Johnson Cleaners Reviews 

So I took 2 pairs of curtains to be dry cleaned at our Kirkcaldy store within Asda. Lesley did explain to me that there was a very small risk that some of the metal eyelets may become detached during cleaning. Unluckily for me this happened but I did manage to get them repaired locally for a small price. Without asking, I received a letter from head office offering a full refund for the cleaning as well as 2 items cleaned free of charge. What a breath of fresh air for a company to look after paying customers in this manner, fantastic service and Lesley at the Kirkcaldy shop went above and beyond in terms of customer satisfaction...well done Johnsons 👏👏

I have used Johnson’s for a while now via our local Waitrose branch (Caversham). Their plastic hangers have ‘please return to be re-used’ stamped on them so we duly returned a bundle to the store. A Waitrose employee told us that Johnson’s don’t actually reuse the hangers - they put them straight into the bin. As they’re black plastic they can’t even be recycled. This is incredibly disappointing and I will not be using them again.

Excellent dry cleaners on Leeds Road, Harrogate, offering an extensive range of services including photo processing. Staff couldn't be more helpful, very friendly and efficient, and nothing was too much trouble.

I am so impressed with the service and kindness of the staff at our local store, particularly David who has gone over and above to help me with my recent visits to get a duvet cleaned. Friendly, caring, efficient and polite - it is such a joy to feel so well looked after. A rarity these days but a very welcome reminder of the joy of connecting with people that take pride in their job. Thank you.

The staff at the Farnham branch are always so friendly and extra helpful .
If there is an award for best branch they would be worthy winners

Fantastic, friendly people. I always use them for clothes and small things. Last week, I needed the strap on my bag repaired, and they did it in 30 minutes. Perfect.

Great service needed uniform iron very helpful and polite great advise and uniform looks fantastic will be going back again and again thank you ladies from a very satisfied customer in Plymouth p

Price was agreed and paid for a repair with dry cleaning, when picked up was informed price had doubled and I was to pay the same again to have the trousers returned

Great service ( birkenhead) when I dropped off my suit . which needed a decent clean, before I go to a wedding in 2 weeks .

Amazing experience will definitely be back; brought in a few clothes with stains on that I couldn’t get out and they came back looking brand new, Thankyou so much to the lovely ladies that helped me, Chloe and Irene
Didsbury shop

Prompt and professional. Sammy always delivers service with a smile. Thanks

Ruined my blazer and because I couldn’t provide a receipt they won’t even offer me half of the money to replace it. I have the tags and box & sent a link to the exact item but no. It’s also taken weeks to get to this point. With zero contact I have had to chase

AVOID THIS COMPANY. Anything sentimental or high value, DO NOT TAKE HERE!!!!!!

I find this shop amazing, whatever the problem there is always a solution and my clothes come back as new. The gentleman who runs it is so knowledgeable and helpful that I wouldn’t go anywhere else.

Eastbourne store- Avoid avoid avoid! I took my dress here for a replacement zip. When it arrived back the zip was puckered and had not been sewn evenly. I asked them to send to back to be redone which they did but when it was ready for collection, it was still uneven and puckered. I was told the repair was carried out by a seamstress - if this is the case I think she should find another vocation as her sewing 🧵 skills suck. DO NOT SEND YOUR PRECIOUS CLOTHES HERE, THEY’LL BE RUINED 😡

Thank you to the wonderful lady in the Rochester Kent store who does the alterations. She is beyond a star, and did an amazing job on altering my daughter's wedding dress. She went above and beyond, fitting in the alterations for my daughter for her wedding on 03/10/24. The dress fitted perfectly and you wouldn't know there were any alterations made. Thank you for fitting her in before your holiday, again I can't thank you enough for making her feel so very special xXx

I took my Hugo boss jacket to be dry cleaned and to see if they could get a stain out of it.
They in turn ended up burning the material of the suit jacket and washing it 3 times so the jacket is now in worse condition than it was when it went in. I now have a Jacket with material permanently damaged and unable to wear. I would’ve preference for them to do it once and say sorry we can’t get it out.
This personally is awful as it was my wedding suit and I’m gutted.

I would give 0 stars if I could. They have absolutely no respect for your clothes and what should be an easy and simple job of reading and adhering to the dry cleaning care label was completely disregarded resulting in my clothes being ruined, unfixable and irreplaceable.

I trusted this well-known national dry cleaning company, believing my clothes would be in safe hands however, I was sorely mistaken. I strongly advise you to go to a business that actually knows how to dry clean clothes correctly. To make matters worse, they returned the clothing to me without mentioning the obvious damage, in the hope that I wouldn’t notice.

The complaints team are nothing short of incompetent and once I had made them aware of the error they merely parroted the line “we will not replace old for new” even if the item is in mint condition. This is evidently a ploy they have used on numerous occasions to justify inadequate compensation that doesn’t reflect the true value of your damaged clothing. They are also not part of any Ombudsman, Alternative Dispute Resolution scheme, or trade bodies, making it extremely difficult to escalate any claim, which seems very intentional on their part. Adding insult to injury, their T&Cs state that if they pay out any compensation at all your clothes then become their property!!!

Safe to say I will never use Johnsons Dry Cleaners again. You are much better off going to a smaller independent dry cleaner who will actually take care of your clothes and do a straight forward job of reading the cleaning instructions provided.

Doug did an excellent job dry cleaning my suit which was ready the same day for collection, amazing ! It’s so great to have this kind of service provided locally, especially when pressed for time.
Many thanks

10 star service today from the Harrogate branch – took two king size Goose Down duvets for Dry Cleaning I thought it would be mid week before I could collect them dropped them off at 3:30 pm and they said they could do them straight away so collected at 5 pm £60 for both. Couldn’t believe it the girls were upset at the fantastic.

Same day clean on a 3-piece suit. Super fast service!