Jomashop Reviews 

My fragrance arrived broken. Jomashop replaced it.

I placed an order with Jomashop for several items, including sunglasses, and used EXPARGO, a package-forwarding company, as the delivery recipient in Wilmington, Delaware. However, one package containing a pair of sunglasses was not received.

USPS tracking states that the package was delivered to an agent or left with an individual. However, EXPARGO has investigated the matter twice and confirmed that this package was never delivered to or received at its warehouse.

I contacted Jomashop and clearly explained that the recipient had not received the package. I asked Jomashop to investigate the delivery and provide proof showing where, when, and to whom the package was delivered. Instead of addressing these questions, Jomashop repeatedly stated that the order had already been processed and delivered and could not be canceled.

When I asked Jomashop specifically for proof of delivery and requested a proper investigation, I did not receive a meaningful response. My messages concerning the missing package and delivery evidence were ignored, while Jomashop responded quickly only when discussing cancellation or return procedures.

I also opened a search request with USPS. However, I do not think USPS is a generally helpful company. It is hard to file a missing item with them.

I have attempted to resolve this matter directly with Jomashop (specifically James from Jomashop), but the company has not adequately addressed the problem.

Always a great experience with Jomashop!!!

Absolutely horrible customer experience.
I bought an item in the beginning of July and the item was supposed to be shipped within 3-5 days.
But after more than two weeks, it was still not delivered and then they told me they are "working on the shipment". I contacted their customer service multiple times but got no reply. Then I called and they told me the item is out of stock and even after months, I may not be able to get it.

Good service

Shipping went well. I've always had great experiences with Joma shop I will definitely recommend to a friend.

This company has done a great job for me since I made my first purchase in 2020. I like their prices and their service.

I had a good experience with Jomashop. Their prices are very competitive, and their customer service helped me quickly when I needed to cancel my order. The refund process was handled smoothly.

This has been the worse place to shop. The customer service is terrible and the product the ship you is never in a proper condition as if you go to the store and buy it. While it’s significantly cheaper, my experience with them has been nothing but a headache. I bought a pair of Gucci sunglasses for my niece as a graduation present . Product never delivered, when the tracking showed delivered. I filed a claim with extend whom I had purchased the protection through. When I filed the claim , the kept saying the product showed delivered and the going by that, my claim was denied. I assured them it wasn’t in my mail box because this was shipped via USPS. The USPS said the mail delivery person could have mistakenly put it in the wrong mail box. Then 2 weeks late the item showed up and box was broken but it was ok. I returned it because it had a few scratches on it. Joma shop received my return but refused to refund my credit card or give me a gift card . They kept saying this “ As per the Extend Shipping Insurance guidelines, once Extend approves of your claim, they will issue you a gift card to be used on Jomashop.com; this order is ineligible for a refund.
These guidelines are noted at checkout on the Jomashop.com website. Please see below for further information:

Why you’ll love Extend Package Protection
Easy replacements
24/7 Online claims
No additional fees
Enjoy your replacement.
Most often Extend will send you a virtual gift card to order a replacement product. In some cases, Extend will ship the replacement directly to you”.
30’days later I still do not have a refund and knowing I returned the item, not sure why extend has to do with this when the claim was denied and then 2 weeks later the item showed up.
Just don’t shop here because they will take your money and your return item and never give you a dime back. I have now filed a claim with my credit card company.

Very nice work

Always the best prices and tons of discounts available.

Always a great site to purchase your watch

First-time shopper, the items I found were 15%less here than anywhere else. I enjoyed the easy flow of the west. I also enjoyed all the discounts,

Tryout
I’ll try my first order hopefully it will be amazing! Thanks!!

Ordering was easy and the price was great. I am looking forward to receiving my order.

Convenient and fast. Great prices