Jollyroom is always best in all product. I noticed, their online products are more cheap than store one which they may need to think to offer the same price or should has possibility to pick from stor... See more
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I bought a stroller and the front wheel broke within the first month. I contacted customer service and they said they would send a replacement within two weeks, but three months have passed. I email t... See more
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Every time when i shop from jollyroom, it is very good. I can choose product easily, ordering and payment making is very simple and easy.
Company replied
It was a truly wonderful experience ordering these amazing products at your fabulous online wonderstore. From start to a most climactic finish imaginable, it was genuinely one of the best things I eve... See more
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Company details
Written by the company
Det är inte för inte som Jollyroom.se är störst i Norden inom barn- och babyprodukter! Vi erbjuder allt du behöver för barn mellan 0 till 12 år samt ett heltäckande sortiment för gravida och mammor - och vi får in nya produkter varje dag! Vårt mål är att erbjuda dig som kund bästa tänkbara service, och därför levererar vi inom 2–4 dagar och har fri frakt vid köp över 1000 kr. Vi har prisgaranti samt erbjuder öppet köp i 365 dagar.
Nordens största utbud för barnfamiljen!
Written by the company
Contact info
Sörredsvägen 111, 41729, Göteborg, Sweden
- 031-310 00 00
- kundservice@jollyroom.se
- www.jollyroom.se
4.2
Great
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
It's an scam
It's an scam. I never received my item. I contacted them for a refund and never replied back.
May 9, 2025
Unprompted review
Reply from Jollyroom.se
Hi Victor,
Thank you for contacting us.
Unfortunately, we could not find any record of this case. We sincerely apologize for the inconvenience. We would like to look into this matter and understand what has happened.
Could you please get back to us via Facebook Messenger with your order number and a brief description of the issue? We will review it together and assist you as soon as possible.
Wishing you a pleasant day!
Kind regards,
Saga Jollyroom 🌸
Great family online store
Great family online store. the delivery is fast and the choice of goods is awesome too.
Plus there are always discounts avaialbel
March 25, 2025
Unprompted review
Reply from Jollyroom.se
Hello,
Thank you for your feedback!
We're very happy to hear that you like our website and delivery service.
If we may ask, could you share the reason behind your 2-star rating on Facebook Messenger?
Wishing you a great day!
Best regards,
Daniel Jollyroom 🌸
Reply from Jollyroom.se
Hello,
Thank you for your feedback!
We're glad you appreciated the fast delivery. We always strive to provide quick and reliable service. Looking forward to serving you again! 😊🚚
Best Regards,
Sarah Jollyroom🌺
Product in non-functioning condition…
Product in non-functioning condition when delivered. Unhelpful customer support.
February 5, 2025
Unprompted review
Reply from Jollyroom.se
Hello Gustav!
Thank you for your review.
I sincerely apologize that you received a defective item, as this is absolutely not acceptable! 😔
We of course want to resolv this issue for you, but unfortunately, I cannot find any case associated with the information mentioned in your review.
To help you further, please reach out to us via Messenger or open a new case, name it "Trustpilot" and we will help you with this.✨
Wishing you a wonderful day!
Kind regards,
Beata Jollyroom 🌸
I got the oppurtinity to examine…
I got the oppurtinity to examine Jollyroom SE products thanks to hemfakta.se, and I am glad that they have explained the baby tubs as it should be. I just moved in Sweden, and I didn't know any vendors or brands here.
January 20, 2025
Unprompted review
Reply from Jollyroom.se
Hi Koray,
Thank you for your nice review! It means a lot to us that you write this. 💕
I understand that it can be difficult to find places to buy products when you are new to the country. We are glad that you chose us and hope that you will be a returning customer. 🥰
Wishing you a wonderful day!
Best regards,
Saga Jollyroom 🌺
299 kr to return items (unopened)
299 kr to return items (unopened) - thats crazy! How has this not been flagged as scam?
For sure will never order from them.
Horrific customer experience.
December 4, 2024
Unprompted review
Reply from Jollyroom.se
Hello Günter,
Thank you for your review!
I'm sorry to hear that you had a negative experience with our returns.
If a package is not collected from the service point after 7 days, there is a fee of 299 SEK. This fee covers the handling costs associated with uncollected packages, including return shipping and handling fees.
If this does not apply to your case, please contact us via Messenger, and we will be happy to assist you further.
Wishing you a great day!
Kind regards,
Beata Jollyroom 🌸
Jollyroom changes confirmed order AFTER payment
TLDR: Jollyroom changed my order after I've paid and shipped part of my order..
Ordered a baby car seat + base from Jollyroom. They only delivered the base. After I contacted support, which was a unhelpful experience in itself, they said there was a "technical issue" in their system and I only get the base, even though I ordered the full set via their site, got a confirmation and delivery email. I found this out after I had contacted them. They changed my order after I've paid and shipped part of my order!?
There was no intention on fixing the problem at all. End up returning it and buying it somewhere else.
As a new parent, I recommend avoiding buying here if you don't want shady business.
September 13, 2024
Unprompted review
Reply from Jollyroom.se
Hi Mart!
Thank you for your review!
I am so sorry to hear that you had a bad experience with us.
Unfortunately, this happened to be a pricing error and I am truly sorry that you were affected by this and that it caused problems for you, of course, that is not our intention.
Wishing you a great day!
Kind regards,
Beata Jollyroom 🌸
A waste of time (and money, so far)
EDIT: Finally got my money back
Bought spare front wheels for a Beemoo Maxi 4 stroller. When I received the wheels they didn’t fit the stroller. Apparently there are different versions of this stroller, which I wasn’t asked about before buying the wheels. After I don’t know how many emails, the only answer I got was in the lines of “our only guess is that yours is not a Beemoo Maxi 4 stroller” (after sending a picture clearly showing that it is that model). I requested to send back the wheels and get a refund. I sent back the wheels almost a month ago and I’m still waiting for someone to reply to my emails about the refund. I’m very disappointed and would not buy from this store/site again.
May 12, 2024
Unprompted review
Reply from Jollyroom.se
Hello Facundo!
Thank you for your review!
I just tried to reach you by phone, but got no answer! I hope I didn't call and disturb you!
I have forwarded your refund to our finance department and will return via email as soon as we receive a response!
If you have more questions or concerns, you can come back to our email thread!
Wishing you a nice week!
Best regards,
Natalia Jollyroom 🌸
Not recommended
Ordered bed with accessories and the only thing they send is the accessories as the frame was suddenly out of stock. Customer service not reachable by phone, mail or other means after messing up our order.
August 30, 2024
Unprompted review
Reply from Jollyroom.se
Hello Christian!
Thank you for your review!
I'm sorry there was an error with your order! We will of course look into that!
Unfortunately, I can't find your case, but you are welcome to get back to me via email or Messenger.
Please come back!
Wishing you a nice week!
Best regards,
Natalia Jollyroom 🌷
Formuläret hittades inte ??????
trying to contact them for days now, is just not possible
when you try via their contact form you just get error Formuläret hittades inte.
I really dont have time for calling ok foind another dealer paid the price, but rather doing that and get proper customer customer
August 20, 2024
Unprompted review
Reply from Jollyroom.se
Hi M H,
Thank you for the Review!
I am sorry to hear about the trouble. To get in Contact with our customer service you have to fill in the form on our website. It's not possible to send us an email without an open case.
Please fill in the form below and we will help you as soon as we can:
https://www.jollyroom.se/kundservice
Best regards,
Agnes, Jollyroom🌸
Appaling customer service
Do not order anything from this company! I had so many issues with the delivery of my order and when I spoke to their customer service, they were rude and unhelpful. Finally a team leader offered me a refund for my dleivery fee which I accepted but they never updated this on my invoice and never replied to my subsequent emails. Therefore I keep receiving reminders to pay for the delivery fee and have been charged interest. When I tried to contact their customer service again, nobody has any record of the refund in the first place and are expecting me to pay for the remaining charges. I will never shop here again.
May 31, 2024
Unprompted review
Reply from Jollyroom.se
Hello Nicola!
I'm sorry you had to contact us again about this.
I found your case and have now solved it.
We will get back to you by email with more information.
We are so sorry again for this!
Get back to me by email and we can look into it further!
I wish you a nice day!
Best regards,
Natalia Jollyroom 🌺
Went to collect on day 7 and it was…
Went to collect on day 7 and it was returned. The cost of handling to return seems excessive. 299sek when often the package is barely that. Would shop via other suppliers. It was a pity as it was something I was looking for. The 7 day pick up policy and cost of return is very far down the website page and not clear. Most other operators do not charge such excessive fees.
June 7, 2024
Unprompted review
Reply from Jollyroom.se
Hello Louise,
Thank you for your review!
I'm sorry to hear that you couldn't collect your order. If you haven't yet contacted our customer support about this I suggest you do so. If you reach out in time we have more time to help you. Please send a message thorugh our website.
The fee is to cover the extra work and shipping cost an uncollected parcel resault in. This information is in our terms and conditions.
I hope we'll hear from you so that we can help you.
I wish you a nice day!
Kind regards,
Agnes, Jollyroom🌸
Customer service is bad
Customer service is bad, works only during the TUE-THUR from 10-14h. They did not send me return label and I needed to request it for each product(even they are from same order) separately so they can send me and still waiting for this. Not user friendly at all!
June 6, 2024
Unprompted review
Reply from Jollyroom.se
Dear Sandra,
Thank you for your feedback regarding the customer experience. I'm thankful we had the chance to speak over the phone. I have forwarded this to our system support team, hopefully your next return experience will be more satisfying.
I wish you a lovely week!
Kind regards,
Agnes, Jollyroom🌸
It's a scam
It's a scam. They don't have products that they have in online store. They don't consult customer if part of the order is unavailable and they cancel only that part without giving possibility of cancelling whole order.
The worst customer service ever!
April 18, 2024
Unprompted review
Reply from Jollyroom.se
Hi Jakub!
Thank you for taking the time to leave your review!
I's so sorry to hear about your order.
On rare occasions we run into stock differences in our balance and it sounds like that's what happened in your case. I'm so sorry about the inconvenience.
I would be happy to review the case to find a good solution for you, but I can't find any contact information for you in the review.
Feel free to create a case for us via the link below that you call "Trustpilot QA", and I will do my best to help you further:
https://kundservice.jollyroom.se/sv-SE/support/tickets/new
Best regards
Johan, Jollyroom
Avoid! 365 dagar öppet köp complete lie
Awful customer service. Too slow and weird conditions. They say they have 365 days “öppet köp”. Complete lie. Fooling us customers. Shouldn’t be difficult to change size of a product, especially selling kids clothes.
I have been a customer for couple of years, have purchased many items for both kids room, kids toys, bicycles, furniture, baby products and bags.
-furnitures in general either missing a piece or extremely difficult to assemble (spjälsäng, kids chair) due to bad quality screws and wood.
-purchased a bike, 2 reflexes came broken. I did not dare to create reclamation due to being it super difficult
-lastly purchased a luggage and impossible to change size!!
This was the last tipping point. Will never purchase from Jollyroom again.
April 1, 2024
Unprompted review
Reply from Jollyroom.se
Hi Duygu!
Thank you for taking the time to leave your review. Your feedback is important to us.
I see that you've left a review on another platform as well, hopefully we can reach you by answer here as well.
I am sorry that you are experiencing confusion regarding our open purchase and I can see that you have an ongoing e-mail conversation with us.
We have requested a picture showing that the product is unopened, which is the criterion for using open purchase with us. As long as the product is unopened, it is no problem at all to return!
The reason we want a picture is because our returns department will otherwise make a price reduction that is assessed on a case-by-case basis if the product is opened.
This can be read in our purchase conditions.
I am of course sorry to hear that you had bad luck with other products that you bought and I hope that we can help you further to a solution in our email contact we have.
Please return with the photo we are requesting in your ongoing case.
Have a nice Friday!
Best regards
Johan, Jollyroom
Offensive return fee
I'm writing to express my deep frustration and anger regarding the unjustified 168 SEK return fee that you have charged me. I am utterly appalled by the audacity to impose such an exorbitant fee without any reasonable explanation.
Where on earth did you take those outrageous numbers from? The lack of transparency and clarity regarding the basis for this fee is utterly unacceptable. As a customer, I deserve to know and understand the reasoning behind such charges.
Let me emphasize that this incident has left an indelible mark on my perception of your company. I regret to inform you that this will be my very last time shopping at Jollyroom. It saddens me to sever ties with a company for which I have been a loyal and substantial customer, regularly spending no less than 3 thousand SEK per month.
I find the conduct of your company disgraceful. The manner in which you handle customer concerns, charging unjustified fees, is nothing short of repugnant. It is disheartening to witness a company resorting to such dishonest practices.
Please be advised that I have paid the 168 SEK return fee, although it brings me no joy to do so. However, rest assured that I will be vocal about my negative experiences with your company and will actively discourage others from engaging in any business with you.
I sincerely hope you derive some form of satisfaction from those 168 SEK. However, it is important to note that your company's reputation remains tarnished, and your actions have cost you a valuable and loyal customer.
Disappointed and disgusted,
Paulina
April 2, 2024
Unprompted review
Reply from Jollyroom.se
Hi Paulina,
Thank you for writing a review about us.
We understand the disappointment in paying for something that you need to return, as it costs us and the environment to ship packages, we unfortunately have to charge that fee.
We want to continue and deliver our wide range of products to our customers and therefor have to charge a small fee for this.
Unfortunately I couldn't find your order nor any contact information to be able to check if something has gone slightly wrong in the process of return for you.
We would gladly look this up and would kindly ask you to contact us via our webb form attached here: https://kundservice.jollyroom.se/sv-SE/support/tickets/new
Create an errand and type "Trustpilot QA" in the subject and we will check this for you.
In the meantime, we wish you a lovely day and we are looking forward to hear from you.
Best Regards:
Jonas Jollyroom 🌺
Be aware of the hidden charges
Be aware of the hidden charges! Not great company no transparency in charges. Externally disappointed!
March 18, 2024
Unprompted review
Reply from Jollyroom.se
Hi Svetlana!
Thank your taking the time to leave your review.
We always want to be transparent with our prices and fees and I'd love more feedback on what fees you mean. I can't find any contact details for you here in the review, but you are very welcome to contact us so that I can help you further.
Create a case that you name "Trustpilot QA" in the subject line. You will find a link to our service portal below:
https://kundservice.jollyroom.se/sv-SE/support/tickets/new
I look forward to hearing from you
Best regards
Johan, Jollyroom
Very disappointed with the return…
Very disappointed with the return policy.
I have sent back baby crib mobile hanger without even opening the box and they charged me 100kr which is the 30% of the product price. Of course later I read their return policy on the website. But as the return label was inside the delivery box I could never imagine that the return might not be free.
March 14, 2024
Unprompted review
Reply from Jollyroom.se
Hi Lilit,
Thank you for taking time and writing a review about us.
We are of course sorry to not have succeeded upon meeting your expectations.
Returning products are unfortunately not completely free even for us and in order to keep our business going and offer our wide range of products and competitive prices, we unfortunately need to charge a small fee if you wish to make a return.
The fee varies depending on the product being sent back. In your case the item falls within the category where a fee of 99 SEK is charged.
Once again, we apologize if we did not meet your expectations and of course hope that you will give us another chance in the future.
Best Regards
Jonas Jollyroom 🌼
Customer service never answer.
Customer service never answer.
I have an invoice from them and I have ordered but returnera everything.
I have tried to call and write on every channel but they will totally ignore you.
BE CAREFUL!
February 23, 2024
Unprompted review
Reply from Jollyroom.se
Hi Alicia!
Thank you for contacting us and for leaving your review!
I am sorry that you did not reach our Customer Service Telephone, which is open Tuesday-Thursday between 10 am and 2 pm. I also see that you accidentally replied to a "standard email", where we then do not see your reply.
I have now looked into your case and I tried to call you so we can help you further. I have now sent you an e-mail instead where I have explained the situation with the invoice and how we will proceed in the matter.
You are most welcome to reply to my email and I will help you answer your questions
Best regards
Johan, Jollyroom
Faktura incorrect, useless customer service
I ordered products for above 1500 SEK and hence no shipping cost was added. I confirmed the order with the correct total cost and chose to pay by faktura. When I then received the confirmation email, the total value was higher than when I confirmed it. I contacted customer service and they told me there had been a bug in the system and that this will be fixed. I just had to contact them again after the order was shipped.
Which I did and they told me they would of course fix it right away, and the faktura would get updated within a few days. It still hasn't been fixed a couple of weeks later.
I have contacted them again, but with only 2 days until I have to pay it I am not hopeful.
Not a huge amount, but this is just not okay!!
February 19, 2024
Unprompted review
Reply from Jollyroom.se
Hej Julia!
Tack för att du tar dig tiden till att lämna ditt omdöme och tack för ett trevligt samtal på telefon nyss!
Jag beklagar återigen för missen som uppstod i samband med din order, men jag är glad att vi kunde komma fram till en lösning tillsammans.
Jag skickar nu ut ett mail med information om vad vi pratade om på telefon.
Har du fler frågor eller funderingar är du varmt välkommen tillbaka till oss
Med vänlig hälsning
Johan, Jollyroom
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