I have purchased several hand and shoulder bags from this company. To date I haven’t purchased any footwear, but I am sure that will happen in the future. My rating at this moment in time can theref... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The retail assistant Susan was very helpful friendly and professional. Even though she was busy I received best customer service assistance, I bought two pairs of boots one she ordered from another... See more
I was assisted by a really helpful member of staff who was happy for me try on a number of pairs of shoes and boots. I came away with a pair of loafers which I am so delighted with, I have ordered ano... See more
I spent quite a while trying on various style of boots, to find the boot that fitted me the best, the assistant was extremely patient with me and got me all the different styles to try on, eventually... See more
Company details
About Jones Bootmaker
Written by the company
Expertly Crafted Footwear Since 1857
When our founders Alfred & Emma Jones first opened the doors to their shop in London over 160 years ago, they unveiled a world of fine craftsmanship for you to discover. Fast-forward to today and we are still crafting beautiful shoes that remain devoted to our fine shoemaking heritage, just updated for the demands of today. As a family-owned, British footwear company we are committed to bringing positive change to the world around us, just like Alfred & Emma once did. We are proud to be a carbon neutral company and since 2018 we have donated over £2.5 million to our charitable Foundation.Jones Bootmaker Est 1857
Written by the company
- We Are Carbon Neutral!
- We’re committed to making radical changes for the future of retail, that’s why we are the first major UK shoe retailer to achieve the Carbon Neutral International Certification. Working in partnership with One Carbon World, a global source partner of the UN Climate Neutral Initiative, we are taking a responsible approach for measuring, reducing, and balancing our carbon footprint, as such we are supporting a 21,298-hectare reforestation project in Uruguay.
FREE Standard UK Delivery £125 & Over | Express Delivery Available | Easy Returns | Free Delivery To Store
Contact info
Northminster Business Park, YO26 6QU, York, United Kingdom
- helpdesk@jonesbootmaker.com
- www.jonesbootmaker.com
4.5
Excellent
35K reviews
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Loved visiting the Horsham branch so…
Loved visiting the Horsham branch so nice to have a shoe shop to try on shoes the staff were very attentive to will go again brilliant
October 28, 2026
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Very slow returns process
Very slow returns process . Heard nothing for 2 weeks, I then chased ( apparently you are required to wait 2 weeks before chasing) , they then at least confirmed it had arrived a couple of weeks ago, then another week wait for the money to return to my account.
For this reason I will not be purchasing online again with them.
October 31, 2026
Unprompted review
Reply from Jones Bootmaker
Hello,
Thank you for reaching out and sharing your experience with us. I’m truly sorry to hear about the delays and the frustration you’ve encountered with your returns process. We absolutely understand how important it is to have a smooth and timely refund, and I sincerely apologise that this was not your experience.
To clarify, our returns policy advises that the entire process can take up to 10-14 working days. This timeframe includes the period for you to post the items back to us and for them to be scanned and processed at our warehouse before a refund can be issued. We advise waiting this period before making an inquiry, but I completely understand how waiting without updates for such a long time can be frustrating.
I’m very sorry that you had to follow up on your return, and even more so that the communication did not meet your expectations. Your feedback is invaluable, and we will certainly be reviewing our processes to ensure better communication and faster handling in the future.
Thank you for your patience, and if there’s anything else I can assist you with, please don’t hesitate to let me know.
Best regards,
Nadine
Helpful and friendly staff
Helpful and friendly staff, good choice and quality of shoes.
October 21, 2026
I have not received my shoes
I have not received my shoes, I am extremely dissatisfied and disappointed 😔
The delivery agent you have used is inefficient and not a good partner.
This need to reviewed.
October 23, 2026
Reply from Jones Bootmaker
Dear Joseph,
I am truly sorry to hear about the disappointment and inconvenience you’ve experienced with the delivery of your shoes. I completely understand your frustration, and please accept our sincerest apologies for the delay and the issues you’ve faced.
I want to reassure you that we take your concerns very seriously. I have checked our records and see that one of our team members has already submitted a web form to Evri, the delivery agent, to chase an update on your parcel. These inquiries are important and help us ensure the delivery process is being actively monitored.
We kindly advise allowing 48 to 72 hours for Evri to respond to the web form with an update regarding your shipment. This timeframe is standard for their investigation process.
If you do not receive any information or an update from us or Evri within this period, please do not hesitate to get back in touch with us immediately. We will then take further action to resolve this matter promptly.
Once again, we apologise for the inconvenience caused and appreciate your patience and understanding while we work to get your order to you as quickly as possible.
Kind regards,
Nadine
Shoes are lovely and comfortable and…
Shoes are lovely and comfortable and great quality. I paid extra for delivery but didn't receive them within the expected time.
Still great shoes
October 18, 2026
Great product, delivery and price.
Prompt delivery. AMAZING shoes. I bought them on sale at a ridiculously low price and was absolutely bowled over by the quality and sturdiness. Can’t wait to purchase from them again.
October 25, 2026
No refunds unless chased for it
I have placed 2 orders with Jones in October. Product and delivery was fine BUT upon sending returns I have had to chase for my refunds on both occasions. Its only when I have contacted Jones that they acknowledge the returns then it takes another 10 working days for the refund to get to bank. I will never buy from them again, other places stock Gabor etc so don't have to deal with the poor service
October 29, 2026
Unprompted review
Reply from Jones Bootmaker
Hello,
Thank you for reaching out and sharing your feedback.
I am very sorry to hear about the delays you experienced with your returns and refunds from Jones. This is certainly not the level of service we aim to provide, and I understand how frustrating it must have been for you.
Please rest assured that your concerns have been noted, and we will work to ensure that any future interactions regarding returns and refunds are handled more promptly. We value your business and do hope to serve you better in the future.
If there is anything further we can assist you with, please do not hesitate to contact us directly.
Kind regards,
Leanne
Jones Bootmaker
Your staff were so helpful and pleasant.
October 28, 2026
Very good quality as expected and fits well
Delivered on time, the quality is great and the it fits well 👍
October 23, 2026
Very pleased with my chocolate brown…
Very pleased with my chocolate brown chelsea boots by Jones. Purchased with 20% off at the shop in Bath. The staff were so helpful. Thanks x
October 27, 2026
Great boots, great service
Very excited to receive these boots - I saw them instore in Bath, and loved them immediately. An online search showed they were already very low in stock in my size, so I ordered and was notified they’d be dispatched from a store as they were out of stock in the warehouse. This inevitably led to a delay in delivery, but they arrived in due course. I love them. They are chunky, solid, well built and constructed of what seems to be good quality leather. Time will tell, but so far, so good…
October 8, 2026
Delivered on time and a beautiful pair…
Delivered on time and a beautiful pair of brown croc heels!
October 23, 2026
Truly excellent service in the Horsham Shop.
The sales asistant who served was incredibly helpful in finding shoes that fit both my wife and I
We both have very wide feet and have struggeled to find shoes that fit, other than by going up one orvtwo sizes. The assistant dealt up a pair of extra wide that fitted me perfectly and comfortably, and then did the same for my wife. We are now back in our origonal sizes with the Jones Wide Fit shoes and we're both more than grateful to the assistant in the Horsham shop who went well beyond the call of duty. We are both grateful.
October 26, 2026
Helpful assistant
Helpful assistant. I tried on two styles in 2 different sizes, 4 pairs in total and chose the most comfortable. As the pair I was originally wearing needed replacing I decided to wear the new ones out of the store and the assistant kindly offered to dispose of my old ones.
October 16, 2026
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