Joie Baby  Reviews 

Joie LiteTrax , had an issue with wheel. Lisa, from customer services was excellent guided me tgrough the process and very helpful. Thanks Lisa.

Absolutely brilliant customer service especially by Ella. So friendly and helpful. It’s not often you get a company like this these days so very happy. We have many of their products including car seats, pushchairs & baby swings as they are great quality and value for money. Thanks Joie 😊

The best customer service ever! My car seat was just out of warranty and I messaged joie as the spin function had stopped working and the lady I dealt with rectified it immediately, I sent proof of my broken car seat then it was collected by DPD and my new car seat was dispatched. Would 100% recommend.

I'm yet to actually use the car seat so can not fully comment. However I washed the car seat before baby comes so all fresh and ready. But what a nightmare so glad I took a video of taking car seat off its not an easy process and even now I've got to take off and start again as buckles for clipping in are wrong way! At 39 weeks pregnant definitely something I could do without but I guess for the price, what can you really expect. But I would ask the manufacturers to look into this to see if designs could be changed possibly although I'm not sure how easy other car seat covers are to remover but I would definitely pay more for a car seat that had a cover that was easy to take off and put back on without compromising safety.

I purchased my FX every stage 2018. I used it for my daughter up until last year and now for my nearly 2 year old son. I noticed last week The spring in the isofix part seemed to be gone and there was a lot of movement although the indicator was green. I knew it was out of warranty but called CS to ask for some advice . I was asked for a little video to show the fault and they emailed back in the hour to let me know they would replace my seat! In the space of 3days I contacted Joie , had my faulty seat picked up and a new seat delivered. Exceptional Customer Service! Thank you !

I had an issue with my pushchair which had developed an unbearably squeaky wheel. I contacted Joie via instagram and Ella very kindly helped me explore my options to come to a resolution. As the push chair was still under the 2 year warranty, I was very kindly sent a replacement set of wheels which arrived within a week and in perfect time for our holiday! Thank you Ella and the Joie team for saving our ears!

We bought the Joie versatrax travel system bundle. The price was excellent, and 11 months in the product is still in great condition. Superb value for money and quality of product. Would absolutely recommend.

Joanna was very helpful with resolving our problems with our car seat. We sent it back to be tested, unfortunately it was damaged in transit but they sent out a new car seat to us straight away. Joanna was really helpful and replied to any emails very quickly

Brilliant Emma Willetts in customer services did an amazing job helping me !!! Not only are the products brilliant the team behind them are too. I’m a childminder I have various car seats from maxi cosey titan to cosnetto but the joie is by fair the best I spent £250 on a travel stroller horny rid and got the nitro it’s amazing. Smooth ride, fabulous colours, room for my toddler without the annoying bar across that some have. Highly recommend.

Customer Service is brilliant from this company. Lisa in particular was very helpful and quick at responding to emails and getting our problem sorted. Very happy and just waiting on replacement coming in post.

Great customer service team. This is how customer service used to operate and sadly rarely does these days. This company have it right ! Thankyou. Went to a lot of trouble to solve my issue , got back to me very quickly, polite , and profession. They even supplied my spare part free.thankyou Joie !!

Caroline was fantastic helping me replace one of my front wheels. Excellent customer service both over the phone and by email. Super swift service. Thank you again!

After purchasing my pram, I realised that somewhere along the line I had misplaced the shoulder straps on one of the seats. I called to ask if they were sold separately and Caroline from customer services was amazing. She arranged for a new set to be sent out straight away and saved me a lot of stress. Really great service. Thank you

Lisa was brilliant, excellent customer service and brilliant after sales care with Joie.

wonderful after sales service, helpful team and great to be able to speak to/email contact the same member of staff to enable smooth solution to my problem. Swift efficient service. No quibble over the guarantee.
Also appreciated availability of spare covers for a high chair we bought 5 years ago, now being used by the next grandchild!

Some issues with pram but Caroline from support resolved after some exchanges. Good after care

Emailed customer service as I needed to replace the seat covers for our old model highchair. Spoke with a woman called Sarah who was very helpful. She replied in good time and provided me with all the links I needed. As a busy mum, having everything at my fingertips without having to go hunting took away wasting time and the stress that comes with it. Was very helpful.

Fast response via email and great service from Lisa !
I was unable to order a spare part and joie sent it as a good will gesture! Happy customer! Thank you joie and Lisa :)

Very helpful customer service, lost the bolts to my baby swing and they sent out replacements for free! Was very helpful and Ella was very kind on the phone. Currently waiting for the new bolts to arrive. Very happy with the service i was provided with and will definitely contact the customer service team again if needed.

UPDATE 04/03/23: Emailed Joie (on 28/02/23) as advised in their comment below but have received no response, so their offer of ‘further support’ was false, disingenuous and misleading. They are not interested in attempting to rectify this situation.

Dreadful customer support. Belligerent and uncaring, completely lacking any empathy or understanding. Purchased a Joie Stages in mid 2018 from Mothercare. Have very recently discovered the date of manufacture was 2015. Contacted Joie via both Messenger and telephone, to be told that their harnessed seats have an expiry date of between 5-7 years. I pointed out this seat is now expired as it was already 3 years old when I purchased, unbeknown to me. They advised during both sets of contact that expiry dates are ‘just advisory’ and that it’s my decision if I continue to use the seat or not. So essentially, Joie are suggesting/implying I could continue to use an expired seat so long as it’s my decision and not theirs. Completely unsafe - expiry dates may not be legally binding but legal does not mean safe. I have been sold a seat which I’ve only been able to use for half of what should have been its lifespan. The retailer has gone bust, so I have no recourse there. Joie the manufacturer do not care, they’ve proven this through two conversations now. Would never purchase Joie again - aged products which you can’t get the full use out of and no support to speak of when this issue was raised. Thank goodness this issue happened before I purchased the much more expensive i-Prodigi I was considering for my youngest child. Will stick to Axkid where the customer service is exemplary!