
Thank you for your review and feedback. I am disappointed to read about your experience and will pass your comments back to our management team for review.
Kind regards,
Tom
Now that is what a sales experience…
Now that is what a sales experience should be like!!
Thank you Cameron for such a friendly, informative and easy process with what is our favourite car and experience we’ve ever had.
Bruce and Julie
July 9, 2022
Unprompted review
Reply from John Clark Motor Group - John Clark SEAT Aberdeen
Dear Bruce and Julie,
Thank you for your 5 star review and feedback which I will ensure is passed on.
Kind regards,
Tom
Excellent customer service at Aberdeen
Many thanks to David Scott for his excellent service and attention to detail when I returned to Aberdeen Seat/Skoda to trade in my Skoda Fabia Monte Carlo for a Seat Ateca this week. Guy couldn’t have been more helpful – and car was presented in immaculate condition – thank you!
May 19, 2022
Unprompted review
Reply from John Clark Motor Group - John Clark SEAT Aberdeen
Good afternoon Ken,
Thank you for you review and feedback which is very much appreciated and I will ensure is passed back to out team.
Kind regards,
Julie
Reply from John Clark Motor Group - John Clark SEAT Aberdeen
Good afternoon Mr Glass,
Thank you for you review and feedback which is very much appreciated and I will ensure is passed back to out team.
Kind regards,
Julie
Poor show to say the least
I bought an Audi A3 TFSI 2 door sport at the end of February this year. 40,875 miles when bought. It took me 5 months to cover 1400 miles
To my disgust after an average of 250 miles a month the clutch died ?
The clutch was replaced and thrust bearing. I have learned my lesson about motorchoice and will never ever buy a vehicle from them at any point in my life again.
August 27, 2021
Unprompted review
Reply from John Clark Motor Group - John Clark SEAT Aberdeen
Dear Bruce, Thank you for taking the time to leave us a review. Whilst a 1* is always disappointing to receive, feedback be it good or bad is something we welcome and take on board. If you could you please email me over your contact details along with which Motorchoice site you purchased your car from I can pass this onto the relevant managers to look into. My email address is: linsey.cumming@john-clark.co.uk Many Thanks, Linsey
Very pleased with service & help given…
Very pleased with service & help given too me. The staff very much care for the public.
August 5, 2021
Reply from John Clark Motor Group - John Clark SEAT Aberdeen
Hi George,
Thank you for your kind review; we are happy to pass along your comments to the team. If you ever need anything else, please feel free to give us a call.
Many thanks,
Amy
My whole experience was flawless thanks…
My whole experience was flawless thanks to Jen Allen, amazing service with no hassle! Will definitely use in future and recommend to friends 👍😁
June 16, 2021
Reply from John Clark Motor Group - John Clark SEAT Aberdeen
Dear Lynn, Thank you for writing us a 5 star review. I will pass your comments on to Jen and the team. Kind regards, Tom
Excellent customer service
February 5, 2021
Reply from John Clark Motor Group - John Clark SEAT Aberdeen
Good Morning,
Many thanks for your Trustpilot Review which has been received and passed to our team.
Kind regards,
Julie
I was looking to change my large old…
I was looking to change my large old car of 14 years and staff couldn't have been more helpful
January 21, 2021
Reply from John Clark Motor Group - John Clark SEAT Aberdeen
Dear Jo, Thanks for posting a 5 star review, we appreciate your feedback. Kind Regards, Tom
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